Learning Resources Network, Inc.

A colleague and I, in good faith, paid for various training from the Learning Resource Network, but after quickly discovering the LERN training products and services were substandard and not helpful, I asked for a refund. Initially, they agreed in writing that they would grant a full refund. Shortly after my thanking them for their offer, they decided to not fulfill their written agreement to a refund. Despite further appeal to honor their previous offer and our understanding to that effect, they still refuse to honor their promise. Their subsequent counter-offer was to instead offer credit for other of their products, the quality of which is the foundational reason for the refund request in the first place. So, if they have their way, they will make off with $1,890.00 of university money despite violating their agreement about offering a refund.To clarify, the quality if their program may be argued. But, the fact is that they promised a full refund and then defaulted on that promise.