This customer called and ordered propane on 1/5/and stated that their tank was emptyArrick's Propane encourages all customers to order a refill when their tank gets down to 30% full to allow sufficient time for us to make a delivery before they run out even in difficult weather conditionsWe work to hard to make deliveries to customers that are out or low as soon as possible after they order, but do not guarantee a delivery will be made that same day without charging an additional Same Day Delivery FeeThe customer was not charged and additional Same Day Delivery Fee, however the driver did make the delivery to this customer the evening of 1/6/This was the same day the customer called to check on the status of the delivery and the day after the order had been placed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***---Thank you so much for receiving my complaint I would like to go ahead and close out the complaint I have informed this particular propane company to disconnect service I will be going with another companyTherefore, I would consider this issue as resolved.Regards and much thanks,*** ***
This customer called and ordered propane on 1/5/18 and stated that their tank was empty. Arrick's Propane encourages all customers to order a refill when their tank gets down to 30% full to allow sufficient time for us to make a delivery before they run out even in difficult weather conditions. We...
work to hard to make deliveries to customers that are out or low as soon as possible after they order, but do not guarantee a delivery will be made that same day without charging an additional Same Day Delivery Fee. The customer was not charged and additional Same Day Delivery Fee, however the driver did make the delivery to this customer the evening of 1/6/18. This was the same day the customer called to check on the status of the delivery and the day after the order had been placed.
This customer called and ordered propane on 1/5/and stated that their tank was emptyArrick's Propane encourages all customers to order a refill when their tank gets down to 30% full to allow sufficient time for us to make a delivery before they run out even in difficult weather conditionsWe work to hard to make deliveries to customers that are out or low as soon as possible after they order, but do not guarantee a delivery will be made that same day without charging an additional Same Day Delivery FeeThe customer was not charged and additional Same Day Delivery Fee, however the driver did make the delivery to this customer the evening of 1/6/This was the same day the customer called to check on the status of the delivery and the day after the order had been placed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***---Thank you so much for receiving my complaint I would like to go ahead and close out the complaint I have informed this particular propane company to disconnect service I will be going with another companyTherefore, I would consider this issue as resolved.Regards and much thanks,*** ***
This customer called and ordered propane on 1/5/18 and stated that their tank was empty. Arrick's Propane encourages all customers to order a refill when their tank gets down to 30% full to allow sufficient time for us to make a delivery before they run out even in difficult weather conditions. We...
work to hard to make deliveries to customers that are out or low as soon as possible after they order, but do not guarantee a delivery will be made that same day without charging an additional Same Day Delivery Fee. The customer was not charged and additional Same Day Delivery Fee, however the driver did make the delivery to this customer the evening of 1/6/18. This was the same day the customer called to check on the status of the delivery and the day after the order had been placed.