This additional business response was received by Revdex.com staff member AH and is a copy/paste.Sorry, I forgot to attach the following document to my email I sent you on Friday.The attached work order and email (see below) were sent to the owner on 8/20/17, but it never got approved Instead we received an email from the Residential Service Manager advising to place the scheduled training on hold until they process the work order and can send payment - see her email below.It is critical to review and understand all correspondence because they clearly confirm our sincere attempts to assist and keep this customer informed Their best interest was taken into consideration every step of the way to insure their staff was properly trained, the system correctly deployed and in compliance with their business objectives.Hopefully this will explain why we feel as the victim and adamantly object to their accusations.Best Regards,SAllen [redacted] [redacted] http://www.edatasphere.com/computerease/emarketing/integration09/topproductbadge...⇄ [redacted] Allen,At this time, please put the scheduled training on hold for ThursdayWe will reschedule once we have a chance to review/approve the order and write a checkThank you for the prompt scheduling of the trainingThat was appreciatedWe will be back with you once we have a decision.Best regards, [redacted] From: SAllen [redacted] Here is what I sent to *** on Sunday morning Best Regards,SAllen [redacted] ***________________________________________From: S [redacted] Hi ***I called on Friday afternoon, but you were not available so I asked Paige to please relay a message that over the weekend I will be emailing the attached outline for you to review I also told her [redacted] is available on Thursday, August 24th and if that isn’t good, she is also available the following week Wednesday or Thursday If you are in agreement with the attached, please let me know which day works best, sign off on the attached work order and mail it back with payment and we will get *** scheduled.As I mentioned during our phone conversation, typically a new implementation takes about to hours which includes the kick-off/planning meeting and the end-user training Considering almost all of your employees are new and have never been fully trained to use ComputerEase it would not be unreasonable to expect a certain amount of training, perhaps not as much as a new startup, but at least a reasonable amount As much as [redacted] has done some transfer knowledge with ***, considering she never truly used the system to its fullest capacity, she maybe limited to how much she can teach when it comes to service, contracts, job costing and FieldEase.We also need to clarify the annual telephone support services The agreement is designed to assist users that have been fully trained how to use ComputerEase and specifically the module they are calling about In other words, if a user received AP training, but is calling for assistance to setup and troubleshoot Job Cost, payroll, AR and such, this is considered training and will not be covered by the support contract.On the other hand, if a user who has been trained in AR, Billing, Service, Contracts and such is calling for assistance in regards to one of these, (and it is not caused by hardware, Internet or network related) this is covered by the annual support contract.Best Regards,SAllen [redacted] ***
Initial Business Response / [redacted] (1000, 12, 2017/03/21) */ Hello, My employee who was working on this chromebook($ [redacted] Value when working and in good shape) is no longer employed with me [redacted] chromebook is not able to be repairedI tried to find a new battery with my suppliers but was unsuccessfulWe did not charge him for any work we didMy employee spent hours trying to fix his Chromebook and we did not charge [redacted] for the timeI was hoping he would be understanding as we tried to help him out and his machine is worthlessI am still trying to find him a battery but I'm not sure when I can get itWe tried very hard to help him out
This additional business response was received by Revdex.com staff member AH and is a copy/paste.Sorry, I forgot to attach the following document to my email I sent you on Friday.The attached work order and email (see below) were sent to the owner on 8/20/17, but it never got approved. Instead we
received an email from the Residential Service Manager advising to place the scheduled training on hold until they process the work order and can send payment - see her email below.It is critical to review and understand all correspondence because they clearly confirm our sincere attempts to assist and keep this customer informed. Their best interest was taken into consideration every step of the way to insure their staff was properly trained, the system correctly deployed and in compliance with their business objectives.Hopefully this will explain why we feel as the victim and adamantly object to their accusations.Best Regards,SAllen *** ***
*** *** ***
*** *** ***
*** *** *** ***
*** *** * ***
*** *** * ***
*** *** * ***
***
***
*** http://www.edatasphere.com/computerease/emarketing/integration09/topproductbadge...