Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I previously filed a complaint against this business (complaint #[redacted]) for a refund on a remote start. I said this complaint was resolved only because they said they would refund my money. That was December 2nd that I was told that "the check was in the mail". It is now December 27th and I still have not received confirmation that the check is on the way. I have called and told them that if I didn't receive the check by the 26th I would be reopening my complaint and I still have not received it.
Regards,
[redacted]
We hand delivered the check to her home after the 26th and before year end. We apparently mailed check twice with incomplete address/nondeliverable. [redacted]Owner/General ManagerLebanon Ford
Initial Business Response /* (1000, 6, 2016/08/30) */
Contact Name and Title: Steven W[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@CCAir.com
Our first plumber went to Mr. [redacted]'s home looked at the spot on the ceiling and thought that the issue may be a roof situation. We could not...
find any obvious sources of leaks and where the leak was eventually found was not accessible. We charged $20. The second technician went to his home after Mr. [redacted] had and told him that we could not locate any leaks unless we opened up the ceiling. Mr. [redacted] decided to pass at that point in time - $0. The third visit, our first technician arrived and either the ceiling was opened or we opened it and we repaired the leak - $0. We understand if we would have cut open the ceiling at the first visit, maybe the leak wouldn't have spread so far and not ruined as much of the ceiling. However, in an effort to do right by him, we did not open the ceiling and tried to spare him an unneeded expense. Understanding his situation, we charged him a grand total of $20. If Mr. [redacted] uses a company that charges $1840, that is his choice. We are not sure what was done for this amount, nor do we claim responsibility for his pipe developing a leak and running on his ceiling. His homeowners insurance may be his best bet for reimbursement. Thank you...
Initial Consumer Rebuttal /* (3000, 8, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the Company's response to our complaint. We are seeking partial reimbursement from Central Carolina directly due to their negligence in diagnosing the water leak in a timely manner. On day 1 of the leak, July 9, 2016, the first licensed plumber used a tool to detect hot/cold water pipes behind sheetrock that is not otherwise accessible. After examination, this licensed plumber determined there was no plumbing above the garage ceiling (despite the fact that this area of the ceiling is exactly where the leaking pipe was later found). On day 4 of the leak, July 13, 2016, the second visit, a second licensed plumber told me that, if after 15 minutes of observation, the water meter dial by the street did not move at all, which it did not after marking with a pen, it must not be a water leak. The licensed plumber told me that the water meter dial would move slightly after 15 minutes, even as the result of a drip leak. Therefore, my decision to pass on opening up the ceiling during the second visit was based on the combination of these two licensed plumbers' professional opinions suggesting this was not a water leak. The reason I used a company that charges $1840 is solely due to that fact that I prefer a reputable company to properly repair the damage the pipe caused after 6 days of continuous leaking. This company removed the damaged sheetrock, removed all moisture to prevent potential mold issues, replaced the sheetrock and repainted the ceiling. This is not a cheap repair if done correctly. I have obtained a letter detailing the work that was completed for this amount. I will be happy to include this letter to the official response, if necessary.
Final Business Response /* (4000, 17, 2016/09/20) */
We understand Mr. [redacted]'s concern, however; we will not be paying for his ceiling leaking due to a pipe in his home that leaked. Our solution was to fix the issue, we are not responsible for the damage it caused and again, tried to do the right thing in saving his ceiling. Either way, his ceiling would have had to be repaired. Thank you - Steven W[redacted]
Final Consumer Response /* (4200, 19, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took three separate visits over the course of 6 days before the issue was fixed. Three separate visits to fix the issue is not a solution. If Central Carolina would have fixed the issue on the first visit, the ceiling repair would have been significantly less costly.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Re: [redacted] Dear [redacted] With regards to Ms. [redacted] concern, we have contacted the consumer and have agreed to send her a refund of $213.49. We had an incorrect 'as installed' price listed (has since been corrected) and then mishandled in house the customer's concern...
when Ms. [redacted] brought it to our attention. Sincerely, [redacted] Owner/General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I previously filed a complaint against this business (complaint #[redacted]) for a refund on a remote start. I said this complaint was resolved only because they said they would refund my money. That was December 2nd that I was told that "the check was in the mail". It is now December 27th and I still have not received confirmation that the check is on the way. I have called and told them that if I didn't receive the check by the 26th I would be reopening my complaint and I still have not received it.
