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In regards to this complaint, the customer bought the motorcycle to have it shipped to himHe wanted extra parts put on,and he spoke to our parts department about what he would likeSince he was not in the store, he and our parts department were looking at the same webpage while on the phone with each otherThe customer told our parts epartment the part he wanted and it was ordered and put onthe bikeThere was another part that he assumed would be included, but was a separate part num.ber and was not orderedHe was offered to purchase the additional part but he declined We tried tocommunicate to get evel"(thing the customer was wanting, but he was not wanting to purchase more parts, he was wanting us to throw more things in for free.The original parts were packaged together and shipped to the customer as soon as requested.As far as the shipping, our shipping company requires the keys to be shipped sep"rately from the bikeThey get shipped the same day as the bike is picked up unless.it is picked up too late in the afternoon, in which case they will go out the next morningThis happened to be over a holiday weekend when the mail did not run one day, therefore causing the one day delayThe bike was detailed before it left the shop, but in shipping,it is in an enclosed trailer and does accumulate some dust

To Whom it May Concern:We are responding to Case ID #***. In response to the customer complaint, the motorcycle purchased was never presented as being in 'mint' or 'immaculate condition'. It was presented as in 'very good condition' but, ultimately, a pre-owned vehicle, and by
definition, could have some imperfections due to having been ridden by a previous owner. Pictures were sent to the customer prior to purchasing and again, prior to delivery, as there was a replacement of the existing damaged hand-grips for brand-new hand gripsAll pictures sent were unalteredUpon purchase, the customer signed a "Sold As Is" document included in his paperwork, which addresses potential imperfections that may be present as well as responsibility of repairs - which, as noted in the document, is upon the purchaser, not the dealer.The number of keys were not discussed with the customerThis particular pre-owned vehicle only came with one, as that is what was received from the previous ownerHowever, we have offered to sell the customer a spare key at our cost as well as covering the shipping costsPrior to the bike being delivered, there were no imperfections on the dash that affected its visibility in any level of lightRegardless, we have also offered to sell the customer a new dash at our cost and also offered to cover the shipping of said itemRegarding the cleanliness of the vehicle, the bike was not cleaned before it left to be shipped, and we have apologized for our failure to do so, as this was our responsibilityThis is a courtesy we extend and not something we charge customers for.Should the customer wish to take us up on our offer of purchasing the spare key and dash replacement at the discounted price, we will be more than happy to process that transaction and cover the associated shipping costs.Best regards, *** C***ConsultantEurotek Oklahoma City*** Hudiburg Circle, Ste COklahoma City, OK 73108(Phone) ###-###-#### | (Text) ###-###-####

Complaint: ***
I am rejecting this response because:
I did sign an as is form....but that is for mechanical conditions...this was a cosmetic damage and the pictures u send me are not what I receivedAs far as the keys ....every item comes with keys...they specifically said will send me the keys...plural to my mail...the bike is filthy and what u promised u did not deliver..I will do everything to make make sure others dont have this experience...they are not doing me a favor by giving me something at cost when it should have been included
Sincerely,
*** ***

In regards to this complaint, the customer bought the motorcycle to have it shipped to him. He wanted extra parts put on,and he spoke to our parts department about what he would like. Since he was not in the store, he and our parts department were looking at the same webpage while on the phone with...

each other. The customer told our parts epartment the part he wanted and it was ordered and put onthe bike. There was another part that he assumed would be included, but was a separate part num.ber and was not
ordered. He was offered to purchase the
additional part but he declined.
We tried tocommunicate to get evel"(thing the customer was wanting, but he was not wanting to
purchase more parts, he was wanting us to throw more things in for free.The original parts were packaged together and shipped to the customer as soon as requested.As far as the shipping, our shipping company requires the keys to be shipped sep"rately from the bike. They get shipped the same day as the bike is picked up unless.it is picked up too late in the afternoon, in which case they will go out the next morning. This happened to be over a holiday weekend when the mail did not run one day,
therefore causing the one day delay. The bike was detailed before it left the shop, but in shipping,it is in an enclosed trailer and does accumulate some dust.