League of Ohio Sportsmen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Country Stove has never contacted me, I would continue to contact them for updates and they kept telling me they were checking and then no response until I emailed or called againThey never offered to pay for strap replacement I understand they are not the manufacturing company but their follow up is terrible At this point I want Country Stove to pay for replacement straps [redacted]

---------- Forwarded message ----------From: CountryStove Date: Fri, Jun 24, at 10:AMSubject: ID ***To: "***@cleveland.Revdex.com.org" ***, Here is our response to complaint ID ***:The furniture in question was
purchased in The manufacturer's warranty for the straps that have deteriorated is for years from the date of purchaseThe resin wicker material that has faded is also covered under the manufacturer's warranty for years from the date of purchaseThe furniture is years old and outside the manufacturer's warrantyAfter several discussions about this customer's issue with the manufacturer, they have declined to extend their warranty coverageThe warranty in question is from the furniture manufacturer not from Country StoveHowever, we did offer to replace the straps at Country Stove Co's expense but we never heard back on that offer to the customer.Please let us know if you need any more information.-Dominic F*

---------- Forwarded message ----------From: CountryStove <[email protected]>Date: Sat, Jul 2, 2016 at 11:59 AMSubject: ID [redacted]To: "[redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>[redacted],Here is our second response:From the very beginning of our interaction with this customer, we were in contact with [redacted], the furniture manufacturer. Whether the customer realizes it or not, our salesman followed up and had multiple conversations with the company in order to get her issue resolved. Even to the extent that the president of [redacted] was involved in these conversations. Our hope was to help this customer get her parts covered as a courtesy even though her warranty had been expired for 3 years. This caused a long time delay and despite our efforts, we were not able to get the parts covered.We understand her frustration, but unfortunately, their warranty is cut and dry.  On June 8th, 2016, the customer contacted us again through email, and after one last conversation with [redacted], we emailed her back and offered to supply the chair seat at Country Stove's expense. However, at this point, Country Stove is under no obligation to offer her any replacement parts that are not covered under the manufacturer's warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
    
Country Stove has never contacted me, I would continue to contact them for updates and they kept telling me they were checking and then no response until I emailed or called again. They never offered to pay for strap replacement.   I understand they are not the manufacturing company but their follow up is terrible.  At this point I want Country Stove to pay for replacement straps. [redacted]

Country Stove Patio & Spa 6669 Royalton Rd North Royalton, OH 44133 Revdex.com Serving Greater Cleveland 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115 Dear Ms. [redacted], We have received your letter regarding our service call at Bill [redacted]’s home. Mr. [redacted] called to schedule service...

on 5/26/2017. The service call was scheduled for 6/12/2017. Mr. [redacted] called for service on his Direct Vent Gas Fireplace. We were told that this unit had not been serviced for many years. He requested the service since he was preparing his home for sale. When our service technician arrived, he checked the operation of the fireplace and removed the fixed glass panel on the face of the fireplace. He then laid the glass on the tarp on the floor to clean it. When he finished cleaning the glass, he raised it up to put the glass back on the fireplace and the glass shattered in his hands. It was not mounted or dropped. It is not uncommon for the glass on these types of units to have small fractures and cracks from years of use without any preventative maintenance done on them. When this happened, the owner of Country Stove got a price for the replacement glass and called Mr. [redacted] with the price. Over the phone Mr. [redacted] and the owner agreed to share the price of the replacement and it was discounted by $100. This was selling the glass at cost. We also did not charge over $150 service fee to return to replace the glass. At the time of that conversation, Mr. [redacted] agreed that was fair. When the glass came in, we called Mr. [redacted] and scheduled a time to install the replacement. At no time prior to receiving the Revdex.com claim did we receive any sort of complaint from Mr. [redacted] about the service or having to pay for the replacement glass. The technician has told us that at the time of the service call, Darla [redacted] was not present. Mr. [redacted] was at home at the time, but was in and out of the room during the service call. The technician said that a girl, presumably their daughter and a friend were in an adjoining room and not present. We do not believe that we are responsible for the glass breaking and do not feel reimbursing Mr. [redacted] is reasonable. Especially after both parties agreed on a solution. Sincerely, Dominic Federico Country Stove and Patio Owner