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Leather Shoppe

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Leather Shoppe Reviews (1)

Hi,
I have been shopping for a couch to replace my 13 year old piece of junk. I am a [redacted] with a husband in the International Business (My degree is in Finance). I may live in Memorial even after surviving the economic crash in CA, but this guy treated my like I was trash and wasting his time.
I was shopping around at other Shops in the area and made that known to the owner what I liked (Moore & Giles Leather). I found online at Leather Shoppes a couch, but the price wasn't listed and I wanted to see the couch in person. They didn't have the couch and I didn't want to pay what they were asking.
I went home did more research and found another brand and this time found a price I could live with - price was listed.
I was excited to get rid of my piece of junk that had survived 5 moves. The owner greeted me. I told him what I was looking for to see if he had it in the shop. He showed me other options of the same brand. After sitting in each one (3), I asked if he could explain the differences in the grades of leather. I asked what family friendly leather meant. My last couch I was ignorant of the types of leather (fresh out of college). I wanted to be an educated buyer. He left me with a pile of leather samples to look at. His assistant asked if she could help me. I asked if I could check out the sample book. She said no. I started taking pictures of the different colored samples. The Manger/Owner in charge confronted me.
He seemed very upset and thought it was really odd to take pictures. I showed him the pictures I took of the color samples and the floor/room that I was trying to put the couch on. He was very upset. I offered to leave if I was making him feel uncomfortable. Unbelievable - worst customer service I have EVER EVER experienced.
If you are an educated person intelligent enough to ask questions, and like to really think about/know what your buying don't waste your time at Leather Shoppes.
I have never been kicked out of a shop in my life.
It made me wonder if there was something else going on in that shop.

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Address: Kailua, Hawaii, United States, 96734-1854


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