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LEE ENTERPRISES HOLDINGS INC

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LEE ENTERPRISES HOLDINGS INC Reviews (15)

This is a ridiculous complaint as this purchase was made through our store on *** has both seller and buyer protection policies that if the buyer did not receive the item, they can file a not received case through *** at which point *** will cover both the buyer and seller

The manufacturer is currently out of stock on the part the buyer wantsWe do not bill customers until the item is available to ship which is why no invoice has been sent yetOnce again, we agreed as a favor to the buyer to take item back well past the return policyAt this point, since the buyer is complaining about an issue that we bent over backwards to help with, we will just send the original item the customer ordered back to them

Complaint: ***I am rejecting this response because:
The seller did not give me a refundSeller did whatever he could, so I would not get my money back
I would like my refund, so this can be over with
Sincerely,*** ***

We are a bit confused to what the complaint is aboutThe buyer claims we charged them three times for an order but it is IMPOSSIBLE for that to happen as our credit card processor has safeguards in place which only allow one charge and never more then the preauthorized amountHere is proof of the
charge from our card processor:
xxxxxxxxxxxx***, Expxx/xxxxApproval: *** for up to ***AVS: Y (Addr OK ZipOK)CVV: M (Code Match)Capture: Transaction ID *** for ***
This was one captureI believe we have cleared this up with the buyer also as he was completely unaware there is a different from a pending authorization and a charge

Once again, this is an *** transaction and falls under ***'s buyer policy where both the buyer and seller will be covered if item was not received but tracking shows deliveredYou can read more here on how to contact *** to reimburse you for your purchase:
http://pages.***.com/***-money-back-guarantee/

Complaint: ***I am rejecting this response because: Sparktec says the manufacturer is out of stock for the *** flywheel but two calls to the manufacturer, *** *** ***, ten days apart in *** produced the information that the flywheel is available
Sparktec has had my flywheel since 2*** and said nothing about lack of availability of the exchange flywheel until the Revdex.com contacted them, despite many emails exchanged previously
Because Sparltec apparently no longer intends to live up to it's good faith commitment, I will accept a refund of the purchase price of the flywheel of $***as satisfactory resolution of this complaint"
I note that I informed Sparktec ONE WEEK before contacting the Revdex.com that I intended to do so and received no response
Sincerely, *** *** *** *** *** *** *** ***WHunter Lucke

Initial Business Response /* (1000, 5, 2016/01/04) */
We have already been in contact with the buyer regarding the issue and have agreed to take item back for a full refund no questions asked due to the product being different then described. Because this was a manufacturers defect and the issue...

occurred during the holiday season, it has taken additional time for the manufacturer to issue a return authorization but we have kept the buyer in contact the whole time and will continue to do so until the RMA authorization is issued.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will let it be known that this seller employs unprofessionalism in that my personal information is being threatened. I guess I will have to make that matter myself if this channel doesn't want to. I will also say that it has now been 8 business days and there has been no timeframe expectation other than we will email you. There is a serious problem with this company.

We have issued a full refund to the buyer as we have kept in touch with the buyer through emails throughout so any claims that we are "ignoring" customer is false and can send full email chain between us and the customer. The manufacturer of the wheels ordered by the customer has been running into...

multiple issues with their customer service and shipping department. We are aware of the issues and have let all customers know who purchase these wheels about possible delays that we have no control over but have been working with this manufacturer to fix their processes and issues to avoid future issues:
Order ID    [redacted]Marked     Cancelled (not counted in stats)Mark Reason     Customer changed mindDate     Sun Mar 18 22:12:17 PDT 2018[redacted] Pierson[redacted])Tracking Information      Tracking # Payment     Visa    [redacted]Approval: [redacted]   for up to 625.00AVS: Y (Addr OK Zip5 OK)CVV: M   (Code Match)Capture: Transaction ID [redacted] for 625.00Refund: Transaction ID [redacted] for 625.00

Complaint: [redacted]I am rejecting this response because:
This is not acceptable. You failed to provide me with the
Product I ordered. I am still asking for a full refund.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/15) */
We have been in constant contact with customer. Saying we are not answering the phones is ridiculous as we have correspondence with the buyer through email daily and can provide proof of every email sent if needed. The issue here is a...

manufacturers warranty and customer wants a different resolution not listed in the terms and conditions of the manufacturers warranty policy. Customer has been notified to send product back in accordance with the manufacturers warranty policy. If the customer wants a different resolution, we cannot help unfortunately.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/16) */
Problem has been resolved so far with first steps of warranty issue being agreed upon.
Final Business Response /* (4000, 40, 2016/02/24) */
We have nothing more to add to this case then what we have already stated to the buyer. What the buyer will not tell you is he has tried to file a lawsuit as well as open a Revdex.com case against the manufacturer. Because of this, this is beyond our control now regarding the warranty claim. The manufacturer has now requested the buyer to work directly with the manufacturer in handling this matter.
Final Consumer Response /* (4200, 42, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called Revdex.com and the representative said to me the only thing left for me to do to get some kind of action of this company is to go to small claims court.

This item was purchased on eBay, tracking shows item was shipped and delivered:
[redacted]
We see in messages that you attempted to change address...

from Texas to New Jersey and now claiming you did not receive it because it was not shipped to New Jersey per eBay policy of changing shipping addresses:
3/8:
Hello I want you to change my shipping address from: [redacted]
 
Next, you bought this from eBay so please follow eBay's rules of buying and selling, you opened a case with eBay already claiming we are at fault, however ebay closed the case in OUR favor as we followed all proper pr
 
Good news! Your payment is now availableeBayThis case is now closedHi James,We reviewed this case and have closed it without any refund to the buyer.The case will not affect your seller performance. Any feedback left for this transaction will be removed.We received tracking information that shows the item was delivered to the buyer's address.See case details[redacted]Buyer:samererAmount:$163.25Quantity:2Case #:[redacted]Case opened:Mar 22, 2018Case closed:Mar 28, 2018

Complaint: [redacted]I am rejecting this response because: The ' good faith' response has produced no flywheel in FIVE months. The statement that the manufacturer does not have the flywheel is very suspect as in two recent  calls to the manufacturer I  have been assured that the flywheel is available. Sparktec did not promise to procure the flywheel.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Athough the allegations of his email chain are in correct I'll gladly accept this. I truly believe this was the only reason he finally emailed me back. Sincerely, Justin [redacted]

We agreed to take the item back for an exchange well past the 30 day return policy period. In fact, it was over a year but we still went ahead to accept it and exchange it in good faith for the customer. The issue currently is the manufacturer does not have the replacement part in stock yet so we...

have yet to process the exchange. At this point, we can send the original order back to the customer if there seems to be an issue and a complaint for an exchange a year past the return date.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Samer [redacted]

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Address: 507 Wilson St, Frontenac, Kansas, United States, 66763-2459

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