Lean Chefs LLC

We apologize for the delay, we are in the process of updating our systems and it is taking longer than anticipatedYour refund will be paid in full by Friday 1/6/Thank you

Run awayFar, far away This company used to be good but in the past six months they have completely changed for the worseCustomer service is non-existent They pay no attention to your food requests They claim to deliver over night but my deliveries came early the day before while I was at work They made zero effort to resolve this issue Their drivers run the show not you or the company The food is not that healthy with the same items repeated ad nauseum Don't waste your money Run Away!!!

Complaint: [redacted] I am rejecting this response because: I have been told by Devon Nor, the financial department manager, that the "refunds are being worked on this week" since 10/11/16. This is going on three weeks now. I think any intelligent person who is dealing with a company that has made promises over and over since the week of October 10, and have seen no results, would be highly suspect of this new promise. I still have received no satisfactory response from Lean Chefs as to why this is taking so long. I cancelled on September 19, I was told I had to wait until October 10, before seeing my credits. I have only received one refund in the amount of $761.82 on October 19. Now they are claiming that I will definitely receive all remaining refunds in full by Friday October 28. This still begs the question, if I cancelled on September 19, and it takes 10-15 business days to process refunds, why I haven't received my money yet? They have never explained this to my satisfaction. I certainly hope this new promise is true but I can't hold my breath due to my experiences so far. Regards, [redacted]

To whom it may concern,Thank you for bringing this to our attentionThis was an honest mistake on our end*** signed up with another person, ***Our billing department issued ***'s refund, and thought the transaction was complete, and did not realize that *** was also owed a refundI
just issued *** credit immediately upon seeing this message, I attached proof of credit to this messageI hope this will suffice, and my sincere apologies to *** for this error.Best,Devon M***

We spoke to the client and resolved his issues with the programIt turns out that when he re-signed up, he was not informed that we had changed from daily delivery to alternate day deliveryWe are making sure he is credited appropriatelyHe said he will contact you directly to confirm that it was
taken care of

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the delay, we are in the process of updating our systems and it is taking longer than anticipated. Your refund will be paid in full by Friday 1/6/2017. Thank you

Hello,We are working on the refunds this week. The customer will be refunded in full NO LATER than this Friday October 28,2016. We are refunding the payment in the order received as this was not done in one transaction as the client is claiming. It was done in 5 transactions, and we are refunding...

the same way. We respect the clients concerns and are NOT ignoring them, just following our company protocol.We must check our system to ensure that no prorating needs to be done and sometimes that can be a process that take 10-15 business days. We are trying to explain but with no luck. Please be assured that this will be completed by this Friday. Thank you,Customer Service

Revdex.com:At this time, my complaint, ID [redacted] regarding Lean Chefs LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Run away. Far, far away. This company used to be good but in the past six months they have completely changed for the worse. Customer service is non-existent. They pay no attention to your food requests. They claim to deliver over night but my deliveries came early the day before while I was at work. They made zero effort to resolve this issue. Their drivers run the show not you or the company. The food is not that healthy with the same items repeated ad nauseum.
Don't waste your money. Run Away!!!

Complaint: [redacted]
I am rejecting this response because:
I have been told by Devon Nor, the financial department manager, that the "refunds are being worked on this week" since 10/11/16.  This is going on three weeks now.  I think any intelligent person who is dealing with a company that has made promises over and over since the week of October 10, and have seen no results, would be highly suspect of this new promise.  I still have received no satisfactory response from Lean Chefs as to why this is taking so long.  I cancelled on September 19, I was told I had to wait until October 10, before seeing my credits.  I have only received one refund in the amount of $761.82 on October 19.  Now they are claiming that I will definitely receive all remaining refunds in full by Friday October 28.  This still begs the question, if I cancelled on September 19, and it takes 10-15 business days to process refunds, why I haven't received my money yet?  They have never explained this to my satisfaction.  I certainly hope this new promise is true but I can't hold my breath due to my experiences so far.  
Regards,
[redacted]