"Took my bicycle in for service (replace front fork and brake/shift lines) was told it would be ready next day." On July 22nd customer came into shop with Diamondback MTB which had broken suspension forks and broken cable housings. This customer was told that "most likely" the needed suspension fork...
would be available the "next business day" after the shop did its weekly orders, given available inventory from the business wholesaler. The customer agreed to an estimate on the suspension fork that was based on similar instances the shop (run solely by a United Bicycle Institute "certified bicycle technician" since 2011) had previously seen. The cables and housings are always replaced together as per shop policy, and by better bicycle technicians world wide, and the customer was given the price for those. There was an agreement by the customer. An estimate was written down by the technician for $150 for the entire project and an estimate was given for "later in the week". The customer agreed to the estimate and was informed that the shop would call him when the project was completed, or if any unforeseen issue were to arise."Took a week for the bike to be ready. I show up to pick up my bike and it was not ready. Had to wait 1hour for him (shop owner) to put bike together."On the estimated date of completion the customer arrived before being called and notified of completion of installing the parts. The customer arrived shortly after the new suspension fork had arrived and was determined to be the wrong part sent by the wholesaler and before the shop had a chance to call the customer to inform them of the shipping inaccuracy, and thus a delay in the estimated completion time. While there, the customer was made aware of the issue and wasapologized to by the technician for the delay. The customer was given another estimated completion date with the same stipulation that the shop would call the customer when the services were completed and the bicycle was ready for pick-up. The shop ordered the correct suspension fork immediately the next day and it arrived on the day of estimated service completion at about 4pm. The customer, once again, arrived prior to notification from the shop that the services had been completed. The technician informed the customer that their bicycle was currently being worked on and that they could come back after they were called. The customer preferred to stay at the shop since it would be out of the way for them to leave and come back."After replacing shift lines he stated that it would not shift properly and said it was due to the components that the bike had. I told him it was shifting good prior to him replacing cables. He said he had years working on bikes and he knew what he was talking about. That is was the components and I had no clue what I was saying. He did not care about what my safety was and said it would ride but not to shift for the components where compatible with each other for they where different brands."Upon installing the cable for the front derailleur (Shimano) through the shifter (SRAM) the technician noticed the incompatibility between the two components and informed the customer, who was waiting in the shop. The customer was offered a lay explanation of the problem that was inherent with the bicycle when it entered the shop, but had gone unnoticed until this point. It was explained to the customer (who was not the original owner of the bicycle) that whoever had ownership of the bicycle prior to the customer had installed the incorrect shifter that was not compatible with the existing original derailleur. The technician then offered to have either part (derailleur or shifter) replaced by the shop. As the technician was looking for available parts it was explained that the less expensive component to replace was the derailleur as the shifter required more service work. However, after a cursory web search, it became apparent that the compatible derailleur was no longer being produced and was not available anywhere that the shop could obtain it. As the technician offered to look for the compatible shifter the customer became apprehensive and declined for any further work to be done. The Technician then offered to "tweek" the cable attached to the derailleur in order to allow for partial usage until such time that the customer replaced one of the incompatible components, as a favor to the customer for their patience. This alteration of intended use of components is not uncommon among home technicians and can in no way be deemed unsafe to ride in its intended use. (Prior to all of this the derailleur was noted to be skewed to the side, which may account for it "shifting good prior..." but was re-alligned correctly before installing the cable and noticing the incompatibility issue.) The customer was then given their account balance which was lower than their estimate before tax. This estimate was written down on the ticket given to them at the initial drop-off. The customer disputed the agreed upon estimate saying that it was $130, not $150. The Technician showedthe customer the initial estimate written down on the ticket at the time of drop-off, but the customer became angry and threw their credit card on the counter.To show them good will the technician deducted $20 from the service charges and then charged the customer the remaining balance."After a few minutes I paid for the service he did and had him write down everything he stated He wanted to charge me $20 over the original price for some handleling stuff