Hello there, Customers order was placed on, Apr 19, 3:38:PMThe customer was provided regular progress updates and was familiar with pre-order expectationsWe did experience an unexpected delay with [redacted] We did communicate this information to our customersThis customers order was sent the same day we received clearance, Jul 28, 6:15:PMWe only provided estimated fulfillment dates and did promise dates as we knew all dates were tentativeWe are pleased that this customer has received their board without further delay
Hello there,Customers order, # [redacted] was placed on 05/01/at 2:p.mPDTOn 26-Jul-a refund request was received and was fulfilled within hoursRegular updates had been provided, all customers that have ordered their product and did not cancel have received their boardsOrders were sent in the order they were receivedIf the order had been placed sooner, the board would have arrived prior to cancellationIt seemed the customer had a lack of understanding to what a pre-order is and how they work
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Kathleen V***
Customer initiated a charge-back 2 days after the order arrived to them stating how it never arrived. Customer then contacted us in regards to a repair issue. We asked for them to cancel the charge-back so we could send the board back to them. They told us they have cancelled the charge-back,...
however when we reached out to the credit card company they told us no attempt at cancelling the charge-back has been made. The customer, want's the charge-back to be processed and for them to be able to keep the board they claim "they never received". We are currently working with the credit card company and customer to get this resolved for all parties.
Hello there,Customers order, #[redacted] was placed on 05/01/2016 at 2:02 p.m. PDT. On 26-Jul-2016 a refund request was received and was fulfilled within 4 hours. Regular updates had been provided, all customers that have ordered their product and did not cancel have received their boards. Orders...
were sent in the order they were received. If the order had been placed sooner, the board would have arrived prior to cancellation. It seemed the customer had a lack of understanding to what a pre-order is and how they work.
Hello there, Customers order was placed on, Apr 19, 2016 3:38:33 PM. The customer was provided regular progress updates and was familiar with pre-order expectations. We did experience an unexpected delay with [redacted]. We did communicate this information to our customers. This customers...
order was sent the same day we received clearance, Jul 28, 2016 6:15:31 PM. We only provided estimated fulfillment dates and did promise dates as we knew all dates were tentative. We are pleased that this customer has received their board without further delay.
Hello there, Customers order was placed on, Apr 19, 3:38:PMThe customer was provided regular progress updates and was familiar with pre-order expectationsWe did experience an unexpected delay with [redacted] We did communicate this information to our customersThis customers order was sent the same day we received clearance, Jul 28, 6:15:PMWe only provided estimated fulfillment dates and did promise dates as we knew all dates were tentativeWe are pleased that this customer has received their board without further delay
Hello there,Customers order, # [redacted] was placed on 05/01/at 2:p.mPDTOn 26-Jul-a refund request was received and was fulfilled within hoursRegular updates had been provided, all customers that have ordered their product and did not cancel have received their boardsOrders were sent in the order they were receivedIf the order had been placed sooner, the board would have arrived prior to cancellationIt seemed the customer had a lack of understanding to what a pre-order is and how they work
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Kathleen V***
Customer initiated a charge-back 2 days after the order arrived to them stating how it never arrived. Customer then contacted us in regards to a repair issue. We asked for them to cancel the charge-back so we could send the board back to them. They told us they have cancelled the charge-back,...
however when we reached out to the credit card company they told us no attempt at cancelling the charge-back has been made. The customer, want's the charge-back to be processed and for them to be able to keep the board they claim "they never received". We are currently working with the credit card company and customer to get this resolved for all parties.
Hello there,Customers order, #[redacted] was placed on 05/01/2016 at 2:02 p.m. PDT. On 26-Jul-2016 a refund request was received and was fulfilled within 4 hours. Regular updates had been provided, all customers that have ordered their product and did not cancel have received their boards. Orders...
were sent in the order they were received. If the order had been placed sooner, the board would have arrived prior to cancellation. It seemed the customer had a lack of understanding to what a pre-order is and how they work.
Hello there, Customers order was placed on, Apr 19, 2016 3:38:33 PM. The customer was provided regular progress updates and was familiar with pre-order expectations. We did experience an unexpected delay with [redacted]. We did communicate this information to our customers. This customers...
order was sent the same day we received clearance, Jul 28, 2016 6:15:31 PM. We only provided estimated fulfillment dates and did promise dates as we knew all dates were tentative. We are pleased that this customer has received their board without further delay.