I received your letter regarding a complaint against both [redacted] & [redacted] Leather Co, ID # [redacted] I can only speak on behalf of [redacted] Leather CoI am happy to say, up until this incident, we have never received a complaint about our business in yearsWhile circumstances that brought this complaint were unfortunate, we followed all procedure to diminish the inconvenience to the customerUpon receiving order [redacted] placed by [redacted] for Item [redacted] , we erroneously shipped item [redacted] After the customer received the wrong item and [redacted] communicated this to us, we followed procedure and created a UPS prepaid return label on our UPS accountWe then scanned it and e-mailed the label to Breifcase.com so they could forward the label to the customerThe customer only had to place the label on the box of the item and hand it to either a UPS driver or a UPS storeThere would be no fee involved as we paid for the labelMeanwhile, as to not delay, we sent the correct item to [redacted] to monogram and send to customerThe customer did use the label provided and the item was returned (I can provide a label scan directly from the returned item box)I am unclear as to why he paid and additional $to return the itemNo charges at all should have taken place and if $was charged to the customer by UPS, we were not provided with a receipt for the wrongful chargeRegardless, we would be happy to reimburse him for the $due to his inconvenienceAs far as the dissatisfaction for the final monogrammed item he received, we are in no way responsibleThe item has a year warranty against all defectsIf there was a defect, we would provide a replacement without hesitationThis is a procedure that we stand by with all our customersThe dissatisfaction with the bag appears to be in the size/style of the bagUnfortunately, it is [redacted] ’s policy not to accept return of a monogrammed itemIt is clearly stated on their website:http://www[redacted] /he [redacted] Had the customer not had the item monogrammed, he could have returned for full refund to [redacted] Lastly, I can provide a scan of the correspondence between [redacted] and the customerTo their credit, they confirmed to the customer the size of the bag and clearly state that if it is monogrammed, the item cannot be returnedAt the end of the day we at [redacted] Leather Coalways strive for customer satisfaction and have in place policies to help provide thatWe are very sorry and apologize that the wrong item was initially shippedAnd again, we would be happy to provide him with a $reimbursement for the inconvenience, regardless if he has a receiptI take this complaint very seriously, so please contact me if you need any more informationBest Regards, [redacted] President [redacted] Leather Co., Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so as not to take it any further.
I would again state that even a short customer service phone call would have resolved this situation, and I find that the direct seller bears more responsibility than your company. I would encourage increasing communications avenues (verbal as opposed to only electronic) in the future
I wish you the best on your future business dealings
I received your letter regarding a complaint against both [redacted] & [redacted] Leather Co. , ID # [redacted]. I can only speak on behalf of [redacted] Leather Co. I am happy to say, up until this incident, we have never received a complaint about our business in 22 years. While circumstances that...
brought this complaint were unfortunate, we followed all procedure to diminish the inconvenience to the customer. Upon receiving order [redacted] placed by [redacted] for Item [redacted], we erroneously shipped item [redacted] After the customer received the wrong item and [redacted] communicated this to us, we followed normal procedure and created a UPS prepaid return label on our UPS account. We then scanned it and e-mailed the label to Breifcase.com so they could forward the label to the customer. The customer only had to place the label on the box of the item and hand it to either a UPS driver or a UPS store. There would be no fee involved as we paid for the label. Meanwhile, as to not delay, we sent the correct item to [redacted] to monogram and send to customer. The customer did use the label provided and the item was returned (I can provide a label scan directly from the returned item box). I am unclear as to why he paid and additional $11.00 to return the item. No charges at all should have taken place and if $11.00 was charged to the customer by UPS, we were not provided with a receipt for the wrongful charge. Regardless, we would be happy to reimburse him for the $11.00 due to his inconvenience. As far as the dissatisfaction for the final monogrammed item he received, we are in no way responsible. The item has a 1 year warranty against all defects. If there was a defect, we would provide a replacement without hesitation. This is a procedure that we stand by with all our customers. The dissatisfaction with the bag appears to be in the size/style of the bag. Unfortunately, it is [redacted]’s policy not to accept return of a monogrammed item. It is clearly stated on their website:http://www.[redacted]/he[redacted] Had the customer not had the item monogrammed, he could have returned for full refund to [redacted] Lastly, I can provide a scan of the correspondence between [redacted] and the customer. To their credit, they confirmed to the customer the size of the bag and clearly state that if it is monogrammed, the item cannot be returned. At the end of the day we at [redacted] Leather Co. always strive for customer satisfaction and have in place policies to help provide that. We are very sorry and apologize that the wrong item was initially shipped. And again, we would be happy to provide him with a $11.00 reimbursement for the inconvenience, regardless if he has a receipt. I take this complaint very seriously, so please contact me if you need any more information. Best Regards, [redacted] President [redacted] Leather Co., Inc.
