LeafFilter

Had the salesman show up earlier than expected. Items below:
1. Tried to become my friend and told me his life history out on the street
2. Told me that he was one of only two salesman out of Calgary and that they originally started with 5. "Red Flag"
3. Complimented me on my lawn, hello let's get on with it please
4. Did a walk around and came up with 194 ft of gutter
5. Came into the house and wanted my wife to be there too, no problem
6. Salesman had liquor on his breath
7. Pulled out his flip book and started in on a rhetorical presentation which I stopped
8. Showed me how bad the competitors products are, not interested
9. I asked him to just give me the quote. $8,360
10. Told me that it was guaranteed for the life of the house
11. I told him I was only looking for a quote so that I can budget for them later in the year
12. Said that if I bought now I could get some discounts. (by the way, that is a sure fire indication that the product is very overpriced.)
13. I told him I am not buying it now and he asked me if it was $500 would I buy now. I said no.
14. Kept pushing and asked both of us if we were seniors and that there were discounts for seniors.
15. I responded with that we were looking for the quote only for budgeting purposes.
16. Salesman told me that we were one of two "dead" calls today and that he had had to travel all the way from Chestermere to get here. I told him I'm not dead yet and neither is my wife.
16. Said he had to call his supervisor to report and he got JW Swanson out of Calgary on the line
17. He told JW all the information and the length of gutters and then told him that I had refused to jump at the $500 quote.
18. JW asked me why we even called if we weren't going to buy it today. I told him that he just insulted me.
19. He pivoted and told me that they had some left over material from a commercial job and he could use some of that and the cost would be $3500 if I signed today.
20. He told me I have 3 days to make up my mind.
21. I told him the conversation is over after yet another insult. Hung up.
22. The salesman apologized for the supervisors rudeness.
23. The salesman made out the quote with my pen because he didn't have one.
24. His display box was dim and didn't work properly and lost the quote apparently
25. Kept asking me to sign the contract after being repeatedly told we were looking for a quote only.
26. Finally ushered him out the door after nearly an hour of BS and annoyance.

I have since done some homework on these devices and have found them to be much less than I expected and wouldn't buy them for any reason. The high pressure tactics being used on senior citizens by the salesmen and especially the supervisor fits perfectly with the reviews I have read. I especially was annoyed by the constant putting down of the competitors. If your product can't stand on its own merit, there is something very wrong with it. After reading the reviews, I now understand that the company is a scam and shouldn't be allowed to sell their product in Canada let alone anywhere else. It is overly expensive and not worth the money, especially if you get sucked into buying it at full price. My wife and I were both insulted by the sales tactics used by these "sales people" and definitely will not be using their product nor there services now or in the future.

after 9 months all my shingles curled. my roofer came to see why his lifetime warranty shingles were bad. he found that the As the installers removed the old gutter system they cut through the shingles and left long rips into the roof. They had removed end caps, pulled up the bottom 2 rows of shingles, drilled holes through them and then siliconed over the screws as they installed the leaffilter system. my whole 5 year old roof needs to be reshingled

I ordered some Leaf Filter gutters and they sent someone to put up the gutters with no filter. Then when I inquired about the filter I was told that I had to get another estimate for the filters. Correct me if I'm wrong but the name is Leaf Filter which means filtering the leaves from the gutter. Now they are not returning any calls to rectify this issue. Please anyone that's thinking of using this company DON'T. their customer service is poor they don't return calls at anytime and they don't answer the phones.

I went through Angi for referrals for gutters, soffits, and facia work. Leaf Filter called me within minutes. The well-dressed salesman came out the same day (actually an hour early, which is never a good thing if unannounced) and measured for needed replacements. He measured, jotted down numbers, and made some calculations. He said their soffits are made of wood. I asked if they are vented; he said I’d have to drill my own vent holes after installation. Seriously?! It’s not part of the deal? Then he got his salesman suitcase and clipboard and suggested we go inside to talk numbers and color choices. Right away, the 3-ring binder came out and, page-by-page, he touted the positives of the company, even asking what I like about the company so far. (Nothing.) I asked to see the quote, but he didn’t show it to me. Instead, he pulled out a new sheet with some boilerplate info on the top half… then he filled in a blank space at the bottom of the page and said this is the price… original cost: $5486. Asked me if I was a veteran. No. Was my ex-husband a veteran? No. Anyone in my family a veteran? Yes, my dad. Okay, now he can cut me a deal. How about "senior" status... why yes, I'm also a senior. Great!... even better deal coming up. Somehow, the 15% veteran, plus the 10% senior, and some other discount he didn't explain very well added up to a 35% discount. Will you be paying by check or card? I dunno... as I already said, I'm not making a decision today, but yes, do tell me about the next discount. Well, there's no fee to use a card, but I can get you an additional 3% reduction if you pay by check, but ONLY if this deal is written out today. Then, he told me he could save me even more money because he has scrap lumber left over from previous jobs, so I wouldn't have to pay for lumber. Overall, the quote went from $5486 to $2423. I asked for the price-per-foot detail on materials, and he said they don't quote by the foot... only the job itself. He finally let me look at his “quote,” but there were no sketches... just some numbers here and there that didn't make sense. He suggested we get the contract done now so work could begin immediately. When I told him (for the third time!) that I wasn't making any commitment now, he gathered up his stuff and told me, rather annoyed, that he's just trying to save me money and keep his people working. He did not leave me a copy of anything, not even a business card! A reputable company either leaves a copy of the estimate in person or emails it the next day. Nothing. Terrible!

