Revdex.com:
This letter is to inform you that Texas Auto has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/28/and assigned ID ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]Below is the final message that I left through Revdex.com You asked me to close the case and you would then forward the payment - so I closed the complaint In return, I asked you to forward the amount of $and also gave you the address This last conversation was on 02/15/which is plenty of time for you to have mailed the payment Therefore, I am This message originally read on 2/15/2017[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** I will accept the response am request the refund of $be mailed to me at *** *** *** ** *** ** *** immediately If I do not receive the refund of $within days, I will re-open the case Thank you for understanding
Regards,
Hello,
Let me first apologize for the inconvenience. I will gladly refund your deposit. Please confirm the name on the card and the last four digits of the card number and card type, I believe that is all I need to process the refund. Obviously, once processed, it may take
a couple days to appear on your statement but we will handle the refund asap. All I ask is you please close this case as resolved once the money is returned to your account. Thank you
Hello,Let me first apologize for the inconvenience I have called our credit vendor *** to find out exactly what happened Obviously Texas Auto pulled your credit *** *** is the legal entity that owns Texas Auto and nobody can tell me where this inquiry came from
If you dont mind, please provide me with a little more information so we can figure this out Which inquiries were under which name or were they the same for both? Are you sure its a separate inquiry? I have no reason to doubt you, but in years I have never heard of this At a minimum, I have attached a form you need to complete so we can get that inquiry removed ASAP If that inquiry is under both of your names, please complete it for each person Please complete it and fax it to 713-881-and we will process it for you *** also told me they can complete an investigation once they receive the completed forms from us I understand we saved you a lot of money by getting you a lower rate than you were pre-approved with though another bank To do that, we have to submit your application to the lender we feel will be most competitive based on your credit and the bank makes an inquiry This is standard practice and Texas Auto truly only ran your credit once Also, because you took out a loan, these inquiries should not negatively effect you whatsoever Whether you are purchasing a home, car, or whatever, its typical for them to submit your deal to several lenders to get you the best deal possible, I believe we accomplished that Please complete the form and send it back to us so we can remove the *** *** inquiry ASAP Also, if you have any more info that relates to that inquiry, please let me know so I can do more research and make sure this does not happen again Again, we apologize for the inconvenience but we feel like we did the best job possible for you and got you a great financing deal in the process which saved you a lot of money and this should not effect your score in the long run Please let us know if we can be of any more help Thank you and have a great day
Mr and Mrs ***I submitted the request to *** soon after I received your two forms Please see the response from *** below Unfortunately they would not accept the Revdex.com complaint as your written request to remove the inquiries You will each need to write a letter and send it to us through the Revdex.com so I can forward it to them with the entire package Please see a copy of their email below; I apologize for the inconvenience. *** ***3:PM (minutes ago)to meHello, I have received your documents however each consumer will also need to provide a letter requesting this information be removed & a detailed explanation of what took place at the dealershipThese are requirements from the bureaus and they will not accept an inquiry dispute without those letters. Please have the consumer’s each write a letter and once you receive them please resubmit all the documents. Thank you,*** ***Customer Service Representative*** *** ***
Hello, Let me first apologize for the inconvenience Obviously we will refund you the $44, no issue there Can you please provide me with a little more details? Are we all square other than the $and a *** to *** to clear up our mistake?
We have reached out a couple times to resolve their concern Please ask the consumer to reply to our emails Thank you
Revdex.com:
This letter is to inform you that Texas Auto has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/28/and assigned ID ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]Below is the final message that I left through Revdex.com You asked me to close the case and you would then forward the payment - so I closed the complaint In return, I asked you to forward the amount of $and also gave you the address This last conversation was on 02/15/which is plenty of time for you to have mailed the payment Therefore, I am This message originally read on 2/15/2017[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** I will accept the response am request the refund of $be mailed to me at *** *** *** ** *** ** *** immediately If I do not receive the refund of $within days, I will re-open the case Thank you for understanding
Regards,
Hello,
Let me first apologize for the inconvenience. I will gladly refund your deposit. Please confirm the name on the card and the last four digits of the card number and card type, I believe that is all I need to process the refund. Obviously, once processed, it may take
a couple days to appear on your statement but we will handle the refund asap. All I ask is you please close this case as resolved once the money is returned to your account. Thank you
Hello,Let me first apologize for the inconvenience I have called our credit vendor *** to find out exactly what happened Obviously Texas Auto pulled your credit *** *** is the legal entity that owns Texas Auto and nobody can tell me where this inquiry came from
If you dont mind, please provide me with a little more information so we can figure this out Which inquiries were under which name or were they the same for both? Are you sure its a separate inquiry? I have no reason to doubt you, but in years I have never heard of this At a minimum, I have attached a form you need to complete so we can get that inquiry removed ASAP If that inquiry is under both of your names, please complete it for each person Please complete it and fax it to 713-881-and we will process it for you *** also told me they can complete an investigation once they receive the completed forms from us I understand we saved you a lot of money by getting you a lower rate than you were pre-approved with though another bank To do that, we have to submit your application to the lender we feel will be most competitive based on your credit and the bank makes an inquiry This is standard practice and Texas Auto truly only ran your credit once Also, because you took out a loan, these inquiries should not negatively effect you whatsoever Whether you are purchasing a home, car, or whatever, its typical for them to submit your deal to several lenders to get you the best deal possible, I believe we accomplished that Please complete the form and send it back to us so we can remove the *** *** inquiry ASAP Also, if you have any more info that relates to that inquiry, please let me know so I can do more research and make sure this does not happen again Again, we apologize for the inconvenience but we feel like we did the best job possible for you and got you a great financing deal in the process which saved you a lot of money and this should not effect your score in the long run Please let us know if we can be of any more help Thank you and have a great day
Mr and Mrs ***I submitted the request to *** soon after I received your two forms Please see the response from *** below Unfortunately they would not accept the Revdex.com complaint as your written request to remove the inquiries You will each need to write a letter and send it to us through the Revdex.com so I can forward it to them with the entire package Please see a copy of their email below; I apologize for the inconvenience. *** ***3:PM (minutes ago)to meHello, I have received your documents however each consumer will also need to provide a letter requesting this information be removed & a detailed explanation of what took place at the dealershipThese are requirements from the bureaus and they will not accept an inquiry dispute without those letters. Please have the consumer’s each write a letter and once you receive them please resubmit all the documents. Thank you,*** ***Customer Service Representative*** *** ***
Hello, Let me first apologize for the inconvenience Obviously we will refund you the $44, no issue there Can you please provide me with a little more details? Are we all square other than the $and a *** to *** to clear up our mistake?