Leafly Holdings, Inc.

Complaint: ***
I am rejecting this response because: I was denied access to the Vice President or someone who was above the sales manager. I asked for an email or a reasonable way to communicate with higher ups and was told flat out no, and then I was laughed at. When I asked why I couldn't have an email for correspondence I was met with hostility. There needs to be transparency with leaflyI think I should know if someone makes commission off of my business as well. The sales manager isn't appropriate at this time considering I had a very unpleasant and unprofessional instance with said individual. The buck doesnt stop with him, and so, it's not going to stop here with me. I expect to be able to reach a senior higher up if I have a serious problem. An email like I said would of been fine.
Sincerely,
Matthew S***

We have received MrS***'s complaintMrS*** makes several allegations in his complaint, which are addressed hereinFirst, apologies to MrS*** for his disappointment in his recent experience with Leafly, and that Leafly’s service did not meet his expectationsMrS***
states that he was promised "protection from malicious and untrue reviews" by LeaflyMrS*** takes exception to a review’s indication that MrS***’s business has set its prices too high for the local cannabis marketThe review clearly represents the opinion of the reviewer based on first-hand knowledgeLeafly has investigated the review in question and has made a determination that the review does not violate Leafly's Terms of UseThe acceptable use policy in our Terms of Use is clearly accessible on our website to all end users and dispensariesThere is no indication that the review is in any way malicious or abusiveAs the review does not violate Leafly's Terms of Use, the review will not be removedMrS*** further alleges that he is harmed by a lack of transparency in pricing of the products that he pays forIn fact, MrS***’s rate for services, his “grandfathered” rate as he refers to it in his complaint, is approximately just twenty-five percent of the current market rate for the Leafly services in his marketFurther, MrS*** has made several demands for internal, confidential information such as how Leafly employees are paid and what price other dispensaries pay for servicesLeafly has no obligation to provide such confidential informationMrS*** further alleges that he has never been provided with an explanation of the actual services that he is paying forHowever, he has been provided an itemized list of his advertising subscription featuresLastly, MrS*** alleges that he was not given the opportunity to speak to management about his concernsHowever, MrS*** has talked to the most senior manager of the Oregon market, as he indicated in his complaintLeafly values its customers and takes every complaint seriouslyWe have had over thirty documented contacts between MrS*** and Leafly employees from January 1, to presentWe have taken great efforts to address MrS***’s concerns and will continue to do so