I am the billing manager at Leaps and BeyondMr [redacted] contacted me by telephone regarding an outstanding, past-due invoice he receivedHe was very upset from the onset of the conversationHe was upset because he said it was the first time he had seen an invoice from us and was angry about the "past-due" stampI explained to him that we had emailed the invoices to him through our accounting software and had received a "read" messageWhen I received no payment or communication, I mailed the invoices to himHe disputed ever receiving the invoices by mailI apologized and asked him what else I could help him withHe disputed the amountI attempted to go over the charges; however, he was very upset, called me names and said he was going to report me to the Revdex.com, the Attorney General, and his insurance The following day, I had a phone message from Mr [redacted] insurance, Group HealthI returned the call to Group Health and we went over the dates of service and the account representative with Group Health agreed with the charges I invoiced Mr [redacted] The representative thanked me and we ended the conversation This is not the first time that Mr [redacted] has been angry and abusive to staff at LEAPS and BeyondHe was so abusive to our scheduling manager that she refused to engage him in any further conversation In summary, LEAPS and Beyond performed services to the [redacted] family, billed correctly for them and invoiced Mr [redacted] for the patient responsibilityWe satisfied his insurance carrier that we invoiced Mr [redacted] correctly Respectfully, Tracy Q [redacted] Billing Manager
I am the billing manager at Leaps and BeyondMr [redacted] contacted me by telephone regarding an outstanding, past-due invoice he receivedHe was very upset from the onset of the conversationHe was upset because he said it was the first time he had seen an invoice from us and was angry about the "past-due" stampI explained to him that we had emailed the invoices to him through our accounting software and had received a "read" messageWhen I received no payment or communication, I mailed the invoices to himHe disputed ever receiving the invoices by mailI apologized and asked him what else I could help him withHe disputed the amountI attempted to go over the charges; however, he was very upset, called me names and said he was going to report me to the Revdex.com, the Attorney General, and his insurance The following day, I had a phone message from Mr [redacted] insurance, Group HealthI returned the call to Group Health and we went over the dates of service and the account representative with Group Health agreed with the charges I invoiced Mr [redacted] The representative thanked me and we ended the conversation This is not the first time that Mr [redacted] has been angry and abusive to staff at LEAPS and BeyondHe was so abusive to our scheduling manager that she refused to engage him in any further conversation In summary, LEAPS and Beyond performed services to the [redacted] family, billed correctly for them and invoiced Mr [redacted] for the patient responsibilityWe satisfied his insurance carrier that we invoiced Mr [redacted] correctly Respectfully, Tracy Q [redacted] Billing Manager