Leake, Michael A DCPC

Avondale's response has item to be corrected I did not tell them that I did work to the differential I simply looked under the truck and saw the silicone gooped onto the differential Avondale's response says they did the make-ready work to the truck and that we accepted the truck We trusted them and did not feel it necessary to crawl under a brand new truck to check flood damage We trusted Avondale [redacted] about the truck's condition Since the last report, the truck has started sloshing old, sour water out of the exhaust pipe Driving it at an incline results in water exiting the exhaust system - more flood water We will be taking photos and making a complete report We would like this vehicle towed to Avondale [redacted] , and want to stand WITH THE SERVICE MANAGER, THE GENERAL MANAGER FRANK KUNA during the inspection I want to be present from beginning to end of the inspection, going over all of the damage to the vehicle I request MrKuna make us an offer to trade this truck in for another truck, comparable to this one The starter has now quit working completely There was a smell of burnt wiring I would like to have an offer from the General Manager to have them fix the problems that are all under warranty, and to give me an offer to then take this truck as a trade in, on a new truck comparable to this one (same year, features, options, etc.) I need to know what the dealership is willing to do - by way of an offer for me to use this truck as a trade in on a new truck Thank you We can have the truck towed on Monday I would like to have a loaner vehicle while the truck is being repaired I want an appointment with the service department, scheduled so that I can be present from beginning to end of the inspection, not to start without me I will plan to arrive before the tow truck arrives with the [redacted] Frontier [redacted]

[redacted] To whom it may concern; The customer took possession of the vehicle from our dealership on Jan 21st Upon shipment of this vehicle from the manufacturer, we performed the required pre delivery inspection with a trained technician, ensuring the vehicle meets [redacted] quality standards (see attachment 1) Upon delivery of the vehicle the customer both drove and inspected the vehicle, along with our sales consultant, signing the delivery check sheet (see attachment 2) No defects or concerns were noted It is our goal to strive to assist any customer with a concern When the customer contacted us via telephone over a month later, March 3rd, the customer stated they heard a clunking sound from the rear differentialMrRogers stated he took the differential apart, and no fluid existed He also stated no transmission fluid existed We asked them to bring the vehicle into our dealership or any [redacted] DealershipThe customer refused On Wednesday, March 7th our General Manager spoke with MrsRogers The customer stated that in addition to the items mentioned, the battery is seeping On Thursday, March 8th, MrsRogers called back and left another message stating that she and her husband are convinced the vehicle has been in a flood based on a series of things they are noticing Unfortunately, the customer refuses to bring the vehicle to any [redacted] Dealership for inspection As a result, we are unable to assist We have referred the customer to our National office Sincerely, [redacted] Controller

Although I cannot be certain, I believe we made an inspection error on the vehicleIt is my opinion that our technician overestimated the amount of break pad remaining on Ms [redacted] vehicle As a result, in addition to apologizing, we have replaced both the front and rear brakes and resurfaced the rotors at no charge Our goal is to provide all customers with the best in communication, and customer satisfaction When our research supports we may have made a mistake, we need to correct it We need to fix it quickly, and go “the extra mile” Thank you, Jan P [redacted] Service Director [redacted] ***

We assisted the customer the day before receiving your email, successfully placing Ms [redacted] in a replacement vehicle The customer is happy with the transaction and the customer is satifisfied with outcome.Thank you, [redacted]

Following Mr [redacted] ’s complaint, we invited him to the store to attempt to trade him into an alternative vehicle My team and I spent a significant amount of time attempting to assist We could not arrive at terms that were acceptable As noted on our original correspondence, the problems that exist with the truck were not present when we sold the vehicle close to three months and three thousand miles ago Sincerely, Frank K [redacted] Executive Manager

Unfortunately, although it appears simple, in activating a non cruise controlled vehicle is very complex with great risks This particular vehicle is a throttle by wire system which means it does not use a conventional throttle cableInstead it has a computer controlled throttle motor with many safety features and systemsDue to the potential safety hazards of an electrically controlled throttle system we cannot modify or change the factory design There are a few independent shops that will install a safety tested aftermarket system However, for many safety reasons we highly recommend against doing this.The possible issues include: stalling, unintended acceleration and other potential safety concerns Relating to the previous repairs listed, we welcome an appointment to both review and go on a test drive to remedy all of your concernsWe welcome the opportunity to help change your dissatisfactionSincerely,Debbie C***