I received your letter regarding a complaint against both [redacted] & [redacted] Leather Co. , ID # [redacted]. I can only speak on behalf of [redacted] Leather Co. I am happy to say, up until this incident, we have never received a complaint about our business in 22 years. While circumstances that brought this complaint were unfortunate, we followed all procedure to diminish the inconvenience to the customer. Upon receiving order [redacted] placed by [redacted] for Item [redacted], we erroneously shipped item [redacted] After the customer received the wrong item and [redacted] communicated this to us, we followed normal procedure and created a UPS prepaid return label on our UPS account. We then scanned it and e-mailed the label to Breifcase.com so they could forward the label to the customer. The customer only had to place the label on the box of the item and hand it to either a UPS driver or a UPS store. There would be no fee involved as we paid for the label. Meanwhile, as to not delay, we sent the correct item to [redacted] to monogram and send to customer. The customer did use the label provided and the item was returned (I can provide a label scan directly from the returned item box). I am unclear as to why he paid and additional $11.00 to return the item. No charges at all should have taken place and if $11.00 was charged to the customer by UPS, we were not provided with a receipt for the wrongful charge. Regardless, we would be happy to reimburse him for the $11.00 due to his inconvenience. As far as the dissatisfaction for the final monogrammed item he received, we are in no way responsible. The item has a 1 year warranty against all defects. If there was a defect, we would provide a replacement without hesitation. This is a procedure that we stand by with all our customers. The dissatisfaction with the bag appears to be in the size/style of the bag. Unfortunately, it is [redacted]’s policy not to accept return of a monogrammed item. It is clearly stated on their website:http://www.[redacted]/he[redacted] Had the customer not had the item monogrammed, he could have returned for full refund to [redacted] Lastly, I can provide a scan of the correspondence between [redacted] and the customer. To their credit, they confirmed to the customer the size of the bag and clearly state that if it is monogrammed, the item cannot be returned. At the end of the day we at [redacted] Leather Co. always strive for customer satisfaction and have in place policies to help provide that. We are very sorry and apologize that the wrong item was initially shipped. And again, we would be happy to provide him with a $11.00 reimbursement for the inconvenience, regardless if he has a receipt. I take this complaint very seriously, so please contact me if you need any more information. Best Regards, [redacted] President [redacted] Leather Co., Inc.
I received your letter regarding a complaint against both [redacted] & [redacted] Leather Co, ID # [redacted] I can only speak on behalf of [redacted] Leather CoI am happy to say, up until this incident, we have never received a complaint about our business in yearsWhile circumstances that brought this complaint were unfortunate, we followed all procedure to diminish the inconvenience to the customerUpon receiving order [redacted] placed by [redacted] for Item [redacted] , we erroneously shipped item [redacted] After the customer received the wrong item and [redacted] communicated this to us, we followed procedure and created a UPS prepaid return label on our UPS accountWe then scanned it and e-mailed the label to Breifcase.com so they could forward the label to the customerThe customer only had to place the label on the box of the item and hand it to either a UPS driver or a UPS storeThere would be no fee involved as we paid for the labelMeanwhile, as to not delay, we sent the correct item to [redacted] to monogram and send to customerThe customer did use the label provided and the item was returned (I can provide a label scan directly from the returned item box)I am unclear as to why he paid and additional $to return the itemNo charges at all should have taken place and if $was charged to the customer by UPS, we were not provided with a receipt for the wrongful chargeRegardless, we would be happy to reimburse him for the $due to his inconvenienceAs far as the dissatisfaction for the final monogrammed item he received, we are in no way responsibleThe item has a year warranty against all defectsIf there was a defect, we would provide a replacement without hesitationThis is a procedure that we stand by with all our customersThe dissatisfaction with the bag appears to be in the size/style of the bagUnfortunately, it is [redacted] ’s policy not to accept return of a monogrammed itemIt is clearly stated on their website:http://www[redacted] /he [redacted] Had the customer not had the item monogrammed, he could have returned for full refund to [redacted] Lastly, I can provide a scan of the correspondence between [redacted] and the customerTo their credit, they confirmed to the customer the size of the bag and clearly state that if it is monogrammed, the item cannot be returnedAt the end of the day we at [redacted] Leather Coalways strive for customer satisfaction and have in place policies to help provide thatWe are very sorry and apologize that the wrong item was initially shippedAnd again, we would be happy to provide him with a $reimbursement for the inconvenience, regardless if he has a receiptI take this complaint very seriously, so please contact me if you need any more informationBest Regards, [redacted] President [redacted] Leather Co., Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so as not to take it any further.
