Lear Media Solutions

[redacted] , Per our conversation please see attached [redacted] ***' signed contract stipulating refund amounts, recon report outlining delivered (and billable) calls with balance remaining (in this case a balance of @ $per transfer) which was refunded to him in full according to his signed and dated contract within the specified time frameHIs initial request for refund was made on 8/4/and his refund was postmarked 9/3/He deposited the provided check #1417, which listed "paid in full" in the details line, denoting his acceptance of said amount as the total due for refundPlease note that Mr***' campaign had no time qualifier, and as such a call for any length of time would be considered billableMany if not all calls also provide data, which clients use for follow up with potential borrowersMr [redacted] would have been able to follow up using these data posts for any borrowers that reached his voicemail, dropped out of the call or for any type of follshould he desire to do so We are a stabusiness with a spotless record and a transparent process that includes full call recording and regular reportingWe employed this high-quality process in crafting and providing the best possible campaign for Mr [redacted] despite his request for calls during limited hours, which we warned him in advance would impact his volumeWe further reminded him that we make no volume guarantees, as stated clearly in his contractStill, given his lower volume we were obliging of his refund request and in addition even waived his non-refundable cancellation feeWe are sorry that Mr [redacted] was not pleased with his campaign though the vast majority of our clients are very pleased with their results, with very high returns on investment for those that know how to optimize the calls they receive.Any complaint you have received by Mr [redacted] is both dubious and spurious, without any merit based on factWe request your arbitration in our favor as we have done right by Mr [redacted] and the facts plainly uphold that to be true.Please contact me directly by email or phone should you have additional questions.Thank you, [redacted] *** Director of Operations

My company purchased leads/live transfers from Lear Media SolutionsWe received a notice from an attny on behalf of one of the customers that Lear Media contactedThe attorney demanded money based on his client being on the DNC listI had conversations with *** ***, the owner of Lear Media about paying $towards the settlementHe agreed to pay the money back to my company when he returned from vacationMy company paid the full amount for the settlement to the attorney and *** has refused to reimburse my company the $he promised

***,
Per our
conversation please see attached *** ***' signed contract stipulating refund amounts, recon report outlining delivered (and billable) calls with balance remaining (in this case a balance of @ $per transfer) which was refunded to him in full according to his signed and dated contract within the specified time frameHIs initial request for refund was made on 8/4/and his refund was postmarked 9/3/He deposited the provided check #1417, which listed "paid in full" in the details line, denoting his acceptance of said amount as the total due for refundPlease note that Mr***' campaign had no time qualifier, and as such a call for any length of time would be considered billableMany if not all calls also provide data, which clients use for follow up with potential borrowersMr*** would have been able to follow up using these data posts for any borrowers that reached his voicemail, dropped out of the call or for any type of follshould he desire to do so
We are a stabusiness with a spotless record and a transparent process that includes full call recording and regular reportingWe employed this high-quality process in crafting and providing the best possible campaign for Mr*** despite his request for calls during limited hours, which we warned him in advance would impact his volumeWe further reminded him that we make no volume guarantees, as stated clearly in his contractStill, given his lower volume we were obliging of his refund request and in addition even waived his non-refundable cancellation feeWe are sorry that Mr*** was not pleased with his campaign though the vast majority of our clients are very pleased with their results, with very high returns on investment for those that know how to optimize the calls they receiveAny complaint you have received by Mr*** is both dubious and spurious, without any merit based on factWe request your arbitration in our favor as we have done right by Mr*** and the facts plainly uphold that to be truePlease contact me directly by email or phone should you have additional questionsThank you,
*** ** *** Director of Operations

[redacted], Per our conversation please see attached [redacted]' signed contract stipulating refund amounts, recon report outlining delivered (and billable) calls with balance remaining (in this case a balance of 61 @ $48.00 per transfer) which was refunded to him in full according to his...

signed and dated contract within the specified time frame. HIs initial request for refund was made on 8/4/15 and his refund was postmarked 9/3/15. He deposited the provided check #1417, which listed "paid in full" in the details line, denoting his acceptance of said amount as the total due for refund. Please note that Mr. [redacted]' campaign had no time qualifier, and as such a call for any length of time would be considered billable. Many if not all calls also provide data, which clients use for follow up with potential borrowers. Mr. [redacted] would have been able to follow up using these data posts for any borrowers that reached his voicemail, dropped out of the call or for any type of follow-up should he desire to do so.  We are a stand-up business with a spotless record and a transparent process that includes full call recording and regular reporting. We employed this high-quality process in crafting and providing the best possible campaign for Mr. [redacted] despite his request for calls during limited hours, which we warned him in advance would impact his volume. We further reminded him that we make no volume guarantees, as stated clearly in his contract. Still, given his lower volume we were obliging of his refund request and in addition even waived his non-refundable cancellation fee. We are sorry that Mr. [redacted] was not pleased with his campaign though the vast majority of our clients are very pleased with their results, with very high returns on investment for those that know how to optimize the calls they receive.Any complaint you have received by Mr. [redacted] is both dubious and spurious, without any merit based on fact. We request your arbitration in our favor as we have done right by Mr. [redacted] and the facts plainly uphold that to be true.Please contact me directly by email or phone should you have additional questions.Thank you,[redacted] Director of Operations

Review: I paid for lead generation services from Lear Media on April 29, 2015. I paid for 100 leads to be pre-screen by Lear's telemarketing staff and transferred via live phone call to my sales staff. We agreed on 100 calls or "leads" at $48/each with certain qualified criteria to be transferred to my staff M-F 8am-1pm at a rate of 25 calls per week. This is all verifiable by contract and email communication.

After 3 months we had only received 32 billable calls! I requested a refund of the remaining 68 undelivered calls ($48x68=$3,264.00) on August 4th 2015 due to non-performance. After no response for weeks and 2 follow up emails I finally received an email from [redacted] the owner. He said the remaining undelivered calls would be mailed within 30 days and on September 3rd we received a refund check of $2,928.00. Although I appreciate the refund for the 61 calls we were short 7 calls or $336.00 that were undelivered.

I brought the refund shortage up to [redacted] via email and he said we received raw calls and they did not have to be qualified. I replied that these 7 calls were identified on the last recon report to be transfers sent in error (wrong numbers, static, no one there, after hours calls) etc which we were not required to pay for. These wrong numbers were always cleared up on the weekly recon report that [redacted] of Lear Media sent over to us. The final recon report submitted identified these 7 calls and that a total of 68 calls remained to be delivered. I even downloaded the 7 calls to prove they were transfer errors not actually leads but Lear has ceases communication with me.Desired Settlement: Refund the 7 undelivered transfers of $336.00 as per agreement and contract.

Business

Response:

[redacted],