⇄ *** *** ***
*** *** *** *** *** *** **
*** ** *** ***
*** *** *** *** ***
*** *** *** ** ***Allen,At this time, please put the scheduled training on hold for ThursdayWe will reschedule once we have a chance to review/approve the order and write a checkThank you for the prompt scheduling of the trainingThat was appreciatedWe will be back with you once we have a decision.Best regards,*** ***
*** *** ***
***From: SAllen ***
*** *** *** *** *** *** **
*** ***
*** *** ***
*** *** *** ** ***Here is what I sent to *** on Sunday morning…Best Regards,SAllen *** ***
*** *** ***________________________________________From: S*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ** *** Hi ***I called on Friday afternoon, but you were not available so I asked Paige to please relay a message that over the weekend I will be emailing the attached outline for you to review. I also told her *** is available on Thursday, August 24th and if that isn’t good, she is also available the following week Wednesday or Thursday. If you are in agreement with the attached, please let me know which day works best, sign off on the attached work order and mail it back with payment and we will get *** scheduled.As I mentioned during our phone conversation, typically a new implementation takes about to hours which includes the kick-off/planning meeting and the end-user training. Considering almost all of your employees are new and have never been fully trained to use ComputerEase it would not be unreasonable to expect a certain amount of training, perhaps not as much as a new startup, but at least a reasonable amount. As much as *** has done some transfer knowledge with ***, considering she never truly used the system to its fullest capacity, she maybe limited to how much she can teach when it comes to service, contracts, job costing and FieldEase.We also need to clarify the annual telephone support services. The agreement is designed to assist users that have been fully trained how to use ComputerEase and specifically the module they are calling about. In other words, if a user received AP training, but is calling for assistance to setup and troubleshoot Job Cost, payroll, AR and such, this is considered training and will not be covered by the support contract.On the other hand, if a user who has been trained in AR, Billing, Service, Contracts and such is calling for assistance in regards to one of these, (and it is not caused by hardware, Internet or network related) this is covered by the annual support contract.Best Regards,SAllen *** ***
*** *** ***
Initial Business Response /* (1000, 12, 2017/03/21) */
Hello, My employee who was working on this chromebook($*** Value when working and in good shape) is no longer employed with me *** chromebook is not able to be repaired I tried to find a new battery with my suppliers but was
unsuccessfulWe did not charge him for any work we did My employee spent hours trying to fix his Chromebook and we did not charge *** for the timeI was hoping he would be understanding as we tried to help him out and his machine is worthless I am still trying to find him a battery but I'm not sure when I can get it We tried very hard to help him out
Initial Business Response /* (1000, 12, 2017/03/21) */
Hello, My employee who was working on this chromebook($[redacted] Value when working and in good shape) is no longer employed with me. [redacted] chromebook is not able to be repaired. I tried to find a new battery with my suppliers but was...
unsuccessful. We did not charge him for any work we did. My employee spent hours trying to fix his Chromebook and we did not charge [redacted] for the time. I was hoping he would be understanding as we tried to help him out and his machine is worthless. I am still trying to find him a battery but I'm not sure when I can get it. We tried very hard to help him out.
This additional business response was received by Revdex.com staff member AH and is a copy/paste.Sorry, I forgot to attach the following document to my email I sent you on Friday.The attached work order and email (see below) were sent to the owner on 8/20/17, but it never got approved Instead we received an email from the Residential Service Manager advising to place the scheduled training on hold until they process the work order and can send payment - see her email below.It is critical to review and understand all correspondence because they clearly confirm our sincere attempts to assist and keep this customer informed Their best interest was taken into consideration every step of the way to insure their staff was properly trained, the system correctly deployed and in compliance with their business objectives.Hopefully this will explain why we feel as the victim and adamantly object to their accusations.Best Regards,SAllen [redacted] [redacted] http://www.edatasphere.com/computerease/emarketing/integration09/topproductbadge...⇄ [redacted] Allen,At this time, please put the scheduled training on hold for ThursdayWe will reschedule once we have a chance to review/approve the order and write a checkThank you for the prompt scheduling of the trainingThat was appreciatedWe will be back with you once we have a decision.Best regards, [redacted] From: SAllen [redacted] Here is what I sent to *** on Sunday morning Best Regards,SAllen [redacted] ***________________________________________From: S [redacted] Hi ***I called on Friday afternoon, but you were not available so I asked Paige to please relay a message that over the weekend I will be emailing the attached outline for you to review I also told her [redacted] is available on Thursday, August 24th and if that isn’t good, she is also available the following week Wednesday or Thursday If you are in agreement with the attached, please let me know which day works best, sign off on the attached work order and mail it back with payment and we will get *** scheduled.As I mentioned during our phone conversation, typically a new implementation takes about to hours which includes the kick-off/planning meeting and the end-user training Considering almost all of your employees are new and have never been fully trained to use ComputerEase it would not be unreasonable to expect a certain amount of training, perhaps not as much as a new startup, but at least a reasonable amount As much as [redacted] has done some transfer knowledge with ***, considering she never truly used the system to its fullest capacity, she maybe limited to how much she can teach when it comes to service, contracts, job costing and FieldEase.We also need to clarify the annual telephone support services The agreement is designed to assist users that have been fully trained how to use ComputerEase and specifically the module they are calling about In other words, if a user received AP training, but is calling for assistance to setup and troubleshoot Job Cost, payroll, AR and such, this is considered training and will not be covered by the support contract.On the other hand, if a user who has been trained in AR, Billing, Service, Contracts and such is calling for assistance in regards to one of these, (and it is not caused by hardware, Internet or network related) this is covered by the annual support contract.Best Regards,SAllen [redacted] ***