Regards,
[redacted]
We hand delivered the check to her home after the 26th and before year end. We apparently mailed check twice with incomplete address/nondeliverable. [redacted]Owner/General ManagerLebanon Ford
Initial Business Response /* (1000, 6, 2016/08/30) */
Contact Name and Title: Steven W[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@CCAir.com
Our first plumber went to Mr. [redacted]'s home looked at the spot on the ceiling and thought that the issue may be a roof situation. We could not...
find any obvious sources of leaks and where the leak was eventually found was not accessible. We charged $20. The second technician went to his home after Mr. [redacted] had and told him that we could not locate any leaks unless we opened up the ceiling. Mr. [redacted] decided to pass at that point in time - $0. The third visit, our first technician arrived and either the ceiling was opened or we opened it and we repaired the leak - $0. We understand if we would have cut open the ceiling at the first visit, maybe the leak wouldn't have spread so far and not ruined as much of the ceiling. However, in an effort to do right by him, we did not open the ceiling and tried to spare him an unneeded expense. Understanding his situation, we charged him a grand total of $20. If Mr. [redacted] uses a company that charges $1840, that is his choice. We are not sure what was done for this amount, nor do we claim responsibility for his pipe developing a leak and running on his ceiling. His homeowners insurance may be his best bet for reimbursement. Thank you...
Initial Consumer Rebuttal /* (3000, 8, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the Company's response to our complaint. We are seeking partial reimbursement from Central Carolina directly due to their negligence in diagnosing the water leak in a timely manner. On day 1 of the leak, July 9, 2016, the first licensed plumber used a tool to detect hot/cold water pipes behind sheetrock that is not otherwise accessible. After examination, this licensed plumber determined there was no plumbing above the garage ceiling (despite the fact that this area of the ceiling is exactly where the leaking pipe was later found). On day 4 of the leak, July 13, 2016, the second visit, a second licensed plumber told me that, if after 15 minutes of observation, the water meter dial by the street did not move at all, which it did not after marking with a pen, it must not be a water leak. The licensed plumber told me that the water meter dial would move slightly after 15 minutes, even as the result of a drip leak. Therefore, my decision to pass on opening up the ceiling during the second visit was based on the combination of these two licensed plumbers' professional opinions suggesting this was not a water leak. The reason I used a company that charges $1840 is solely due to that fact that I prefer a reputable company to properly repair the damage the pipe caused after 6 days of continuous leaking. This company removed the damaged sheetrock, removed all moisture to prevent potential mold issues, replaced the sheetrock and repainted the ceiling. This is not a cheap repair if done correctly. I have obtained a letter detailing the work that was completed for this amount. I will be happy to include this letter to the official response, if necessary.
Final Business Response /* (4000, 17, 2016/09/20) */
We understand Mr. [redacted]'s concern, however; we will not be paying for his ceiling leaking due to a pipe in his home that leaked. Our solution was to fix the issue, we are not responsible for the damage it caused and again, tried to do the right thing in saving his ceiling. Either way, his ceiling would have had to be repaired. Thank you - Steven W[redacted]
Final Consumer Response /* (4200, 19, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took three separate visits over the course of 6 days before the issue was fixed. Three separate visits to fix the issue is not a solution. If Central Carolina would have fixed the issue on the first visit, the ceiling repair would have been significantly less costly.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Re: [redacted] Dear [redacted] With regards to Ms. [redacted] concern, we have contacted the consumer and have agreed to send her a refund of $213.49. We had an incorrect 'as installed' price listed (has since been corrected) and then mishandled in house the customer's concern...
when Ms. [redacted] brought it to our attention. Sincerely, [redacted] Owner/General Manager