but was like is fine I can do the original price but don't be a dick about it."The customer then asked the technician to write down on the original ticket the explanation that was given to him regarding the incompatibility. The customer thenstated they were unsatisfied with what the technician wrote and proceeded to threaten the shop with a report to the Revdex.com and a bill from another bike shop to "fix"what they incorrectly assumed was the fault of the technician, all while half-way through the front entrance to the shop. Regretfully, the technician then said, "You don't have to be a dick about it." in an effort to have to customer come back in so the technician could elaborate on the written explanation to the customer'sliking. The customer came back into the shop and the technician then elaborated on the written explanation about the incompatibility issue and in the section of theticket where the customer is supposed to sign that they refused the recommended service, they did not sign it. After the customer left the shop they picked up and threw their bicycle into the bed of their truck before starting and driving their truck at unsafe speeds in the parking lot and "peeling" out of the shopping center."After taking the bike to a different shop [redacted] Center in Murrieta,CA) I was told that I was the way that wires/cables where replace that was the issue. They told me that the components had nothing to do with the shifting but it had to do with the way that the wires/cables had been replace. That it would have lead to a accident if I would have ridden the bike the way it was. They did perform a safety inspection and re run all the cables and had the bike running in 1/2 hour."Despite the above quotation seeming like an advertisement/endorsement for a competing bicycle shop, there must be something pointed out: Lean n' Mean Bicycle only allows United Bicycle Institute certified technicians to work on customers bicycles. Does the above mentioned bicycle shop have only UBI certified technicians working on customers bicycles? If they do, which is doubtful, they should know about that incompatibility between separate manufacturers. SRAM uses a 1:1 ratio. Shimano uses a 1:7 ratio. This article explains in authoritative certainty about this incompatibility under subsection "Shifters and Derailleurs": http://cyclingtips.com/2014/10/mixing-groupsets-what-works-together-and-what-doe...⇄ opinion that the bicycle was unsafe is just that, their opinion. They were most likely looking to take a "battered victim" in "under their wings" to gain a newcustomer. It is the opinion of this technician that what actually occurred was that they probably re-skewed the derailleur back to its incorrect position to make it"work" for the customer and then overcharge for the service with the intent to send it to a third party (Lean n' Mean Bicycle). The customer then returned toLean n' Mean Bicycle to inform the technician of the Revdex.com report and the expected bill from the other bicycle shop. The technician was calm and polite and asked ifthe customer had ridden the bicycle after the services were performed by Lean n' Mean Bicycle, to which they responded in the negative. The technician then asked thecustomer if they had the bicycle with them to show what work was performed by the other bicycle shop. They again responded in the negative, at which point the technician requested that the customer bring the bicycle back in for inspection if they were to ever return. This was to ascertain the answer for the above suspicionthat the other bike shop did the "tweek" that made the bicycle "shift good" in the first place. The customer agreed and then cordially parted ways.During the transaction that was performed a witness was present and can substantiate that the above is correct and that the only problem was the impatience of the customer to not have the necessary part installed. "I would like my money refunded plus compensation for the time and drive for the other shop work. Plus for the owner of the other shop trying to take advantage of someone new to cycling and try to make me feel stupid and calling me names."It is the store policy that we cannot refund the cost of parts and services when they are installed correctly.However, to be the mature party in this dispute, Lean n' Mean Bicycle will offer a refund for the cable that was attached to the incompatible derailleur/shifter and the service cost associated with that installation, approximately $7.50 (even though $20 was initially deducted from the total bill in good faith).Nobody informed the customer to come in at the time he did and the resolution to the customers problem was offered and rejected (without signature) before the transaction was completed so the request for "compensation for the time and drive for the other shop work" is unsubstantiated and unnecessary if the customer had heeded the recommendations by Lean n' Mean Bicycle. Lean n' Mean Bicycle does not take advantage of their customers, new to the sport or veterans. High online ratings will disprove that slander. One can only feel stupid if they remain ignorant and do not listen to recommendations by those with experience. As for the name calling, the technician apologizes for their uncontrolled outburst. It is an isolated incident and has not happened before nor will it happen again.The complaint details claim "Disputed Amount: 200.0000" which is not accurate. It is the obligation of the customer to bear the burden of proof for any disputed dollar amounts.
