Leal's Auto Electric

Re: [redacted] In response to the complaint for service on a 2000 Ford Mustang, we were unable to complete the work to the vehicle because of pre-existing damages. The Customer brought in the mustang to get an oil change and tune up. The customer was advised that they needed a new intake and radiator...

as well. The car did not have any water. Once the job was completed the car engine began making noise. We asked the customer to return the next day to see if there was a solution. The customer was under the impression that there may have been a screw left in the engine that was causing the noise and became upset. In good faith we told the customer that if the problem had been caused by the mechanic, that it would be resolved. The labor would be free to repair and the customer would pay $500 for another used engine. The customer agreed and said they would be back a few weeks later. Our shop looked around for an engine as the customer requested and was unable to find a good used one at a reasonable price with a guarantee. The next solution would be to repair the original engine. We sent the engine to the machine shop to be inspected and the results where clear. There was internal damage to the engine parts as shown in the pictures. There was evidence of overheating for an extended period of time which was the reason the car stopped working. There was no indication of any screw being left behind. The customer stated they had just purchased the car a couple of weeks earlier and may not have been aware of the condition of the car. We explained to the customer that the mechanic was not at fault and that the shop would still be willing to help the customer with their situation by installing another engine on their car at their expense. The customer is now more displeased and wants our business to incur the upfront costs of the engine. Our company however will not pay for an engine that is not guaranteed to work if purchased used and is non-returnable.  After receiving so many rude phone calls and disturbances from the customer, we find it difficult to believe they would pay the $500 for the engine despite the outcome. Please see attached pictures of vehicle in dispute. Please let me know if this is the correct address to send our reply. Thank you. [redacted] Leal's Auto Electric [redacted] San Antonio, Texas 78221