Dear Revdex.com, Ms [redacted] , the customer, placed order # [redacted] on 11/12/during a peak period of businessSimultaneously our office has been in transition while we moved locationsOrder was shipped on 11/23/via [redacted] ( [redacted] ) and was delivered to customer on 11/28/The following day after item was received, customer claims item not received on [redacted] [redacted] Two days after item was received, customer files attached complaint with Revdex.com stating product was not receivedFrom all indications, it appears the customer did receive product but is requesting a refund because she is dissatisfied with the delayed delivery and lack of communication while our company was transitioning office locationsAll in all, we regret that the order did not ship earlier, and could not reply sooner to customerHowever, the product was received by customerIn conclusion, we are happy to refund customer should she wish to return the merchandise in new conditionThank you,***
I understand that Mr [redacted] is trying to protect his business but putting blame on a customer from his poor business operation is a low blowIt is with great disappointment from his office transition of moving to new location has made Mimoco, Inca business of carelessness, inconvenience, poor customer service, unreliable, and lack human characterYour customers are truly your fans and have been for many yearsMimico had build a great community with their customersBecause of this move and keeping his customers in the dark truly had jeopardized everything. With hardheartedness I accept Mr [redacted] 's response. Regards, [redacted]
Dear Revdex.com, Ms [redacted] , the customer, placed order # [redacted] on 11/12/during a peak period of businessSimultaneously our office has been in transition while we moved locationsOrder was shipped on 11/23/via [redacted] ( [redacted] ) and was delivered to customer on 11/28/The following day after item was received, customer claims item not received on [redacted] [redacted] Two days after item was received, customer files attached complaint with Revdex.com stating product was not receivedFrom all indications, it appears the customer did receive product but is requesting a refund because she is dissatisfied with the delayed delivery and lack of communication while our company was transitioning office locationsAll in all, we regret that the order did not ship earlier, and could not reply sooner to customerHowever, the product was received by customerIn conclusion, we are happy to refund customer should she wish to return the merchandise in new conditionThank you,***
I understand that Mr [redacted] is trying to protect his business but putting blame on a customer from his poor business operation is a low blowIt is with great disappointment from his office transition of moving to new location has made Mimoco, Inca business of carelessness, inconvenience, poor customer service, unreliable, and lack human characterYour customers are truly your fans and have been for many yearsMimico had build a great community with their customersBecause of this move and keeping his customers in the dark truly had jeopardized everything. With hardheartedness I accept Mr [redacted] 's response. Regards, [redacted]