Leary's Insurance Inc

I spoke to *** from the Japanese Children's Society, I apologized to her for any issues she had with our serviceI explained to *** that we had no idea that there were issues or I would have followed up immediatelyMoving forward *** now has my cell phone number and will call me directly
if there are any issues in the future, I will credit the entire amount of the trip as a one time courtesy

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*** *** *** Dear Complaint Analyst: I am responding in reference to our complaint against Selby Transportation CorpThe complaint ID # is: *** Today my administrator contacted Selby Transportation Corpmanager, Mark N***, to follow up on the list of adjustments for quality service that I had prepared and sent to himThis was a written agreement which included the detailed list of the adjustments that we had required for the future quality serviceWe recommended Mark to sign and send the agreement back to usMark chose not to sign the agreement and instead suggested to create a contract, which is an agreement between Friends Academy and Selby Transportation Corpfor future tripsHe is going to create the agreement and send it to us for review sometime next week The decision for continuing our business with Selby Transportation Corpis contingent upon receiving the quality service that we had asked for At this point, I have decided to close the case and hope that the bus company considers higher measures for a quality service Sincerely, Shigeru K*** Director of Friends Academy School Phone: ###-###-####