Leatherman Corp.

We never did any business with *** ***. We get hundreds of inquirores each year that never do business with usAfter thinking about it they called to schedule for us us to come out in personSo far, so goodBefore hanging up, I asked him if we quoted him a price based on the
photos that he sent over a month ago. He said the quote was $for both chairsI then told him that it was $1, not $He got very up setWe are glad to know what kind of business you run before you came outHe went on and on trying to get me to come out for $after he accuses us of of being unethical. My response was, you feel I should come out even after you question our motive? Whether the mistake was on my end or yours it was a simple honest mistake. You do not want to hire us and we do not want to work for youWe are not required to work for persons who have a hearing problem and expect the world to go by what he thought he heard To whom it may concern, thanks, ***

Revdex.com:
I have reviewed the response made by the business in reference to my concernI now have an email I can use to communicate with this businessMy hope now is that this will be resolved.Thank you

Company states: We do not have any messages that requested a call back. We even tried to locate the consumer with the limited information given in this complaint. Please contact me via e-mail at [redacted]. My office number is ###-###-####. Please leave a name and number so we...

may contact you as requested. I recommend leaving an e-mail since I am only in the office twice a week.

In response to this complaint, I have accessed our call/message information and have found the following:This lady did in fact, call and leave a message at the END of the workday after the provider had already left the office.  The VERY next day (day 2), this message was reviewed by the...

provider and answered in the morning and our office tried calling the patient but could only leave her a voice mail.  On day 3, our office AGAIN attempted to reach the patient and could only leave her a voice message.  At this point, a notice was mailed to the patient and she finally responded several days later.  I cannot say if it was the multiple voice messages we left or the actual letter we sent that prompted this lady to respond back to us. She states in her complaint that she received a voice mail 4 days later but this is untrue or perhaps, this is when she actually checked her messages.We make every effort to answer messages in a timely manner. It is of course beyond our control when a patient does not call us back or fails to check their voice mail regularly.  I understand this patient's frustration but our office did in fact make every effort to call her back and each of these attempts are well documented.  This office is not careless with our patient's health concerns, and we certainly did not ignore this patient as shown by the many times we tried to contact her.As far as her complaint of being mistreated by "bad attitudes", I can only apologize for ANY bad attitudes she may have encountered and to say that I have personally spoken with the staff and reminded them to keep a pleasant and kind attitude for all customers, even the ones during the day that scream and yell because they have to wait to be seen or because they think that's the appropriate way to get attention. If this lady continues to return to be seen, she may always leave a handwritten note/complaint/suggestion,  made out to my attention and I will respond to her directly and not through an open forum.  [redacted], Practice Manager

Complaint: [redacted]
I am rejecting this response because: The response was not only incorrect but it was rather derogatory in that it accused me of having a hearing problem.  The facts simply are that I originally spoke with this man's son who gave me a quote of $350 for only one chair and it was based upon two photos that he requested and that I sent him.  Thinking that it would be appropriate for an actual inspection so that it could be confirmed that the work could be done in the home rather than in their shop is the reason for the call asking if it were possible to come and look at the chair.  A date was agreed upon to have the inspection.  Later I received the call back from [redacted] who had set up the appointment and it was at that time he told me the cost would be $1350.Perhaps he based his decision on his misunderstanding that we wanted two chairs worked on.  If this were the case then it is clear that he did not have full knowledge of the request.  This miscommunication would have had to have been between himself and his son as his son was the one I had originally spoken with and who had quoted the $350 price.  Either his son was not qualified to quote the work or this was an intent to jack up the price.  In either case it brings into question the way this company does business.  It would appear more logical if there was more work than originally quoted if it had been noted at the time of an inspection and not just the result of a phone call.  At the time of the price change nothing had changed and had to have been based upon the same photos originally sent. 
Sincerely,
[redacted]