"Took my bicycle in for service (replace front fork and brake/shift lines) was told it would be ready next day." On July 22nd customer came into shop with Diamondback MTB which had broken suspension forks and broken cable housings. This customer was told that "most likely" the needed suspension fork...
would be available the "next business day" after the shop did its weekly orders, given available inventory from the business wholesaler. The customer agreed to an estimate on the suspension fork that was based on similar instances the shop (run solely by a United Bicycle Institute "certified bicycle technician" since 2011) had previously seen. The cables and housings are always replaced together as per shop policy, and by better bicycle technicians world wide, and the customer was given the price for those. There was an agreement by the customer. An estimate was written down by the technician for $150 for the entire project and an estimate was given for "later in the week". The customer agreed to the estimate and was informed that the shop would call him when the project was completed, or if any unforeseen issue were to arise."Took a week for the bike to be ready. I show up to pick up my bike and it was not ready. Had to wait 1hour for him (shop owner) to put bike together."On the estimated date of completion the customer arrived before being called and notified of completion of installing the parts. The customer arrived shortly after the new suspension fork had arrived and was determined to be the wrong part sent by the wholesaler and before the shop had a chance to call the customer to inform them of the shipping inaccuracy, and thus a delay in the estimated completion time. While there, the customer was made aware of the issue and wasapologized to by the technician for the delay. The customer was given another estimated completion date with the same stipulation that the shop would call the customer when the services were completed and the bicycle was ready for pick-up. The shop ordered the correct suspension fork immediately the next day and it arrived on the day of estimated service completion at about 4pm. The customer, once again, arrived prior to notification from the shop that the services had been completed. The technician informed the customer that their bicycle was currently being worked on and that they could come back after they were called. The customer preferred to stay at the shop since it would be out of the way for them to leave and come back."After replacing shift lines he stated that it would not shift properly and said it was due to the components that the bike had. I told him it was shifting good prior to him replacing cables. He said he had years working on bikes and he knew what he was talking about. That is was the components and I had no clue what I was saying. He did not care about what my safety was and said it would ride but not to shift for the components where compatible with each other for they where different brands."Upon installing the cable for the front derailleur (Shimano) through the shifter (SRAM) the technician noticed the incompatibility between the two components and informed the customer, who was waiting in the shop. The customer was offered a lay explanation of the problem that was inherent with the bicycle when it entered the shop, but had gone unnoticed until this point. It was explained to the customer (who was not the original owner of the bicycle) that whoever had ownership of the bicycle prior to the customer had installed the incorrect shifter that was not compatible with the existing original derailleur. The technician then offered to have either part (derailleur or shifter) replaced by the shop. As the technician was looking for available parts it was explained that the less expensive component to replace was the derailleur as the shifter required more service work. However, after a cursory web search, it became apparent that the compatible derailleur was no longer being produced and was not available anywhere that the shop could obtain it. As the technician offered to look for the compatible shifter the customer became apprehensive and declined for any further work to be done. The Technician then offered to "tweek" the cable attached to the derailleur in order to allow for partial usage until such time that the customer replaced one of the incompatible components, as a favor to the customer for their patience. This alteration of intended use of components is not uncommon among home technicians and can in no way be deemed unsafe to ride in its intended use. (Prior to all of this the derailleur was noted to be skewed to the side, which may account for it "shifting good prior..." but was re-alligned correctly before installing the cable and noticing the incompatibility issue.) The customer was then given their account balance which was lower than their estimate before tax. This estimate was written down on the ticket given to them at the initial drop-off. The customer disputed the agreed upon estimate saying that it was $130, not $150. The Technician showedthe customer the initial estimate written down on the ticket at the time of drop-off, but the customer became angry and threw their credit card on the counter.To show them good will the technician deducted $20 from the service charges and then charged the customer the remaining balance."After a few minutes I paid for the service he did and had him write down everything he stated He wanted to charge me $20 over the original price for some handleling stuff