We received complaint letter from customer todayThe case # is [redacted] We have contacted with the customer by email and phone callWe did apologize to the customer about these issues and issued full refund to himThe customer replied that he was satisfied with this resultWe will pay attention on customer service work to make sure it will not happen in the futurePlease do research and close this case [redacted] for us.Thank you very much for your support.SincerelyHealthmate International LLC
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear ***,I hope you are doing well todayI am contacting you because we received another letter from the Revdex.com of Greater Kansas City regarding the same customer (ID ***)We contacted the customer immediately after we receive the first letter dated April 6th We provided the customer
with a paid postage to send the device back to get a full refundOnce we received the device, we mailed a check on the 19th to the customer for $and informed the customer to follow up with their caseKindly find the attached file to view the check and the letterSince we received a second a letter, we would like to follow up with you regarding this case and see what else we can do to get it resolvedI look forward to hear from you. Sincerely,Customer Service DepartmentHealthmate International, LLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted], We received a complaint letter from Revdex.com today. The case # is [redacted]. Customer’s information is as followed: [redacted]Cape Coral, FL 33909 We called and talked with the customer on the phone today about this case. We explained on the phone...
that we would like to authorize refund if the item is in new condition. However the customer need to send back the item first and provide tracking ID because the item is very expensive. We already promised the customer that the check will be mailed to her after we receive the return item. The customer just shipped out item this afternoon and provided tracking information. We will waiting for the package and mail check to her after we receive it. Please do research on this case and close it as soon as possible. Please let us know if you need more information about this case. Thank you and best regards. [redacted]Customer Service DepartmmentHealthmate International LLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance in helping to resolve this issue.
Regards,
[redacted]
We received complaint letter from customer todayThe case # is [redacted] We have contacted with the customer by email and phone callWe did apologize to the customer about these issues and issued full refund to himThe customer replied that he was satisfied with this resultWe will pay attention on customer service work to make sure it will not happen in the futurePlease do research and close this case [redacted] for us.Thank you very much for your support.SincerelyHealthmate International LLC
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear ***,I hope you are doing well todayI am contacting you because we received another letter from the Revdex.com of Greater Kansas City regarding the same customer (ID ***)We contacted the customer immediately after we receive the first letter dated April 6th We provided the customer
with a paid postage to send the device back to get a full refundOnce we received the device, we mailed a check on the 19th to the customer for $and informed the customer to follow up with their caseKindly find the attached file to view the check and the letterSince we received a second a letter, we would like to follow up with you regarding this case and see what else we can do to get it resolvedI look forward to hear from you. Sincerely,Customer Service DepartmentHealthmate International, LLC
We will contact this customer *** *** *** to solve this issue as soon as possible. Thank you very much. Sincerely, ***HealthmateForever
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted], We received a complaint letter from Revdex.com today. The case # is [redacted]. Customer’s information is as followed: [redacted]Cape Coral, FL 33909 We called and talked with the customer on the phone today about this case. We explained on the phone...
that we would like to authorize refund if the item is in new condition. However the customer need to send back the item first and provide tracking ID because the item is very expensive. We already promised the customer that the check will be mailed to her after we receive the return item. The customer just shipped out item this afternoon and provided tracking information. We will waiting for the package and mail check to her after we receive it. Please do research on this case and close it as soon as possible. Please let us know if you need more information about this case. Thank you and best regards. [redacted]Customer Service DepartmmentHealthmate International LLC
We received complaint letter from customer today. The case # is [reda...⇄
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance in helping to resolve this issue.
Regards,
[redacted]