Ledfoot Racing

[redacted] I am sure you get a lot of valid complaints as I have felt like contacting you on a couple occasions myselfHowever this would not be one of themWe received an order on eBay for a mustang radiator from [redacted] in which she chose the rarely used "Local Pick up" option, maybe in 2000- orders will someone not have shippedI own three eBay stores and the one she bought from was originally based in IrvineWe moved to Orange about minuets awayThis move has never affected anyone for years until nowShe wanted to come pick upt the item which we were happy to accommodateWe told here it would be available the next day and did she want the addressShe said that she wanted it that day since the eBay listing showed that it was in stock and nothing else would be acceptableThere is nothing stated on our listings that the items are available for pick up on the same day, we get them sent down from our main warehouse in Lake Elsinore on a daily basisShe insisted that if we could not have it available that day then we needed to ship it for freeI told her that she had to pay for shipping if that was what she wantedShe started screaming at me saying that she only had that day off work and that we were misrepresenting our ads and then mentioned that we are in Orange and not Irvine as statedMost listings on eBay state that they are located in the United States and do not even mention a cityI tried to reason with her but she was about as nutty as a Baby Ruth bar, one day to have the item available was not acceptable....what? Free shipping just because she is yelling for no reason, not going to happenOnce she said she was going to try to wreck my business by reporting my "false" information I told her I was no longer interested in selling her the item and that she could look for her refund.Her husband called about min later and was very niceHe still wanted it and was willing to pay for shippingI told him to apologize to his wife and said I did not want her to have any bad feelingsI gave him half price on shipping as a token of friendship ($instead of the $29.95) and he thanked meHe seemed a little embarrassed about the way his wife went offI also found out that they live in Lakewood which is about min closer to Orange than IrvineI asked why my location was such an issue and he replied that he had no ideaI would say about once a year we have to deal with a completely unreasonable customer but I am not sure we ever had to deal with one so unstable and abusiveSorry you get stuck in the middleWe get a ton of referral and repeat business here, the eBay portion of our company accounts for about 10% of our sales so we are not about the hit and run type of salesUs car guys like to stick together We do not treat customers poorly as we want them to come backThis Revdex.com contact is our first and I hope this clears things upPlease feel free to call me if you have any questions[redacted] 800-650-Faxhttp://www.championradiators.com

*** I am sure you get a lot of valid complaints as I have felt like contacting you on a couple occasions myselfHowever this would not be one
of themWe received an order on eBay for a mustang radiator from *** in which she chose the rarely used "Local Pick up" option, maybe in 2000-orders will someone not have shippedI own three eBay stores and the one she bought from was originally based in IrvineWe moved to Orange about minuets awayThis move has never affected anyone for years until nowShe wanted to come pick upt the item which we were happy to accommodateWe told here it would be available the next day and did she want the addressShe said that she wanted it that day since the eBay listing showed that it was in stock and nothing else would be acceptableThere is nothing stated on our listings that the items are available for pick up on the same day, we get them sent down from our main warehouse in Lake Elsinore on a daily basisShe insisted that if we could not have it available that day then we needed to ship it for freeI told her that she had to pay for shipping if that was what she wantedShe started screaming at me saying that she only had that day off work and that we were misrepresenting our ads and then mentioned that we are in Orange and not Irvine as statedMost listings on eBay state that they are located in the United States and do not even mention a cityI tried to reason with her but she was about as nutty as a Baby Ruth bar, one day to have the item available was not acceptable....what? Free shipping just because she is yelling for no reason, not going to happenOnce she said she was going to try to wreck my business by reporting my "false" information I told her I was no longer interested in selling her the item and that she could look for her refundHer husband called about min later and was very niceHe still wanted it and was willing to pay for shippingI told him to apologize to his wife and said I did not want her to have any bad feelingsI gave him half price on shipping as a token of friendship ($instead of the $29.95) and he thanked meHe seemed a little embarrassed about the way his wife went offI also found out that they live in Lakewood which is about min closer to Orange than IrvineI asked why my location was such an issue and he replied that he had no idea
I would say about once a year we have to deal with a completely unreasonable customer but I am not sure we ever had to deal with one so unstable and abusiveSorry you get stuck in the middleWe get a ton of referral and repeat business here, the eBay portion of our company accounts for about 10% of our sales so we are not about the hit and run type of salesUs car guys like to stick together. We do not treat customers poorly as we want them to come backThis Revdex.com contact is our first and I hope this clears things upPlease feel free to call me if you have any questions***800-650-9395 Faxhttp://www.championradiators.com

[redacted] I am sure you get a lot of valid complaints as I have felt like contacting you on a couple occasions myself. However this would not be one of them. We received an order on eBay for a mustang radiator from [redacted] in which she chose the rarely used "Local Pick up" option, maybe 1 in 2000-3000...