Our service manager, Tony V*** has contacted *** ***We have agreed to repair the radiator hoses for her at no charge for customer satisfaction*** has been a great customer & we want to continue our good relationship.Debbie C***Controller*** *** ***

The dealership only contacted me once to let me no I needed to bring the truck in so they could install low jack on the vehicleSaid it should have been done before it was sold? Day of purchase I put down dollarsTotal price was When I brought it back with three thousand more miles and under days they offered me dollars and wanted me to give them another ten thousand down on the vehicle they were trying to sale meFrank the tank salesman, crookGeneral mangers Ruben, and Frank, terrible crooks, the owner, MrL***, crookHow can you look someone in the eye that just gave you all their money on a busted truck to you tuff cookies and ask for ten more grandIt's just not right that they feel they can take people's money turn around give them half of what you gave and tell you your getting a great dealPeople wonder why people go crazyBecause we are tired of being SCREWED out of are hard earned moneyI didn't go there looking for a new exspensive truckI found one that fit my budget and my creditThis dealership is by far the biggest bunch of face to face liers and crooksPlease help me or help the next guy not get screwed over by Avondale Nissian and owner L***

We are very sorry to hear about Mr*** complaint. We reviewed the transaction and feel it is necessary to clarify a few key points Mr *** purchased a used Ford Truck from us on Feb 1, 2017. Because of the age of the vehicle, It was sold "As-Is" We
explained to Mr *** that although the truck was inspected, emissioned, and safety tested, we were selling the vehicle "As-Is". Mr *** transaction took days to finalize with the lender. During this time we were in constant contact with him and Mr *** did not mention any issues with the vehicleOn April 27th, days later, we received a call from Mr*** stating his check engine light was on and he wanted us to make repairs on the vehicle We are willing to help Mr*** with the trade of his vehicle and will make every reasonable attempt to help him out of the situation

Avondale's response has item to be corrected. I did not tell them that I did work to the differential. I simply looked under the truck and saw the silicone gooped onto the differential. Avondale's response says they did the make-ready work to the truck and that we accepted the truck. We trusted them and did not feel it necessary to crawl under a brand new truck to check flood damage. We trusted Avondale *** about the truck's condition. Since the last report, the truck has started sloshing old, sour water out of the exhaust pipe. Driving it at an incline results in water exiting the exhaust system - more flood water. We will be taking photos and making a complete report. We would like this vehicle towed to Avondale ***, and want to stand WITH THE SERVICE MANAGER, THE GENERAL MANAGER FRANK KUNA during the inspection. I want to be present from beginning to end of the inspection, going over all of the damage to the vehicle. I request MrKuna make us an offer to trade this truck in for another truck, comparable to this one. The starter has now quit working completely. There was a smell of burnt wiring. I would like to have an offer from the General Manager to have them fix the problems that are all under warranty, and to give me an offer to then take this truck as a trade in, on a new truck comparable to this one (same year, features, options, etc.). I need to know what the dealership is willing to do - by way of an offer for me to use this truck as a trade in on a new truck. Thank you. We can have the truck towed on Monday. I would like to have a loaner vehicle while the truck is being repaired. I want an appointment with the service department, scheduled so that I can be present from beginning to end of the inspection, not to start without me. I will plan to arrive before the tow truck arrives with the *** Frontier. *** *** ***

I am disappointed to hear of Ms***’s experience. I have left multiple voicemails and an email to discuss her complaint, but have yet to receive a returned call or email. At this point, we will await a response and hope to have another opportunity at creating a favorable outcome
Sincerely, Tony V*** Service Manager

[redacted]To whom it may concern;   The customer took possession of the vehicle from our dealership on Jan 21st.  Upon shipment of this vehicle from the manufacturer, we performed the required pre delivery inspection with a trained technician, ensuring the vehicle meets [redacted] quality...