Initial Business Response / [redacted] (1000, 12, 2017/03/21) */ Hello, My employee who was working on this chromebook($ [redacted] Value when working and in good shape) is no longer employed with me [redacted] chromebook is not able to be repairedI tried to find a new battery with my suppliers but was unsuccessfulWe did not charge him for any work we didMy employee spent hours trying to fix his Chromebook and we did not charge [redacted] for the timeI was hoping he would be understanding as we tried to help him out and his machine is worthlessI am still trying to find him a battery but I'm not sure when I can get itWe tried very hard to help him out
We are rejecting the offer of mediation. Thank you for your efforts
This additional business response was received by Revdex.com staff member AH and is a copy/paste.Sorry, I forgot to attach the following document to my email I sent you on Friday.The attached work order and email (see below) were sent to the owner on 8/20/17, but it never got approved. Instead we
received an email from the Residential Service Manager advising to place the scheduled training on hold until they process the work order and can send payment - see her email below.It is critical to review and understand all correspondence because they clearly confirm our sincere attempts to assist and keep this customer informed. Their best interest was taken into consideration every step of the way to insure their staff was properly trained, the system correctly deployed and in compliance with their business objectives.Hopefully this will explain why we feel as the victim and adamantly object to their accusations.Best Regards,SAllen *** ***
*** *** ***
*** *** ***
*** *** *** ***
*** *** * ***
*** *** * ***
*** *** * ***
***
***
***
http://www.edatasphere.com/computerease/emarketing/integration09/topproductbadge...⇄ *** *** ***
*** *** *** *** *** *** **
*** ** *** ***
*** *** *** *** ***
*** *** *** ** ***Allen,At this time, please put the scheduled training on hold for ThursdayWe will reschedule once we have a chance to review/approve the order and write a checkThank you for the prompt scheduling of the trainingThat was appreciatedWe will be back with you once we have a decision.Best regards,*** ***
*** *** ***
***From: SAllen ***
*** *** *** *** *** *** **
*** ***
*** *** ***
*** *** *** ** ***Here is what I sent to *** on Sunday morning…Best Regards,SAllen *** ***
*** *** ***________________________________________From: S*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ** *** Hi ***I called on Friday afternoon, but you were not available so I asked Paige to please relay a message that over the weekend I will be emailing the attached outline for you to review. I also told her *** is available on Thursday, August 24th and if that isn’t good, she is also available the following week Wednesday or Thursday. If you are in agreement with the attached, please let me know which day works best, sign off on the attached work order and mail it back with payment and we will get *** scheduled.As I mentioned during our phone conversation, typically a new implementation takes about to hours which includes the kick-off/planning meeting and the end-user training. Considering almost all of your employees are new and have never been fully trained to use ComputerEase it would not be unreasonable to expect a certain amount of training, perhaps not as much as a new startup, but at least a reasonable amount. As much as *** has done some transfer knowledge with ***, considering she never truly used the system to its fullest capacity, she maybe limited to how much she can teach when it comes to service, contracts, job costing and FieldEase.We also need to clarify the annual telephone support services. The agreement is designed to assist users that have been fully trained how to use ComputerEase and specifically the module they are calling about. In other words, if a user received AP training, but is calling for assistance to setup and troubleshoot Job Cost, payroll, AR and such, this is considered training and will not be covered by the support contract.On the other hand, if a user who has been trained in AR, Billing, Service, Contracts and such is calling for assistance in regards to one of these, (and it is not caused by hardware, Internet or network related) this is covered by the annual support contract.Best Regards,SAllen *** ***
*** *** ***
Initial Business Response /* (1000, 12, 2017/03/21) */
Hello, My employee who was working on this chromebook($*** Value when working and in good shape) is no longer employed with me *** chromebook is not able to be repaired I tried to find a new battery with my suppliers but was
unsuccessfulWe did not charge him for any work we did My employee spent hours trying to fix his Chromebook and we did not charge *** for the timeI was hoping he would be understanding as we tried to help him out and his machine is worthless I am still trying to find him a battery but I'm not sure when I can get it We tried very hard to help him out
Initial Business Response /* (1000, 12, 2017/03/21) */
Hello, My employee who was working on this chromebook($[redacted] Value when working and in good shape) is no longer employed with me. [redacted] chromebook is not able to be repaired. I tried to find a new battery with my suppliers but was...
unsuccessful. We did not charge him for any work we did. My employee spent hours trying to fix his Chromebook and we did not charge [redacted] for the time. I was hoping he would be understanding as we tried to help him out and his machine is worthless. I am still trying to find him a battery but I'm not sure when I can get it. We tried very hard to help him out.
These business response documents were received by Revdex.com via email; please refer to the attached information.