but was like is fine I can do the original price but don't be a dick about it."The customer then asked the technician to write down on the original ticket the explanation that was given to him regarding the incompatibility. The customer thenstated they were unsatisfied with what the technician wrote and proceeded to threaten the shop with a report to the Revdex.com and a bill from another bike shop to "fix"what they incorrectly assumed was the fault of the technician, all while half-way through the front entrance to the shop. Regretfully, the technician then said, "You don't have to be a dick about it." in an effort to have to customer come back in so the technician could elaborate on the written explanation to the customer'sliking. The customer came back into the shop and the technician then elaborated on the written explanation about the incompatibility issue and in the section of theticket where the customer is supposed to sign that they refused the recommended service, they did not sign it. After the customer left the shop they picked up and threw their bicycle into the bed of their truck before starting and driving their truck at unsafe speeds in the parking lot and "peeling" out of the shopping center."After taking the bike to a different shop [redacted] Center in Murrieta,CA) I was told that I was the way that wires/cables where replace that was the issue. They told me that the components had nothing to do with the shifting but it had to do with the way that the wires/cables had been replace. That it would have lead to a accident if I would have ridden the bike the way it was. They did perform a safety inspection and re run all the cables and had the bike running in 1/2 hour."Despite the above quotation seeming like an advertisement/endorsement for a competing bicycle shop, there must be something pointed out: Lean n' Mean Bicycle only allows United Bicycle Institute certified technicians to work on customers bicycles. Does the above mentioned bicycle shop have only UBI certified technicians working on customers bicycles? If they do, which is doubtful, they should know about that incompatibility between separate manufacturers. SRAM uses a 1:1 ratio. Shimano uses a 1:7 ratio. This article explains in authoritative certainty about this incompatibility under subsection "Shifters and Derailleurs": http://cyclingtips.com/2014/10/mixing-groupsets-what-works-together-and-what-doe...⇄ opinion that the bicycle was unsafe is just that, their opinion. They were most likely looking to take a "battered victim" in "under their wings" to gain a newcustomer. It is the opinion of this technician that what actually occurred was that they probably re-skewed the derailleur back to its incorrect position to make it"work" for the customer and then overcharge for the service with the intent to send it to a third party (Lean n' Mean Bicycle). The customer then returned toLean n' Mean Bicycle to inform the technician of the Revdex.com report and the expected bill from the other bicycle shop. The technician was calm and polite and asked ifthe customer had ridden the bicycle after the services were performed by Lean n' Mean Bicycle, to which they responded in the negative. The technician then asked thecustomer if they had the bicycle with them to show what work was performed by the other bicycle shop. They again responded in the negative, at which point the technician requested that the customer bring the bicycle back in for inspection if they were to ever return. This was to ascertain the answer for the above suspicionthat the other bike shop did the "tweek" that made the bicycle "shift good" in the first place. The customer agreed and then cordially parted ways.During the transaction that was performed a witness was present and can substantiate that the above is correct and that the only problem was the impatience of the customer to not have the necessary part installed. "I would like my money refunded plus compensation for the time and drive for the other shop work. Plus for the owner of the other shop trying to take advantage of someone new to cycling and try to make me feel stupid and calling me names."It is the store policy that we cannot refund the cost of parts and services when they are installed correctly.However, to be the mature party in this dispute, Lean n' Mean Bicycle will offer a refund for the cable that was attached to the incompatible derailleur/shifter and the service cost associated with that installation, approximately $7.50 (even though $20 was initially deducted from the total bill in good faith).Nobody informed the customer to come in at the time he did and the resolution to the customers problem was offered and rejected (without signature) before the transaction was completed so the request for "compensation for the time and drive for the other shop work" is unsubstantiated and unnecessary if the customer had heeded the recommendations by Lean n' Mean Bicycle. Lean n' Mean Bicycle does not take advantage of their customers, new to the sport or veterans. High online ratings will disprove that slander. One can only feel stupid if they remain ignorant and do not listen to recommendations by those with experience. As for the name calling, the technician apologizes for their uncontrolled outburst. It is an isolated incident and has not happened before nor will it happen again.The complaint details claim "Disputed Amount: 200.0000" which is not accurate. It is the obligation of the customer to bear the burden of proof for any disputed dollar amounts.