We were called out to [redacted] house two consecutive days due to no heat. Day one when we arrived the system was heating and working properly. Any time that we are on a service call and the system is not malfunctioning the way the customer has described we do a routine check up so thats what we...
did.Day two(1-16-18) when we were called to [redacted] house, [redacted] informed me that the blower motor had been replaced in the past year. When our tech arrived [redacted] informed him that [redacted] had done some repairs on the system in the recent past. Our tech inspected the repairs that had recently been made to the system. Our tech found an incorrect part installed so he replaced the part. Again the system was working when we arrived so we were doing our best to find what the intermitted problem was.I received a voicemail from [redacted] when he got home from claiming that his house smelled of something burning. It was then that [redacted] said he was unhappy with our service and that we need to fix the problem and he wasn’t paying us for any more service calls. We can not run business when a customer is refusing to pay. At that point I advised [redacted] to throw the bill in the trash and find another HVAC company.If [redacted] had a different approach I would have been more inclined to work with him.Leckron Comfort Solutions invested 2 1/2 hours into [redacted]s Problem trying to help him and his family. It is very difficult to diagnose a faulty system when the system is working when the tech is on site. We have a solid reputation and plan to keep it that wayIn Good will I will refund [redacted] The first $89 service call and I will void the second unpaid service call. If [redacted] provides Me the service ticket from the HVAC company that made his repairs I will consider paying the $100 service call from that company if I feel it has anything to do with our service provided to [redacted]
Revdex.com:
The time spent there (2 1/2 hours) is false and my home security system has record to prove it. When it comes to business, customer service should be top priority and communicating through text when there is an issue like this is very poor customer service. I would also think that as a business they would want to figure out the problem and not pass it on to someone else, it shows their lack of willingness to complete the job making them untrustworthy. The tech even wrote on the 1st bill that he thinks the problem was with the board (which was the problem) and if we had further issues he would come back and replace it. That said, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We were called out to [redacted] house two consecutive days due to no heat. Day one when we arrived the system was heating and working properly. Any time that we are on a service call and the system is not malfunctioning the way the customer has described we do a routine check up so thats what we...
did.Day two(1-16-18) when we were called to [redacted] house, [redacted] informed me that the blower motor had been replaced in the past year. When our tech arrived [redacted] informed him that [redacted] had done some repairs on the system in the recent past. Our tech inspected the repairs that had recently been made to the system. Our tech found an incorrect part installed so he replaced the part. Again the system was working when we arrived so we were doing our best to find what the intermitted problem was.I received a voicemail from [redacted] when he got home from claiming that his house smelled of something burning. It was then that [redacted] said he was unhappy with our service and that we need to fix the problem and he wasn’t paying us for any more service calls. We can not run business when a customer is refusing to pay. At that point I advised [redacted] to throw the bill in the trash and find another HVAC company.If [redacted] had a different approach I would have been more inclined to work with him.Leckron Comfort Solutions invested 2 1/2 hours into [redacted]s Problem trying to help him and his family. It is very difficult to diagnose a faulty system when the system is working when the tech is on site. We have a solid reputation and plan to keep it that wayIn Good will I will refund [redacted] The first $89 service call and I will void the second unpaid service call. If [redacted] provides Me the service ticket from the HVAC company that made his repairs I will consider paying the $100 service call from that company if I feel it has anything to do with our service provided to [redacted]
Revdex.com:
The time spent there (2 1/2 hours) is false and my home security system has record to prove it. When it comes to business, customer service should be top priority and communicating through text when there is an issue like this is very poor customer service. I would also think that as a business they would want to figure out the problem and not pass it on to someone else, it shows their lack of willingness to complete the job making them untrustworthy. The tech even wrote on the 1st bill that he thinks the problem was with the board (which was the problem) and if we had further issues he would come back and replace it. That said, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]