Lee & Associates

Review: Mr. David Lee, Owner of Lee & Associates which operates [redacted] was negligent in its removal of snow from its business On Monday 1/25/16 and 1/26/16 which resulted in me not having access to items in my storage which I was to deliver for sale. His negligence resulted in a $100 loss for me on 1/26/16.

I asked David Lee to cover my loss by allowing me three months free rent which would have approximately equaled the same amount with a credit I had already received from them on 1/25/16.

Mr. Lee was completely dismissive of my concerns as a paying customer and refused to remedy my loss.Desired Settlement: I would like Three free months of storage at the facility beyond the date of my current storage lease.

Business

Response:

To Whom it may concern:We had 24 inches of snow. The storm was well publicized, the customer had ample time to make ready for the storm and access his unit prior to the storm. He will have access to his unit tomorrow. We have more than adequately removed the snow and in a timely fashion. Under no circumstance will we pay him his extortion money. Many properties in town still are not cleared as well as many municipality parking lots and side walks. The customer is unreasonable and unrealistic in his request and in appropriately interfered with the snow removal contractor on the site.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Lee & Associates are a multi-million dollar real estate company. The snow stopped falling with any serious accumulation by late Saturday Afternoon before dark. They should have prepared for the storm so that customers would have access to their lockers by open of business on Monday morning. My need to access the unit did not arise until Monday morning (more than 36 hours after snow stopped accumulating) and again on Tuesday Morning (more than 62 hours after snow stopped accumulating).On Monday I spoke with [redacted] who assured me that the business would have their facility plowed by about 4p the same day. Lee & Associates did nothing to remove their snow all day Monday except to clear the snow around their building. They obviously knew the need for snow removal but cared nothing about their many paying customers whose storage units they left untended and steeped in 2-3 feet of snow.Lee & Associates totally disregarded me and their other customers without regard for how it would impact us. After having expressed my concerns to [redacted] on Monday and having been told that it would be cleared that afternoon, I was disappointed that it still haven't been done by Tuesday Morning. Some of the work was being done although my section had still not been touched. I courteously flagged a plow operator and requested that a small portion which he was within 5 feet of be plowed for me to walk to access my unit and my courteousness was met with outright contempt and rudeness by the operator (after having spoken with Mr. Lee later, I realized that he too demonstrated that same attitude of rudeness and disregard for his customers and perhaps it is seems that it is the culture of his company).I then called the office to express my concern that my Unit was still in accessible. [redacted] said she was surprised and that she had specifically instructed the plow operators to clear my section as priority. The plow operators clearly disregarded her as well.On Monday I explained to [redacted] that not being to access my storage unit was having a financial impact on me. She gave a $25 credit to my account. On Tuesday morning the impact of not being able to get to my unit was $100. She said she could not authorize that much of a credit and I asked her to escalate it to someone who's could authorize such.I thought that it was an appropriate and fair expectation to have them cover the loss since they didn't allow me access. I didn't even want Cash. I suggested that they give me three months Free Rent of my unit as that would have about equaled what I would have been charged for that period.As evidenced by Lee & Associates response... They are not customer friendly. My concerns are valid. My requests are fair. If $100 is "Extortion" to a multi-million dollar real estate company then they are definitely unrealistic.Mr. David Lee and Lee & Associates of [redacted] are missing out on a simple opportunity to take care of their customer. That's what good businesses do. Good businesses take care of the small customers just the same as the million dollar customers.I would hope that David Lee and Lee & Associates would reconsider and take a customer centered approach. My request remains the same... I wand three free months of storage unit rental at the [redacted] beyond my current lease.

Regards,