Extremely uncomfortable sales pitch ; spent an hour showing me his loose-leaf folder of "information". Then he started with a quote of 12k . When I said that seems expensive and I wanted to consider my options he got angry and condescending saying" I am the expert" and asking me "do I want my house to get destroyed by not using his product". Then he tried to trick me into signing a contract by saying that it was just a price guarantee. I told him to leave and he finally got the message. But then he knocked on my door again 20 minutes later to ask me if I wanted a small section done. Like his life depended on making a sale. It was all so uncomfortable and awkward and I can't imagine how they are in business acting like this.

While was in my house I felt like he was trying to strong arm me into signing and I felt bad for defenseless customers who are probably coerced into getting a product they don't want. Do not let these guys into your house! You will be sorry that you ever called them .

Stay as far away as possible- total negative experience- the new gutters leak and water runs down the side of my home. I would do just as well - with no rain guttering at all!

Terrible experience, did nothing they said they were going to do except throw the gutter guards up on existing gutters. You better read the fine print because what the salesman writes on your contract "maintenance free for life" means nothing. Copy of our contract below. Can't give a zero stars or I would. I also have another review on here I just wanted to add contract so buyers could beware.

The salesman specifically in writing put on my estimate maintenance free for life. I did not check the install afterwards and when the top clogged with pine needles I climbed up " which is why we had them done to begin with" to check, terrible workmanship is what I found. Called company and they say it will cost 95.00 to get someone out to do maintenance. They have not heard the last from me.

I asked him straight up, "How much per foot?" He said, "We don't charge by the foot, we charge by the job!" He was true to his word. Without taking a single measurement, he quoted me a price which was approximately 90% of the home improvement loan he had just qualified me for over the phone (which I could have done myself If I had know I was eligible). It was for over $40/ft. Obviously, they charge for whatever they think they can get out of you and it's not at all based on the labor, material and profit basis.

While the concept of Leaf Filter sounds great, the product itself is not. It is very expensive and does not do the job as described and promised.
We had the Leaf Filter system installed in October; it is now January.The gutter has clogged, there is a pool of water that drips/pours 24/7 directly on the cedar siding of our home, on the sliding glass doors and onto the deck. We live in snow country and this problem will not go away until the summer. The water freezes at night, and leaves large ice patches on the cedar siding and glass doors.
The service tech, on his first visit, said that pine needles were the issue and that I (the homeowner) would need to go up a 30 ft ladder and clean them out! Pine needles are NOT the problem, and I took photos and videos of the problem area to prove my point. On his second service call visit, he said there's nothing he can do until the deck is dry enough for him to place his ladder safely...again, this means summer before the issue can be addressed and resolved. I will not tolerate the dripping and potential water damage to my home for the next 4 or 5 months, and will be demanding a full refund.
Steer clear of this product!

The salesman come out and gave this awful overpriced estimate of all but 12,000. Then he gave us his pitch to lower estimate. Took it to 5,000. Told us we have 3 days to cancel.. I explained my husband has stage 4 cancer, and we would like a little time to think about it. He then replies, well I can't guarantee the price then, so my husband felt pressured. When I returned home to cancel the job the same day as quote, my husband said they were coming today, and so they got my husband bad… awful company to charge this much money and take advantage of sick people. Don't even deserve 1 star. I hope they can sleep at night!

