Leak Doctor Plumbing

[redacted] , On Friday September 1st, 2015, I spoke to your husband JohnI can Understand where your frustration lies with the way things were written or explained by the technician, ***I Explained to [redacted] that we do offer a FREE ESTIMATE if the problem area is clearly visible for our technicians to see and properly diagnose the initial problemIn this situation the leak was somewhere in the ceiling, what you were actually charged the $for was to cut the hole in the drywall, had you given [redacted] authorization to perform the repairs the $charge would have been taken off the cost of the repairsHowever, we were not granted permission to do the work resulting in [redacted] charging the $to cut the drywall I can understand where the miscommunication occurred when [redacted] wrote up the invoice or he could have possibly not been clear on what he was actually charging you for Per my conversation with [redacted] on Friday, I explained what you were actually charged for and I did let him know that I would refund the $I do apologize for this mix up in communication, I have spoken to [redacted] about this to clarify how it should be explained to our customers so that this does not happen againI have attached a copy of the original invoice along with a copy of the check that was sent out on September 1st, 2015.As far as the mis diagnosis, from what I understand the repairs were not performed by a licensed professional, which leads me to believe that the repairs could have not done properly or there could have been multiple leaksI always tell our customers that when fixing a leak, we have to fix the obvious leak first and make sure that there are no other leaksWe pride ourselves on customer service and craftsmanship, I can assure you that this will not happen again and I will take the necessary steps to ensure that it does not happen againIf you have any further questions or concerns feel free to contact me via email or directly at my office at [redacted] .Thank you, [redacted] *** Leak Doctor Plumbing

[redacted], On Friday September 1st, 2015, I spoke to your husband John. I can Understand where your frustration lies with the way things were written or explained by the technician, [redacted]. I Explained to [redacted] that we do offer a FREE ESTIMATE if the problem area is clearly visible for our...

technicians to see and properly diagnose the initial problem. In this situation the leak was somewhere in the ceiling, what you were actually charged the $59.00 for was to cut the hole in the drywall, had you given [redacted] authorization to perform the repairs the $59.00 charge would have been taken off the cost of the repairs. However, we were not granted permission to do the work resulting in [redacted] charging the $59.00 to cut the drywall.  I can understand where the miscommunication occurred when [redacted] wrote up the invoice or he could have possibly not been clear on what he was actually charging you for.  Per my conversation with [redacted] on Friday, I explained what you were actually charged for and I did let him know that I would refund the $59.00. I do apologize for this mix up in communication, I have spoken to [redacted] about this to clarify how it should be explained to our customers so that this does not happen again. I have attached a copy of the original invoice along with a copy of the check that was sent out on September 1st, 2015.As far as the mis diagnosis, from what I understand the repairs were not performed by a licensed professional, which leads me to believe that the repairs could have not done properly or there could have been multiple leaks. I always tell our customers that when fixing a leak, we have to fix the obvious leak first and make sure that there are no other leaks. We pride ourselves on customer service and craftsmanship, I can assure you that this will not happen again and I will take the necessary steps to ensure that it does not happen again. If you have any further questions or concerns feel free to contact me via email or directly at my office at [redacted].Thank you, [redacted] Leak Doctor Plumbing

Service technician who is the owner. Gave an estimate but did not follow up with us to perform the job, we have been waiting on Leak Dr. to confirm an appt. But no response when we call or text. lack of integrity, they could've at least give us a courtesy call to say that they can not perform the work

This is the first plumbing company I had at my house that was honest and didn't try to upsell me. Yes the price wasn't the cheapest however I feel it was fair and worth every penny. Sometimes you definitely get what you pay for. I highly recommend Leak Dr Plumbing

[redacted], On Friday September 1st, 2015, I spoke to your husband John. I can Understand where your frustration lies with the way things were written or explained by the technician, [redacted]. I Explained to [redacted] that we do offer a FREE ESTIMATE if the problem area is clearly visible for our...

technicians to see and properly diagnose the initial problem. In this situation the leak was somewhere in the ceiling, what you were actually charged the $59.00 for was to cut the hole in the drywall, had you given [redacted] authorization to perform the repairs the $59.00 charge would have been taken off the cost of the repairs. However, we were not granted permission to do the work resulting in [redacted] charging the $59.00 to cut the drywall.  I can understand where the miscommunication occurred when [redacted] wrote up the invoice or he could have possibly not been clear on what he was actually charging you for.  Per my conversation with [redacted] on Friday, I explained what you were actually charged for and I did let him know that I would refund the $59.00. I do apologize for this mix up in communication, I have spoken to [redacted] about this to clarify how it should be explained to our customers so that this does not happen again. I have attached a copy of the original invoice along with a copy of the check that was sent out on September 1st, 2015.As far as the mis diagnosis, from what I understand the repairs were not performed by a licensed professional, which leads me to believe that the repairs could have not done properly or there could have been multiple leaks. I always tell our customers that when fixing a leak, we have to fix the obvious leak first and make sure that there are no other leaks. We pride ourselves on customer service and craftsmanship, I can assure you that this will not happen again and I will take the necessary steps to ensure that it does not happen again. If you have any further questions or concerns feel free to contact me via email or directly at my office at [redacted].Thank you, [redacted] Leak Doctor Plumbing