Leap Payments

Never and I mean never use Leap Payments contractors, we are a contractor and got screwed over big timeBogus chargeback dispute started by American Express and sent to Leap Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American ExpressAmex started a bogus dispute making it look like our customer did it after our customer used his prepaid Amex cars to pay us for work we didAmex tried to call the customer since it thinks everyone is a criminal so they could verify the charge of $he paid us with, but when they didn't reach him after calling what looks like once and they didn't even leave a voicemail and then they tried calling us but also didn't leave a voicemail, Amex's employee just opened a bogus dispute and put in reason as work not completed to customers satisfaction or not completed at allWhich is a completely made up lie by AmexOur customer three way called us and Amex where Amex said what dispute we don't show anything and said they would as a precaution send an email up to their chargeback department telling them the customer called in and said pay that charge and nothing is in dispute and that he didn't dispute anything about that charge everStill Amex or Leap Payments pulled all the money out of our business Checking and over drew the acct forcing me to have to scrap money out of thin air to put our business acct back in the greenOn top of that Amex slandered our business by making up the bogus dispute by putting reason as work not done or not completed to customers satisfactionOur customer proved to us that he never even called them by the three way call we listened in on with him after he had called them once before earlier that morningWe are taking legal action against Leap Payments for refusing to even investigate the fraud by Amex we reported to them about this bogus dispute they opened and suing Amex for making up the fake dispute in the first placeOur relationship with our customer is damaged by these actions, our bank acct history and banking relationship with our bank has been damaged and we spent many hours on phone calls and emails and filing out the chargeback paperwork that Leap Payments demands be filled out to get our money back with in a week and a half during Thanksgiving weekTime that should have been spent enjoying the holiday with family that is visiting was instead spent scrambling to move money around to cover our over drawn acct at our bank and on the phone and on emails and getting the run around by Leap Payments and AmexThese companies pitch so much about consumer fraud and threaten you about the risk of being hacked and keeping customer card numbers or personal info, yet when you report fraud by one of their own they refuse to lift a finger, just shows you what you really mean to them as a merchant

Several months ago I needed to get credit card processing started up virtually overnight for my small business in the travel industryI found Leap Payments through CardFellow and worked directly with Will [redacted] , the owner, who was efficient in expediting the paperworkWhile Will offered to turn on Visa/MC processing virtually immediately, he unfortunately hit a snag obtaining the Amex processing for my businessI told Will I needed both and could not go forward with Leap Payments at all without the Amex pieceI next contacted my local bank and they were able to get both up and running right away without the Amex snag, so I went with them, although the price was quite a bit higher than Leap had been offering Months later, I learned that Leap had actually inadvertently turned on my account for the Visa/MC piece, presumably through some automatic process kicked off by my expedited application, and had started debiting my bank account with a monthly feeGiven the myriad legitimate credit card processing fees issued by my local bank showing up on each bank statement, and the vague labeling of each debit, I assumed they were all processing fees from the local bankEventually I figured out some of these fees were Leap's fees for their service, even though I was not using it and didn't even know I had itI called Will about it, and he was also surprised by thisTo his credit he offered to refund to me all the accumulated Leap fees, close to $That is real class With most large service providers, you deal with customer service reps who are not empowered to do something like thatWith Leap, Will the owner knows how to take care of his customers - even those customers who didn't know they were his customersThank you Will

Leap Payments has provided my business with the best service I have ever received from a credit card payment companyThey are very dedicated to helping us out even though we aren't the largest businessWe are very appreciative of Leap Payments and their support, we would highly recommend them to anyone

Never and I mean never use Leap Payments contractors, we are a contractor and got screwed over big time. Bogus chargeback dispute started by American Express and sent to Leap Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American Express. Amex started a bogus dispute making it look like our customer did it after our customer used his prepaid Amex cars to pay us for work we did. Amex tried to call the customer since it thinks everyone is a criminal so they could verify the charge of $772.50 he paid us with, but when they didn't reach him after calling what looks like once and they didn't even leave a voicemail and then they tried calling us but also didn't leave a voicemail, Amex's employee just opened a bogus dispute and put in reason as work not completed to customers satisfaction or not completed at all. Which is a completely made up lie by Amex. Our customer three way called us and Amex where Amex said what dispute we don't show anything and said they would as a precaution send an email up to their chargeback department telling them the customer called in and said pay that charge and nothing is in dispute and that he didn't dispute anything about that charge ever. Still Amex or Leap Payments pulled all the money out of our business Checking and over drew the acct forcing me to have to scrap money out of thin air to put our business acct back in the green. On top of that Amex slandered our business by making up the bogus dispute by putting reason as work not done or not completed to customers satisfaction. Our customer proved to us that he never even called them by the three way call we listened in on with him after he had called them once before earlier that morning. We are taking legal action against Leap Payments for refusing to even investigate the fraud by Amex we reported to them about this bogus dispute they opened and suing Amex for making up the fake dispute in the first place. Our relationship with our customer is damaged by these actions, our bank acct history and banking relationship with our bank has been damaged and we spent many hours on phone calls and emails and filing out the chargeback paperwork that Leap Payments demands be filled out to get our money back with in a week and a half during Thanksgiving week. Time that should have been spent enjoying the holiday with family that is visiting was instead spent scrambling to move money around to cover our over drawn acct at our bank and on the phone and on emails and getting the run around by Leap Payments and Amex. These companies pitch so much about consumer fraud and threaten you about the risk of being hacked and keeping customer card numbers or personal info, yet when you report fraud by one of their own they refuse to lift a finger, just shows you what you really mean to them as a merchant

Several months ago I needed to get credit card processing started up virtually overnight for my small business in the travel industry. I found Leap Payments through CardFellow and worked directly with Will [redacted], the owner, who was efficient in expediting the paperwork. While Will offered to turn on Visa/MC processing virtually immediately, he unfortunately hit a snag obtaining the Amex processing for my business. I told Will I needed both and could not go forward with Leap Payments at all without the Amex piece. I next contacted my local bank and they were able to get both up and running right away without the Amex snag, so I went with them, although the price was quite a bit higher than Leap had been offering.

Months later, I learned that Leap had actually inadvertently turned on my account for the Visa/MC piece, presumably through some automatic process kicked off by my expedited application, and had started debiting my bank account with a monthly fee. Given the myriad legitimate credit card processing fees issued by my local bank showing up on each bank statement, and the vague labeling of each debit, I assumed they were all processing fees from the local bank. Eventually I figured out some of these fees were Leap's fees for their service, even though I was not using it and didn't even know I had it. I called Will about it, and he was also surprised by this. To his credit he offered to refund to me all the accumulated Leap fees, close to $300. That is real class.

With most large service providers, you deal with customer service reps who are not empowered to do something like that. With Leap, Will the owner knows how to take care of his customers - even those customers who didn't know they were his customers. Thank you Will.