orders will someone not have shipped. I own three eBay stores and the one she bought from was originally based in Irvine. We moved to Orange about 15 minuets away. This move has never affected anyone for 6 years until now. She wanted to come pick upt the item which we were happy to accommodate. We told here it would be available the next day and did she want the address. She said that she wanted it that day since the eBay listing showed that it was in stock and nothing else would be acceptable. There is nothing stated on our listings that the items are available for pick up on the same day, we get them sent down from our main warehouse in Lake Elsinore on  a daily basis. She insisted that if we could not have it available that day then we needed to ship it for free. I told her that she had to pay for shipping if that was what she wanted. She started screaming at me saying that she only had that day off work and that we were misrepresenting our ads and then mentioned that we are in Orange and not Irvine as stated. Most listings on eBay state that they are located in the United States and do not even mention a city. I tried to reason with her but she was about as nutty as a Baby Ruth bar, one day to have the item available was not acceptable....what? Free shipping just because she is yelling for no reason, not going to happen. Once she said she was going to try to wreck my business by reporting my "false" information I told her I was no longer interested in selling her the item and that she could look for her refund.Her husband called about 10 min later and was very nice. He still wanted it and was willing to pay for shipping. I told him to apologize to his wife and said I did not want her to have any bad feelings. I gave him half price on shipping as a token of friendship ($15 instead of the normal $29.95) and he thanked me. He seemed a little embarrassed about the way his wife went off. I also found out that they live in Lakewood which is about 15 min closer to Orange than Irvine. I asked why my location was such an issue and he replied that he had no idea. I would say about once a year we have to deal with a completely unreasonable customer but I am not sure we ever had to deal with one so unstable and abusive. Sorry you get stuck in the middle. We get a ton of referral and repeat business here, the eBay portion of our company accounts for about 10% of our sales so we are not about the hit and run type of sales. Us car guys like to stick together.  We do not treat customers poorly as we want them to come back. This Revdex.com contact is our first and I hope this clears things up. Please feel free to call me if you have any questions.[redacted]800-650-9395 Faxhttp://www.championradiators.com

Review: I ordered the product CC1193 3 Row Aluminum radiator from their website on November 13th. The radiator seemed to be of high quality, I was very wrong. I ran the radiator for roughly two months before it began leaking profusely, very poor quality but it seemed their warranty would still be able to help me. I went through the process and unfortunately they make you pay for the replacement radiator shipping and a new label to return the old busted radiator back to them, they most likely do this because they would lose money if they paid for the shipping costs due to the frequency of warranty exchanges. I installed this radiator about a week after 1/26/2015 and again here I am after two more months of running this radiator, during the winter too so it hasn't really even been heat stressed that much(I can only imagine how long one of their products would stand up in the summer heat). This radiator leaks and I can see that after being asked to fork over $60 again for shipping costs for both ways I very quickly noticed that it would not be intelligent of me because I doubt after two radiator failures from the same location on them during cold winter months that there's any way the quality would suddenly increase. I requested that if I pay the shipping costs that they please refund me the product cost so I'm not $209.98 in the hole and asked very bluntly if I would have to "eat the cost", the gentleman replied yeah that's just how it is you'll have to eat it. That's why I'm filing this complaint, why on earth won't they take the radiator back to the manufacturer like they already do with warranty replacement cases and request the compensation and let the manufacturer deal with their poor product quality. This issue with the quality will only keep perpetuating as more people are sucked in to buying the radiators, this specific product by Champion Radiators is discussed quite frequently on the forums I'm a part of and the main distributor, Ledfoot Racing having to deal with poor customer service.Desired Settlement: Very Simple, I am only looking for a refund for the cost of the radiator. I understand you can't refund shipping costs. My 2nd most recent Invoice Number is [redacted], I paid with PayPal. The invoice is dated 1/26/15.

Review: I purchased an item on eBay which stated item available for pick up in Irvine. After item was purchased we then had to find the company ourselves online. We then came to find out they were not located in Irvine but instead orange. We then contacted them to confirm the pick up and were told the item was not available. No where online before the item was purchased does it say that they first had to place the order before it can be picked up. The owner [redacted] was extremely rude when I spoke to him. He stated, "the items don't magically appear once an order is placed" he then continued to interrupt and talk over me. Towards the end of the call he advised me he will be canceling the order and preceded to end the call. Not an any point of our conversation did I ask him to cancel the order.Desired Settlement: I would like the item shipped directly to me and have the shipping fee waived.

Business

Response:

[redacted] I am sure you get a lot of valid complaints as I have felt like contacting you on a couple occasions myself. However this would not be one of them. We received an order on eBay for a mustang radiator from [redacted] in which she chose the rarely used "Local Pick up" option, maybe 1 in 2000-3000 orders will someone not have shipped. I own three eBay stores and the one she bought from was originally based in Irvine. We moved to Orange about 15 minuets away. This move has never affected anyone for 6 years until now. She wanted to come pick upt the item which we were happy to accommodate. We told here it would be available the next day and did she want the address. She said that she wanted it that day since the eBay listing showed that it was in stock and nothing else would be acceptable. There is nothing stated on our listings that the items are available for pick up on the same day, we get them sent down from our main warehouse in Lake Elsinore on a daily basis. She insisted that if we could not have it available that day then we needed to ship it for free. I told her that she had to pay for shipping if that was what she wanted. She started screaming at me saying that she only had that day off work and that we were misrepresenting our ads and then mentioned that we are in Orange and not Irvine as stated. Most listings on eBay state that they are located in the United States and do not even mention a city. I tried to reason with her but she was about as nutty as a Baby Ruth bar, one day to have the item available was not acceptable....what? Free shipping just because she is yelling for no reason, not going to happen. Once she said she was going to try to wreck my business by reporting my "false" information I told her I was no longer interested in selling her the item and that she could look for her refund.