I had this LeafFilter garbage installed in 2018. On three sections of my roof, each not near the other. I regret that I did not check this site and even more so the complaints on the BBB site (link BELOW). CHECK IT OUT but get a BIG bag of popcorn before you start, because there LOTS to read. There are complaints posted very frequently by very dissatisfied customers. So if you think that I am posting this only out of a personal agenda, then LOTS of folks are doing the same. Another thing that I want to point out before I get to my own aggravation is that as much as you like the salesperson who comes to do the sale, you will likely never deal with them again. From then on, you are at the mercy of whoever picks up the service number in the local office or at the warranty hotline in Ohio. And don't fall for the responses posted after each Google complaint advising to call to resolve the issue, because it is hard to get anyone helpful there to talk to.
NOW MY STORY: I had this installed in Oct. of 2018 and very soon after, every claim that I saw on their pretty website and every promise that the salesman gave me, evaporated. Like many complain about, the LeafFilter quickly became clogged with common roof dirt. The wind blows leaves around and even if you are not near trees (I am), leaves will end up on your roof and cause small particles to block the filter. (Leaves pile up there too, contrary to the claim on their website.) Once it clogged, the rain started pouring to the ground as if there was no gutter there. I called the local office and someone came out to inspect the problem. I was told that it will continue happening and that I need to go on the roof with a bucket of hot water and pour it on the LeafFilter to clear it. That did not sound safe to me, so I never did that. Two of the three locations where I had the product installed was on a roof overhang so when the water ran over, it did not directly touch the house or the foundation. Just created a muddy mess and probably still not great for the foundation. But the third area had no overhang. The end of the roof was right off the house. So when water ran over, it hit the wall, the bay window (paint pealing terribly), and down to the foundation. Recently, we had a huge storm. And the rain was flying off that roof. Before long, I had water in my carpeted basement and my unfinished half of the basement with boxes with stuff in it. A big mess! I knew that I had to do something as this was not working. Before I had a chance to get this garbage removed, another storm was coming. I called a handyman in my area and asked him to remove the section of filter that was on the roof without the overhang to protect my basement from flooding again. And wouldn't you know it-we had the heavy rain-but no flooding! It was then that I saw an ad for this product which mentioned the lifetime warranty. I had forgotten about it. So I got my paperwork and saw that I had that. I decided that I would request a refund and purchase a different product. When I called warranty # and told my story, the guy rudely interrupted me and said: "well you know that by removing that one section, you have voided the warranty". I went back to the warranty paper that I had and it did say that warranty is voided if homeowner modifies/alters the product. And he was saying that by taking off one piece to save my basement, I had modified the product. I was too stunned to respond on that first call, but I think I called back a second time to explain my position-that EVEN IF they wanted to be nit-pickey with me and void the warranty on one section, they should honor the warranty on the other two sections and give me back 2/3 of what I paid. It was the same guy on the phone and he was nasty as the first time that I spoke to him. And he would not agree to honor the warranty at all. LOOK OUT! If you are brave and insist on getting this product, be forewarned. I wish that I had seen these complaints earlier.

https://www.bbb.org/us/oh/hudson/profile/gutter-guards/leaffilter-gutter-protect...⇄

I paid half ($2800) & found out how
Overpriced the gutters were! I then asked for my money back & no one calls me back ! I’ll keep working on it!

Figured it couldn't hurt to get pricing so had the salesman out. Went from $12K for the job to $4K if I would commit to doing it tomorrow. Excuse me? How does it drop 8 thousand dollars? Reads me a supposed email thread from his boss saying how "piss poor" they are doing and says that in order to not have installers leave due to lack of work they offer these discounts to keep installers installing. When I told him that anyone that commits to that kind of thing in one sitting is not very smart he assured me they are a 1.8 million / billion (whatever) dollar company so people are buying. Well not me. And told him his hard sell was not welcome, good bye. Glad I did reading these reviews!

signed contract august 9 after pressure sales pitch. installation postponed repeatedly. first installers arrive 2 months later but didn,t have a ladder to do the job, unbelievable huh. rescheduled the installation date. got a call the day it was to be done. cancelled again, some bull about the truck not working. postponed another 3 weeks. finally I gave up and asked for my 500. deposit back. had to chase after them for weeks to get my money back. suggest you find a more reliable and honest company to deal with

Hello , I recommended to both my neighbour in Calgary and my brother in Edmonton to have this system installed too which both did. I was understanding that I would get a $50.00 for each . Your company sent me a cheque for the amount of $100.00 but after I deposited it the bank the bank sent it back as your company had put stop payment. I spoke with someone out your Ontario office and was assured somebody would get back to me, that was over 3 weeks ago and still have not received my $100.00 or an explanation on way the first payment was stopped.
Please get back to me with an explanation.
Regards Gerry Kitchen.

The bid starts off at 12k and then bring it down to 8k. You think you are getting a good price. but they will charge you whatever you are willing to pay. This isn't a complex system and it doesn't take long for the install. They quoted the screen and told me they would install brackets every foot in the gutter. They will only put in your gutter what they think you need. So you end up paying for things you aren't getting. Then I find out that a friend of mine told them no and they came back with an even lower price of 4k. What happened to paying for the product and labor it takes to install it? These people are not honest of ethical. I wish I had read all of the bad reviews before I did it and I wish I hadn't done it at all. I have never felt so ripped off in my life. What a joke. I've kicked myself a thousand times for not listening to my intuition and saying no. They also left so many screws in my driveway I'm surprised I didn't pop a tire. And so much trash in the yard they didn't clean up. They are a bunch of shysters. Beware!

