LEAPin Little Ones

LEAPin Little Ones never received a message regarding cancellation. We did receive a phone call the day before the rental, in which she cancelled due to the inability to obtain a permit through the park. Unfortunately, as previously stated, rentals must be cancelled three days (or more) prior the date of the rental, in effort to obtain a refund of deposit. This is clearly stated in our rental agreement- as this allows a window of time in which the bouncer and snow cone machine can be released in our system- to allow rental by another party.Failure to provide days notice, prohibits the units from being rented.Due to her cancellation: LEAPin Little Ones lost far more than $on 6/27/We apologize for the inconvenience, and share in her frustration.Sincerely,LEAPin Little Ones,

Attached you can find the copy of our Rental AgreementThe reason she stated is incorrectwe are not responsible for her permit - that is between her and the parkShe could not obtain one at the last minute and cancelledThis order was almost cancelled early on because we could not get a
returned phone call to secure her Rental Agreement and depositBoth items that were rented were unable to be re-rented due to her last minute cancellation as all reservation are done on-line through our website and is clearly stated in our rental agreementDue to her neglect it cost our company a great deal as we are small business and the Disney large slide/bounce combo is very popular
Let me know if I can help further
M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
So if I called to cancel my order and leave messages and get no response what does that mean? I don't understand how this is helping me 
Regards,
[redacted]