In regards to complaint [redacted] the follow outcome occurred when I spoke to Mr [redacted] this afternoonLebanon Farms Disposal, Incis going to credit Mr [redacted] for one month of service In the future if there is any issues with getting back his lane, due to the weather or circumstances beyond our control, Mr [redacted] will place his items out along [redacted] Road for our crews to pick up This outcome was agreed upon by both our company and Mr [redacted] Please let me know if you need any further informationJoshua B***Lebanon Farms Disposal, Inc.###-###-####
This email is in regards to Mr [redacted] ’s complaint filed against our company ( [redacted] ) I left Mr [redacted] a voicemail today (04/16) to get this issue resolved for him I had also left him a voicemail previous to this complaint and never heard back from the gentlemanAs reference, our company sends a separate, smaller, truck to pickup Mr [redacted] ’s address since we need to go back his private lane for pickupThe truck that picks up the other eight residences on his street it too large to go back his lane and all of those homes set their items along [redacted] Road This additional service is done at no additional cost to Mr [redacted] If Mr [redacted] would be willing to place his trash and recycling out alone [redacted] Road, I believe this would help to resolve the issue I do agree that there were times that we were unable to get back Mr [redacted] ’s lane this past winter due to all of the snow we received Most often it was not until Monday that we were able to get back his lane, with a smaller truck, to pickup his trash I will work with Mr [redacted] directly and get this issue resolved I have left him my office phone number and my personal cell phone number so that he can reach me at any time Please keep me updated with any further correspondence you receiveThank youJoshua B***Lebanon Farms Disposal, Inc.###-###-####
In regards to complaint [redacted] the follow outcome occurred when I spoke to Mr [redacted] this afternoonLebanon Farms Disposal, Incis going to credit Mr [redacted] for one month of service In the future if there is any issues with getting back his lane, due to the weather or circumstances beyond our control, Mr [redacted] will place his items out along [redacted] Road for our crews to pick up This outcome was agreed upon by both our company and Mr [redacted] Please let me know if you need any further informationJoshua B***Lebanon Farms Disposal, Inc.###-###-####
This email is in regards to Mr [redacted] ’s complaint filed against our company ( [redacted] ) I left Mr [redacted] a voicemail today (04/16) to get this issue resolved for him I had also left him a voicemail previous to this complaint and never heard back from the gentlemanAs reference, our company sends a separate, smaller, truck to pickup Mr [redacted] ’s address since we need to go back his private lane for pickupThe truck that picks up the other eight residences on his street it too large to go back his lane and all of those homes set their items along [redacted] Road This additional service is done at no additional cost to Mr [redacted] If Mr [redacted] would be willing to place his trash and recycling out alone [redacted] Road, I believe this would help to resolve the issue I do agree that there were times that we were unable to get back Mr [redacted] ’s lane this past winter due to all of the snow we received Most often it was not until Monday that we were able to get back his lane, with a smaller truck, to pickup his trash I will work with Mr [redacted] directly and get this issue resolved I have left him my office phone number and my personal cell phone number so that he can reach me at any time Please keep me updated with any further correspondence you receiveThank youJoshua B***Lebanon Farms Disposal, Inc.###-###-####