I would again state that even a short customer service phone call would have resolved this situation, and I find that the direct seller bears more responsibility than your company. I would encourage increasing communications avenues (verbal as opposed to only electronic) in the future
I wish you the best on your future business dealings
I received your letter regarding a complaint against both [redacted] & [redacted] Leather Co. , ID # [redacted]. I can only speak on behalf of [redacted] Leather Co. I am happy to say, up until this incident, we have never received a complaint about our business in 22 years. While circumstances that...
brought this complaint were unfortunate, we followed all procedure to diminish the inconvenience to the customer. Upon receiving order [redacted] placed by [redacted] for Item [redacted], we erroneously shipped item [redacted] After the customer received the wrong item and [redacted] communicated this to us, we followed normal procedure and created a UPS prepaid return label on our UPS account. We then scanned it and e-mailed the label to Breifcase.com so they could forward the label to the customer. The customer only had to place the label on the box of the item and hand it to either a UPS driver or a UPS store. There would be no fee involved as we paid for the label. Meanwhile, as to not delay, we sent the correct item to [redacted] to monogram and send to customer. The customer did use the label provided and the item was returned (I can provide a label scan directly from the returned item box). I am unclear as to why he paid and additional $11.00 to return the item. No charges at all should have taken place and if $11.00 was charged to the customer by UPS, we were not provided with a receipt for the wrongful charge. Regardless, we would be happy to reimburse him for the $11.00 due to his inconvenience. As far as the dissatisfaction for the final monogrammed item he received, we are in no way responsible. The item has a 1 year warranty against all defects. If there was a defect, we would provide a replacement without hesitation. This is a procedure that we stand by with all our customers. The dissatisfaction with the bag appears to be in the size/style of the bag. Unfortunately, it is [redacted]’s policy not to accept return of a monogrammed item. It is clearly stated on their website:http://www.[redacted]/he[redacted] Had the customer not had the item monogrammed, he could have returned for full refund to [redacted] Lastly, I can provide a scan of the correspondence between [redacted] and the customer. To their credit, they confirmed to the customer the size of the bag and clearly state that if it is monogrammed, the item cannot be returned. At the end of the day we at [redacted] Leather Co. always strive for customer satisfaction and have in place policies to help provide that. We are very sorry and apologize that the wrong item was initially shipped. And again, we would be happy to provide him with a $11.00 reimbursement for the inconvenience, regardless if he has a receipt. I take this complaint very seriously, so please contact me if you need any more information. Best Regards, [redacted] President [redacted] Leather Co., Inc.
I received your letter regarding a complaint against both [redacted] & [redacted] Leather Co. , ID # [redacted]. I can only speak on behalf of [redacted] Leather Co. I am happy to say, up until this incident, we have never received a complaint about our business in 22 years. While circumstances that brought this complaint were unfortunate, we followed all procedure to diminish the inconvenience to the customer. Upon receiving order [redacted] placed by [redacted] for Item [redacted], we erroneously shipped item [redacted] After the customer received the wrong item and [redacted] communicated this to us, we followed normal procedure and created a UPS prepaid return label on our UPS account. We then scanned it and e-mailed the label to Breifcase.com so they could forward the label to the customer. The customer only had to place the label on the box of the item and hand it to either a UPS driver or a UPS store. There would be no fee involved as we paid for the label. Meanwhile, as to not delay, we sent the correct item to [redacted] to monogram and send to customer. The customer did use the label provided and the item was returned (I can provide a label scan directly from the returned item box). I am unclear as to why he paid and additional $11.00 to return the item. No charges at all should have taken place and if $11.00 was charged to the customer by UPS, we were not provided with a receipt for the wrongful charge. Regardless, we would be happy to reimburse him for the $11.00 due to his inconvenience. As far as the dissatisfaction for the final monogrammed item he received, we are in no way responsible. The item has a 1 year warranty against all defects. If there was a defect, we would provide a replacement without hesitation. This is a procedure that we stand by with all our customers. The dissatisfaction with the bag appears to be in the size/style of the bag. Unfortunately, it is [redacted]’s policy not to accept return of a monogrammed item. It is clearly stated on their website:http://www.[redacted]/he[redacted] Had the customer not had the item monogrammed, he could have returned for full refund to [redacted] Lastly, I can provide a scan of the correspondence between [redacted] and the customer. To their credit, they confirmed to the customer the size of the bag and clearly state that if it is monogrammed, the item cannot be returned. At the end of the day we at [redacted] Leather Co. always strive for customer satisfaction and have in place policies to help provide that. We are very sorry and apologize that the wrong item was initially shipped. And again, we would be happy to provide him with a $11.00 reimbursement for the inconvenience, regardless if he has a receipt. I take this complaint very seriously, so please contact me if you need any more information. Best Regards, [redacted] President [redacted] Leather Co., Inc.