standards (see attachment 1).  Upon delivery of the vehicle the customer both drove and inspected the vehicle, along with our sales consultant, signing the delivery check sheet (see attachment 2).  No defects or concerns were noted.      It is our goal to strive to assist any customer with a concern.   When the customer contacted us via telephone over a month later, March 3rd, the customer stated they heard a clunking sound from the rear differential. Mr. Rogers stated he took the differential apart, and no fluid existed.   He also stated no transmission fluid existed.  We asked them to bring the vehicle into our dealership or any [redacted] Dealership. The customer refused.    On Wednesday, March 7th our General Manager spoke with Mrs. Rogers.  The customer stated that in addition to the items mentioned, the battery is seeping.  On Thursday, March 8th, Mrs. Rogers called back and left another message stating that she and her husband are convinced the vehicle has been in a flood based on a series of things they are noticing.     Unfortunately, the customer refuses to bring the vehicle to any [redacted] Dealership for inspection.  As a result, we are unable to assist.  We have referred the customer to our National office.     Sincerely, [redacted]
Controller

Mrs. and Mr. [redacted],I can appreciate you want me to put in writing a value on your vehicle before seeing the extent of the damage.  I simply can not do this without an inspection.  As I have communicated to you in previous emails and phone calls, the Frontier has been out of our possession now for over 58 days.  Both of you have gone on record to state the vehicle has been in a flood and has severe water damage.  Our documentation clearly shows it did not leave our dealership in this condition.  As of the time I am writing this email, you have not allowed a [redacted] Dealership to inspect the vehicle. On Friday afternoon (March 16th) I called you from my office with my Service Director, Jan [redacted] present.  I sent you an email confirming everything we talked about.  I have maintained we would not be able to provide you with a trade-in estimate until we examine the vehicle, diagnose what is wrong with it, and see what if any repairs would be covered under warranty. I believe that I continue to handle this situation in a professional manner.  I asked you what your expectations were.  Simply put, you stated in writing and on the phone you bought a flood damaged vehicle and desire a replacement. Our records indicate at the time of transportation delivery, at the time of the Pre Delivery Inspection, and most important, at the time of your sales delivery process, the vehicle was delivered physically and mechanically sound. Sincerely, Frank [redacted]General ManagerAvondale [redacted]

We hired another company [redacted] to steam clean and pressure wash remove the garage stain from [redacted] home. Our service director, [redacted] received a phone call from [redacted] this morning; June 18th to let us know he was satified with the job the new company had done....

[redacted] also mentioned he will update his response with Revdex.com as the issue has been resolved.[redacted]Controller[redacted]

Unfortunately, although it appears simple, in activating a non cruise controlled vehicle is very complex with great risks.   This particular vehicle is a throttle by wire system which means it does not use a conventional throttle  cable. Instead it has a computer controlled throttle...

motor with many safety features and systems. Due to the potential safety hazards of an electrically controlled throttle system we cannot modify or change the factory design.                              There are a few independent shops that will install a safety tested aftermarket system.  However, for many safety reasons we highly recommend against doing this. .The possible issues include:  stalling, unintended acceleration and other potential safety concerns.     Relating to the previous repairs listed,  we welcome an appointment to both review and go on a test drive to remedy all of your concerns. We welcome the opportunity to help change your dissatisfaction. Sincerely,Debbie C[redacted]

We were able to put [redacted] into a new vehicle and he had traded in his car on Monday, June 29. Nathan is satisfied with the results.Thank you,[redacted]

Although I cannot be certain, I believe we made an inspection error on the vehicle. It is my opinion that our technician overestimated the amount of break pad remaining on Ms. [redacted] vehicle.  As a result, in addition to apologizing, we have replaced both the front and rear brakes and...

resurfaced the rotors at no charge.   Our goal is to provide all customers with the best in communication, and customer satisfaction.  When our research supports we may have made a mistake, we need to correct it.  We need to fix it quickly, and go “the extra mile”.     Thank you,   Jan P[redacted] Service Director [redacted]

Following Mr. [redacted]’s complaint, we invited him to the store to attempt to trade him into an alternative vehicle.   My team and I spent a significant amount of time attempting to assist.  We could not arrive at terms that were acceptable.   As noted on our original correspondence, the problems that exist with the truck were not present when we sold the vehicle close to three months and three thousand miles ago.    Sincerely,   Frank K[redacted] Executive Manager