The salesman was on time as was the install crew. When the installers left it was nearly dark, so the next day after checking a portion of the back eave had not been installed, the phone line had been pulled away from the house and not reattached, and portions of the 2nd story gutter screen was visible from the ground, too much angle. A crew was to come and correct the flaws, upon arrival, it was late he only checked the deficiencies and left. Another day was scheduled, they called and said it was too cold rescheduled 4 days later. On that scheduled, day they called and said that portion of the gutters was not on the contract, so they would have to rebid for that portion and they would not be there and I have not heard form them since.
The installers don't seem to know what the sales people mean, I guess.
More training is needed for the installers.

On march 2021 they did work on my roof, they charge me $4K one person 6 hours of labor plus around $400 worth of material. They left screws all over the deck, they never clean up after they finish work, after first rain gutter been completely clogged. After I called and made an appointment to clean up the gutter, they called me and cancel appointment due to they don't have a time. Their warranty sucks.

Everything started on a positive note. With that I mean the salesman, Greg Rawlings, showed up on time. Actually a few minutes early. It basically went downhill from there and took a few upswings and then the final straw that lead me to this review and to shout from the rooftops "Stay away from this company." I wish there was a way to put zero stars, or less.
My wife and I had recently purchased a home in Statham that was built in 1985 and called LeafFilter because they were located in our little town. After all the pleasantries and introductions, my wife and I showed Greg the two main areas of concern. There are two valleys on our roof, one at the porch and the other on the other side of the home. Each valley converges into a corner with about an 18" gutter on each side of the corner. Leaves were piled high in each section of gutter and the facia was rotted behind both. This is very important to note. Greg saw the leaves piled up, the rotted facia, everything. He suggested we increase the size of the gutter from a 4" to a 5".
An increase of only 1" did not seem to me like it would be enough, but I have never sold gutters. I have never installed gutters. I have never even cleaned gutters. That's why you hire professionals, right? Looking at the amount of roof these two sections of gutter were being asked to deal with seemed to me like a task for much larger gutters. But, remember when I mentioned hiring professionals to sell, install, and clean gutters?
After a trip around the house we went to the deck to discuss numbers. The estimate to assure all the existing gutters were properly sloped, change one downspout, address the aforementioned corners, and install the LeafFilter system came to just under $3,000.00. Greg gave us a discount, the 1st of many, just for letting him give us an estimate. He gave us a military discount even though we told him neither of us were in the military. He lowered the price when we balked at the quote and lowered it again when we still declined. We told him we wanted to get more quotes when he pulled out the big guns. Greg told us he had been the manager of another LeafFilter location and he was going to be the manager of the Statham, GA branch. This gave him the authority to take out their profit and install the system just above cost. The final quote came in at just under $2,000.00. Well, we were tired of getting quotes from subcontractors and such and decided to let them do the work. Besides, their office was located right here in Statham, GA.
The crew did not show up on the day they were scheduled and I never received a call telling me they wouldn't be able to come on the scheduled day. I get it, things happen and schedules get changed. Especially when you are dealing with houses. However, customer service 101 says let your customer know you won't be at their home when scheduled. This was my first sign this relationship would go south.
Guess what happened the first time it rained. You guessed right if you said the 1" increase in gutter size wasn't enough to contend with the volume of rain they were being asked to contend with.
I called Greg and left him a message and waited another day without hearing from him before I sent him a text. His reply was simple. Call customer service. Not, hmmm, let me see how I can help you. Sign number 2 this was not going to be a healthy relationship.
I emailed customer service and got a prompt reply stating someone from a local branch would be out to address the issue. Someone did come out and clean the gutters. Let me point out that little backsplashes were I stalled on the two corners of concern and leaves had piled up behind the backsplashes. This didn't look like it was going to work to me, but again, I have never sold, installed or cleaned gutters.
The actual branch manager of the Statham, GA branch did call me. Forgive me, but I have never been able to understand him when he tells me his name. We talked about what was going on and he asked me to call him on his cellphone if we had anymore problems. No doubt to keep corporate out of the picture. As luck would have it, we got rain just a few days later. Rain was overflowing the two corners yet again. I called the manager and left a message. I waited a day before I contacted customer service and received another email stating someone from our local branch would be out to address our concerns. This exact scenario just kept happening and they continued to send someone out to remove the leaves that were piled up behind the backsplashes. On one occasion, the tech called me and asked when was a good time for him to come. I told him all the gutters were installed outside and he could come whenever he wanted to. On a separate occasion, the manager called me and told me his technician sent him a picture of what was going on and offered to forward them to me. I told him I live there and I see what is going on every time it rains.