At that time the terms given to the account were C.O.D with a limit of one delivery charged and this was explained to him in person on Nov 2nd On November and of we
rendered service to the customer and charged himHe requested to pay off the bill with a monthly payment of $(that bill came to $508.24), we agreed to allow him to do this, however he was reminded that his propane deliveries needed to be paid also and prior to the next fill. He was in agreement
He came due for a delivery in late January but owed for a bill from a delivery made on January 3rdWhen I called to schedule that delivery and requested payment he became very irate and repeatedly used foul languageI tried to remind him of the one load limit terms but he would not allow me to speakI asked if he wanted to wait for his next delivery to be made on or after February 3rd (when payment was due) and told us to do what we wantI did allow the delivery to be made without payment as I didn’t want him to run out of propane and be without heatI was not aware of his serious medical condition until he filed this complaint
Sincerely,
*** ***
Credit Mgr
Any customer who curses at the women that work in my office should be apologizing for losing their temperIn this case he has decided to stand behind the fact that he is paid only once a month and is unable to pay his bill at this timeHe needs to speak directly with me to work out his past due balanceThey are being instructed to pass him along to me to avoid any more verbal abuse.
This issue is not about service, delivery or anything else other than his inability to pay us for the fuel and service we have already provided going on three months ago that he has not paid forI would encourage him to tell his neighbors that Leahy's, who has given the community a competitive rate is happy to have their business but we do expect that our bills get paid in exchange for keeping them warm and safe through this winter
*** ***
President
Complaint: ***
I am rejecting this response because:For over a year I have paid them on time with out a problemi'v told them repeatedly that I only get my SS check once a month on the thirdIt appears they chose to ignore thisI can't possibly agree to something that I can't changeI don't know why she has to continue to ignore the factsIf they didn't want the parks business they shouldn't have low bid the price, I'm going to make sure all of my neighbors are aware of this complaint so they can file their own thank you in this matter,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We will be more than happy to send a tech back tomorrow for no-charge to take CO readingsThe tech that was there today was not aware of the fire department response on Sunday and when the person who was home acknowledged that the burners were not orange before the humidifier was in use, he thought
he identified the problemPlease do not use the stove tonightMy office is now reaching out to schedule the follcall
Complaint: ***
I am rejecting this response because:i did nor swear at her at any timeshe can say any thing she wantsall I said was"i don't give a S..t what you do, do what ever you want" my bill is currant and on time as agreed upon they should look at their own records before creating a smoke cloud that ism't true
Sincerely,
*** ***
At that time the terms given to the account were C.O.D with a limit of one delivery charged and this was explained to him in person on Nov 2nd On November and of we
rendered service to the customer and charged himHe requested to pay off the bill with a monthly payment of $(that bill came to $508.24), we agreed to allow him to do this, however he was reminded that his propane deliveries needed to be paid also and prior to the next fill. He was in agreement
He came due for a delivery in late January but owed for a bill from a delivery made on January 3rdWhen I called to schedule that delivery and requested payment he became very irate and repeatedly used foul languageI tried to remind him of the one load limit terms but he would not allow me to speakI asked if he wanted to wait for his next delivery to be made on or after February 3rd (when payment was due) and told us to do what we wantI did allow the delivery to be made without payment as I didn’t want him to run out of propane and be without heatI was not aware of his serious medical condition until he filed this complaint
Sincerely,
*** ***
Credit Mgr
Any customer who curses at the women that work in my office should be apologizing for losing their temperIn this case he has decided to stand behind the fact that he is paid only once a month and is unable to pay his bill at this timeHe needs to speak directly with me to work out his past due balanceThey are being instructed to pass him along to me to avoid any more verbal abuse.
This issue is not about service, delivery or anything else other than his inability to pay us for the fuel and service we have already provided going on three months ago that he has not paid forI would encourage him to tell his neighbors that Leahy's, who has given the community a competitive rate is happy to have their business but we do expect that our bills get paid in exchange for keeping them warm and safe through this winter
*** ***
President
Complaint: ***
I am rejecting this response because:For over a year I have paid them on time with out a problemi'v told them repeatedly that I only get my SS check once a month on the thirdIt appears they chose to ignore thisI can't possibly agree to something that I can't changeI don't know why she has to continue to ignore the factsIf they didn't want the parks business they shouldn't have low bid the price, I'm going to make sure all of my neighbors are aware of this complaint so they can file their own thank you in this matter,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We will be more than happy to send a tech back tomorrow for no-charge to take CO readingsThe tech that was there today was not aware of the fire department response on Sunday and when the person who was home acknowledged that the burners were not orange before the humidifier was in use, he thought
he identified the problemPlease do not use the stove tonightMy office is now reaching out to schedule the follcall
Complaint: ***
I am rejecting this response because:i did nor swear at her at any timeshe can say any thing she wantsall I said was"i don't give a S..t what you do, do what ever you want" my bill is currant and on time as agreed upon they should look at their own records before creating a smoke cloud that ism't true
Sincerely,
*** ***