Lecia's Styling Studio

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: this hairdresser did not give me the services that she was suppose to, If I wanted BLONDE hair, then I would have went to [redacted] and have gotten a bottle of hair dye for ten dollars.......she knew not to keep me under the dryer so long, she was told, she must give the money back that I paid for this catastrophe, I did not get the services that I paid good money forSimply as that, you offer a service, yuo provide the service, making sure my hair was dry has nothing to do with this, also, I gave her a chancew to fix it and she never did, she never put a toner on my hair either, she didnt do anything she was suppose to, she knew better I want my money refunded, and as for going to her place where she works, who cares it is dirty, she never cleans the place so go and see Regards, [redacted]

1-26-17Dear [redacted] , After careful consideration of this matter, I have decided that in my best interest...I am leaving this decision of the amount of $in the hands of the Revdex.com I believe I must stand on my pricipals and not give those away without the Revdex.com understanding exactly what had transpired Therefor, here is my response to [redacted] 's complaint: [redacted] 's appointment was on a Saturday, August 13th, @ 10: When she called my salon to make the appt She asked "how long the apptwould take for foils," and I told "her a minimum of two hours." She said "no problem." She arrived at 10:and had a consultation about what she wanted and she told me that the last time I highlighted her hair (yrprior) that I did not "do enough" because she could not see them So I told her I would put twice as much in her hair and she agreed to that [redacted] , thru out the apptwas very impatient and agitated during her appointment [redacted] left my shop approximately hours later with her hair soaking wet because she would not allow me to dry it Therefore, I could not see the results of her hair! (wet hair + dry hair are night and day.)The same day @ 5:I received a message through messenger on Facebook from [redacted] the conversation is verbatim as follows: [redacted] writes to me - Aug 13, @ 5:pm (Sat)"My hair turned out way to blonde." " I am thinking of dying it back to Brown.""Did you put a toner on it?" [redacted] writes to me - Aug 14th, 7:pm (Sun)"I ended up dying it back to my natural color it was way to blonde my whole head was blonde and I didn't like the way I look sorry."I respond on Monday Aug 15th, @ 9:am "I'm sorry Lynne, I just got these messages I very rarely have my phone on on the weekends I did not use the toner I wish I would have seen it looked like You left with it wet and I could not see the end results I'm sorry you thought it was "too blonde." Last time you told me it wasn't enough, so I tried to do more than the last time so it would be "enough." That is the last time I EVER heard or saw [redacted] ! since she then proceeded to "un-friend" me on [redacted] She never asked me for money back or to redo her hair!!I have been in business for years and have never encountered such a situation before Obviously, I do know what I am doing and have NEVER been ignorant to any human being in my entire life, inside or outside of my business!!I wish [redacted] the very best in life and with her medical issues! God Bless.I have records of the entire appointment and the messages on my phone.If the Revdex.com decides I was at fault, I will gladly give $back to [redacted] I do not believe soSincerely, Lecia K

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this hairdresser did not give me the services that she was suppose to, If I wanted BLONDE hair, then I would have went to *** and have gotten a bottle of hair dye for ten dollars.......she knew not to keep me under the dryer so long, she was told, she must give the money back that I paid for this catastrophe, I did not get the services that I paid good money forSimply as that, you offer a service, yuo provide the service, making sure my hair was dry has nothing to do with this, also, I gave her a chancew to fix it and she never did, she never put a toner on my hair either, she didnt do anything she was suppose to, she knew better I want my money refunded, and as for going to her place where she works, who cares it is dirty, she never cleans the place so go and see
Regards,
*** ***

1-26-17Dear ***, After careful consideration of this matter, I have decided that in my best interest...I am leaving this decision of the amount of $in the hands of the Revdex.com I believe I must stand on my pricipals and not give those away without the Revdex.com understanding exactly what
had transpired Therefor, here is my response to *** ***'s complaint:*** ***'s appointment was on a Saturday, August 13th, @ 10: When she called my salon to make the appt She asked "how long the apptwould take for foils," and I told "her a minimum of two hours." She said "no problem." She arrived at 10:and had a consultation about what she wanted and she told me that the last time I highlighted her hair (yrprior) that I did not "do enough" because she could not see them So I told her I would put twice as much in her hair and she agreed to that *** ***, thru out the apptwas very impatient and agitated during her appointment. *** *** left my shop approximately hours later with her hair soaking wet because she would not allow me to dry it Therefore, I could not see the results of her hair! (wet hair + dry hair are night and day.)The same day @ 5:I received a message through messenger on Facebook from *** *** the conversation is verbatim as follows: *** *** writes to me - Aug 13, @ 5:pm (Sat)"My hair turned out way to blonde." " I am thinking of dying it back to Brown.""Did you put a toner on it?"*** *** writes to me - Aug 14th, 7:pm (Sun)"I ended up dying it back to my natural color it was way to blonde my whole head was blonde and I didn't like the way I look sorry."I respond on Monday Aug 15th, @ 9:am "I'm sorry Lynne, I just got these messages I very rarely have my phone on on the weekends I did not use the toner I wish I would have seen it looked like You left with it wet and I could not see the end results I'm sorry you thought it was "too blonde." Last time you told me it wasn't enough, so I tried to do more than the last time so it would be "enough." That is the last time I EVER heard or saw *** ***! since she then proceeded to "un-friend" me on *** She never asked me for money back or to redo her hair!!I have been in business for years and have never encountered such a situation before Obviously, I do know what I am doing and have NEVER been ignorant to any human being in my entire life, inside or outside of my business!!I wish *** *** the very best in life and with her medical issues! God Bless.I have records of the entire appointment and the messages on my phone.If the Revdex.com decides I was at fault, I will gladly give $back to *** *** I do not believe so. Sincerely, Lecia K

I feel this is very redundant...I have stated all the facts in this case with my original response I have nothing at this time to add Again, I am leaving it up to the Revdex.com Thank you for your time and consideration in this matter.Have a wonderful day!*** ***