Ledbetter Insurance Agency, LLC

Mr [redacted] has been refunded $He stated he would dismiss the complaintThe Independent repair facilities diagnosis turned out to be the same as ours resulting in a component failure that was not covered by the extended warranty

I have spoken with Mr [redacted] regarding the customer service issues and back ordered Jeep partsI have reached out to my FCA area manager to assist with options for a repair and or replacement vehicle due to the length of time waiting for the replacement part

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

The repairs made to vehicle were not associated with the radiator or cooling systemI recommended having the vehicle towed in so we can inspect the vehicle at no chargeI have explained if the issue was created by us we would repair the vehicle at no charge

RevDex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me However, I do dispute the statement that most of my concerns were addressed prior to my complaint I feel this business had done the bare minimum necessary to placate me and still engaged in some very questionable and unethical sales tactics It has also taken a considerable amount of time and effort on my part to get these resolutions, which have been the minimum and nothing more.Thank you for intervening on my behalf Kind regards,***

I have spoken with Mr. [redacted] regarding the customer service issues and back ordered Jeep parts. I have reached out to my FCA area manager to assist with options for a repair and or replacement vehicle due to the length of time waiting for the replacement part.

I understand your concerns, unfortunately Jeep is unable to seal the bottom of the vehicle to guarantee rodents are not able to gain access to components. The manufactures warranty covers defects in parts and or workmanship. Rodent damage is not included in the manufactures warranty. The repair...

estimate and charges have been reviewed, the total price included diagnosis repairs of the effected circuit and an inspection of the electrical harnesses for additional damage. The repairs were not overcharged.

Attached are the supporting Documents for the desired settlement the customer is asking for most of the settlements where resolved before the complaint was filed, I have apologized on several occasions and not only by me but all of my managers involved.

The cylinder head gasket repair is a covered repair under the Extended Warranty plan purchased elsewhere by Mrs. [redacted]. Our Chrysler factory trained technician removed and inspected the cylinder head for damage. During the installation process of the cylinder...

head, threads pulled out of the engine block on the final torque procedure. The failure of the threads in the block was not caused by the technician. The proper repair procedure was followed, cleaning and inspecting the engine block and bolt threads prior to the cylinder head torque procedure. Replacing the engine block is the proper repair. The failure of the cylinder block threads is unfortunate. It was an unforeseen failure not caused by  negligence.

Mr. [redacted] has been refunded $100.00. He stated he would dismiss the complaint. The Independent repair facilities diagnosis turned out to be the same as ours resulting in a component failure that was not covered by the extended warranty.

I am rejecting this response because:I was told the Jeep was covered from bumper to bumper at the time of purchase.  Nothing was said about not covering rodent  damage at that time.  They are lying about the charges.  The jeep sat in the lot for 45 minutes before they brought me the bill.  It did not take one and one half hours like the rep said it would.  They will not be honest, and that's too bad.  I will wait for the class action suit against Jeep and collect my money then.  They are just giving themselves a bad name.  I will tell anyone who will listen to me about my experience with Autonation.