Leduc Mechanical & Welding

Dear Revdex.com,This customer was charged in accordance with the agreed Terms & ConditionsThis customer's purchase was refunded today.Best regards,NetMarkets, LLC

Dear Revdex.com,Today we refunded this customer's $purchase.Best regards,NetMarkets LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We understand that the customer is unhappy with the product and we would like to apologize for any inconvenience our product might have causedWe realize how frustrating a situation like that can be and we are currently working to make it rightAfter reviewing our records, we found that *** [redacted] has placed an order on March **, for trial offers on our website and each order was shipped with a full sized productAt the time of the purchase, the customer agreed to the Terms and Conditions of the trial; which states that if their account is not cancelled within the first days, the customer would be charged for the price of the product; the customer received during her trial period timeframe and will also be enrolled into a monthly auto shipWe have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditionOnce the box is checked YES and the purchase information are entered; then the consumer is enrolled into our program and the orders are processedThe website always offers the terms and conditions available for the consumer, the product details and the customer support informationOur company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumerCustomer had contacted our customer care department on the same day of purchase requesting refundWe have cancelled the subscription and cancelled all the future shipmentsWe regret that the customer had a bad experience at this time to get a refundWe value our customers and understand how important it is to offer exceptional serviceIn order to resolve the case, we have now issued the refund of $back to his credit card on fileRefunds are made to the source of the original payment, and processing generally takes to business daysWe request the customer to contact his bank or credit card company directly to inquire as to when he can expect this refund to show up on his accountThank you for your co-operation and for giving us an opportunity to helpPlease contact us for further assistance regarding this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

815Dear Revdex.com,This customer's $purchase was refunded today.Best regards,NetMarkets, LLC

Dear Revdex.com,This customer has been refunded in full, and her account has been cancelled.Best regards,NetMarkets LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This was the address that was listed on the websiteI do not know if it was given under pretenseI have attached a Word document where I had copied the order page and the information from the "Contact Us" link on the page where I had ordered the productThere are also urls I providedOne is the link to the website that I copied weeks ago (click on the "get your sample bottle" button)Interesting enough, when you go to this url, this product is now called [redacted] instead of [redacted] ***The jar is the same but the label has changedThere is also different contact information listedThe second url (also copied weeks ago) is to a site called [redacted] ***, but the contact info and terms and conditions have changed I believe this should be investigatedIt seems as if whoever is behind this is falsely using other businesses on their site so that consumers cannot trace themAnd they keep altering the website to keep everyone off the trail as well.Your assistance in this matter is greatly appreciated.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com,Today we refunded this customer's purchases, as requested.Best regards,NetMarkets LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am now able to confirm the refund that I had requested as part of the complaint Sincerely, [redacted]

Dear Revdex.com,Today we refunded this customer's $as requested.Best regards,NetMarkets LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAs BioGeniste has issued my entire refund!
Sincerely,
*** ***

Dear Revdex.com,Yesterday we refunded this customer's $when she called our customer service team.The refund confirmation number is: *** Best regards,NetMarkets LLC

Dear Revdex.com,We refunded this customer's $purchase price on April **, 2016. The refund transaction ID # is: ***.Best regards,NetMarkets LLC

Dear Revdex.com,Please be advised that we have never sold any product to any customer named *** ** ***, or any variation of that name.The customer clearly has reached out to the wrong company. As you will surely understand, we can only resolve an issue with a customer that we have sold a product to. Our track record speaks for itself: any time the Revdex.com has notified us of a customerwho has a problem with our product, we quickly respond to the customer and resolve the customer's concern to the customer's satisfactionIn this particular case, we never sold anything to this person.We do not own, operate, distribute, or have anything to do with any products by these names:*** ***Please note that a few months ago, our Customer Service team began receiving bogus calls from customers that we had never sold anything to, requesting refunds for products that we knew nothing about. We believe that some bad actor may have copied and pasted our website somewhere, and wrongfully used our web design to sell their own products, but perhaps they neglected to change the Contact information on the webpages that they copied; so now we are receiving those callsThat is only a hypothesis, but it is the only thing we can imagine that would drive such calls wrongfully to us.In any event, there is a simple and fast way this customer can get her money back and prevent the bad actor who sold her the product from charging her again: She should immediately contact her credit card company, and tell them that there's a charge (or charges) on her account that she does not agree with, and ask the credit card company to file a "Charge Back"By contacting her credit card company and telling the credit card company to Charge Back, she should be able to get her refund and prevent future billings. The customer's credit card company will also be able to tell the customer the true and correct contact information of the company who sold to her and charged her. If we could help any other way we would, but we know nothing about this customer or any of the products that she is complaining about. Best regards,NetMarkets LLC

Dear Revdex.com,Today we refunded this customer's purchase price as requested.Best regards,NetMarkets LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have not had confirmation that no further monies will be debited from my account and what they want to do about the products I have been sent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com,Today we refunded this customer's $purchase, as requested.Best regards,NetMarkets LLC