LeBlanc Family Insurance

Initial Business Response / [redacted] (1000, 14, 2015/08/25) */ Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never sent me any bills! They only called once and I talked to a young man and I explained to him that there had to have been an error and they were paid in full at closingI told him to have [redacted] call meThey guy apologized and that was the last time I heard ANYTHING from them until I called in May and now there is this story about referencing a wrong amount at closing, etcI also spoke with [redacted] in June, finally, because he would not respond to multiple messages left for himHe said he was "having the girls work on it" and that he would call me back by the end of business that dayHe never called and when I called to ask what they had worked out, nobody had any idea what he meant by he was "having them work on it"The buck was just being passed because they dropped the ball! Final Consumer Response / [redacted] (4200, 26, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was never anything mailed to meIt was a young man that contacted me and I told him everything was paid at closing for the yearI told him to talk to [redacted] and he apologized for the inconvenience and NEVER called again and I NEVER received another call from that officeWhen I called in May to make the claim, it took several days for me to get an answer from them and it did not make any senseThey said it had been canceled, then said they mailed a refund check but it must have gotten lost, then they said it got sent to the mortgage company but my mortgage company had not heard anything from them and still had them listed as "active"So they obviously did not make any attempt to contact me nor my mortgage company until I contacted them to make a claimThey simply dropped the ball and gave several excuses as to why and howThe insurance commissioner sent me a letter saying they were being investigatedI'm sure they are sorry that this happenedMy mortgage company contacted 1st Tribal Lending (who recommended them) and their director felt so horrible about all of this he offered to re-roof my house but Assurant is now taking care of all of the damage to my homeIt just needs to be known to future consumers to NOT use this agency Final Business Response / [redacted] (4000, 24, 2015/09/24) */

Initial Business Response /* (1000, 14, 2015/08/25) */
Initial Consumer Rebuttal /* (3000, 16, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never sent me any bills! They only called once and I talked to a young man and I explained to him...

that there had to have been an error and they were paid in full at closing. I told him to have [redacted] call me. They guy apologized and that was the last time I heard ANYTHING from them until I called in May and now there is this story about referencing a wrong amount at closing, etc. I also spoke with [redacted] in June, finally, because he would not respond to multiple messages left for him. He said he was "having the girls work on it" and that he would call me back by the end of business that day. He never called and when I called to ask what they had worked out, nobody had any idea what he meant by he was "having them work on it". The buck was just being passed because they dropped the ball!
Final Consumer Response /* (4200, 26, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was never anything mailed to me. It was a young man that contacted me and I told him everything was paid at closing for the year. I told him to talk to [redacted] and he apologized for the inconvenience and NEVER called again and I NEVER received another call from that office. When I called in May to make the claim, it took several days for me to get an answer from them and it did not make any sense. They said it had been canceled, then said they mailed a refund check but it must have gotten lost, then they said it got sent to the mortgage company but my mortgage company had not heard anything from them and still had them listed as "active". So they obviously did not make any attempt to contact me nor my mortgage company until I contacted them to make a claim. They simply dropped the ball and gave several excuses as to why and how. The insurance commissioner sent me a letter saying they were being investigated. I'm sure they are sorry that this happened. My mortgage company contacted 1st Tribal Lending (who recommended them) and their director felt so horrible about all of this he offered to re-roof my house but Assurant is now taking care of all of the damage to my home. It just needs to be known to future consumers to NOT use this agency.
Final Business Response /* (4000, 24, 2015/09/24) */