I spoke to [redacted] from the Japanese Children's Society, I apologized to her for any issues she had with our serviceI explained to [redacted] that we had no idea that there were issues or I would have followed up immediatelyMoving forward [redacted] now has my cell phone number and will call me directly if there are any issues in the future, I will credit the entire amount of the trip as a one time courtesy
I spoke to [redacted] from the Japanese Children's Society, I apologized to her for any issues she had with our serviceI explained to [redacted] that we had no idea that there were issues or I would have followed up immediatelyMoving forward [redacted] now has my cell phone number and will call me directly if there are any issues in the future, I will credit the entire amount of the trip as a one time courtesy