January 1
font-family: Arial;">3, 2017 Revdex.com Central Indiana 151 N Delaware Street # 2020 Indianapolis, IN 46204- 2599 Re: Case # [redacted] We have received the com plaint from our resident and you r consume r regarding repairs that were not up to the resident's standards. I received this notification via mail and thought we should contact the tennet first to make all of her Issues were addressed before responding. Since the notice was received we have taken the liberty to replace the front entry door of the resident apartment home, we have completed the patch inside to the wall and sanded and painted again. Our professional pest control service Is available every week to our residents, we will schedule her treatment for the coming week an d she would only need to cont111ct us to have service any time following t h is treatment again. Lastly, the additional Item was to the washer, that was damaged but will be replaced (Tuesd111y 1/17/17) until we are able to receive the replacement for broken Item to repair. The tenant will be charged for this Item, however; we should always be pro111ctive I n replacing In a timely manner regard less of the responsible party. Our professional pest control service is available every week to our residents, we will schedule her treatment f or the coming week and she would only need to contact us to have service any time following this treatment again. We strive to offer our residents prompt and courteous customer service that allows them to know there concerns are important to us. Pl ease let us know if you have any additional concerns and thank you f or bringing the items to the attention ofmanagement. Sincerely, Geneva R[redacted] Senior Property Manager
January 1
font-family: Arial;">3, 2017 Revdex.com Central Indiana 151 N Delaware Street # 2020 Indianapolis, IN 46204- 2599 Re: Case # [redacted] We have received the com plaint from our resident and you r consume r regarding repairs that were not up to the resident's standards. I received this notification via mail and thought we should contact the tennet first to make all of her Issues were addressed before responding. Since the notice was received we have taken the liberty to replace the front entry door of the resident apartment home, we have completed the patch inside to the wall and sanded and painted again. Our professional pest control service Is available every week to our residents, we will schedule her treatment for the coming week an d she would only need to cont111ct us to have service any time following t h is treatment again. Lastly, the additional Item was to the washer, that was damaged but will be replaced (Tuesd111y 1/17/17) until we are able to receive the replacement for broken Item to repair. The tenant will be charged for this Item, however; we should always be pro111ctive I n replacing In a timely manner regard less of the responsible party. Our professional pest control service is available every week to our residents, we will schedule her treatment f or the coming week and she would only need to contact us to have service any time following this treatment again. We strive to offer our residents prompt and courteous customer service that allows them to know there concerns are important to us. Pl ease let us know if you have any additional concerns and thank you f or bringing the items to the attention ofmanagement. Sincerely, Geneva R[redacted] Senior Property Manager