Complaint: [redacted] I am rejecting this response because: Sparktec says the manufacturer is out of stock for the [redacted] flywheel but two calls to the manufacturer, [redacted] , ten days apart in *** [redacted] produced the information that the flywheel is available Sparktec has had my flywheel since 2*** [redacted] and said nothing about lack of availability of the exchange flywheel until the Revdex.com contacted them, despite many emails exchanged previously Because Sparltec apparently no longer intends to live up to it's good faith commitment, I will accept a refund of the purchase price of the flywheel of $***as satisfactory resolution of this complaint" I note that I informed Sparktec ONE WEEK before contacting the Revdex.com that I intended to do so and received no response Sincerely, [redacted] ***WHunter Lucke
We have issued a full refund to the buyer as we have kept in touch with the buyer through emails throughout so any claims that we are "ignoring" customer is and can send full email chain between us and the customerThe manufacturer of the wheels ordered by the customer has been running into multiple issues with their customer service and shipping departmentWe are aware of the issues and have let all customers know who purchase these wheels about possible delays that we have no control over but have been working with this manufacturer to fix their processes and issues to avoid future issues: Order ID [redacted] Marked Cancelled (not counted in stats)Mark Reason Customer changed mindDate Sun Mar 22:12:PDT [redacted] Pierson [redacted] )Tracking Information Tracking # Payment Visa [redacted] Approval: [redacted] for up to 625.00AVS: Y (Addr OK ZipOK)CVV: M (Code Match)Capture: Transaction ID [redacted] for 625.00Refund: Transaction ID [redacted] for
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAthough the allegations of his email chain are in correct I'll gladly accept thisI truly believe this was the only reason he finally emailed me backSincerely, Justin [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ We have already been in contact with the buyer regarding the issue and have agreed to take item back for a full refund no questions asked due to the product being different then describedBecause this was a manufacturers defect and the issue occurred during the holiday season, it has taken additional time for the manufacturer to issue a return authorization but we have kept the buyer in contact the whole time and will continue to do so until the RMA authorization is issued Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will let it be known that this seller employs unprofessionalism in that my personal information is being threatenedI guess I will have to make that matter myself if this channel doesn't want toI will also say that it has now been business days and there has been no timeframe expectation other than we will email youThere is a serious problem with this company
Complaint: [redacted] I am rejecting this response because: This is not acceptableYou failed to provide me with the Product I orderedI am still asking for a full refund.Sincerely, [redacted] ***
We agreed to take the item back for an exchange well past the day return policy periodIn fact, it was over a year but we still went ahead to accept it and exchange it in good faith for the customerThe issue currently is the manufacturer does not have the replacement part in stock yet so we have yet to process the exchangeAt this point, we can send the original order back to the customer if there seems to be an issue and a complaint for an exchange a year past the return date
Complaint: [redacted] I am rejecting this response because: The ' good faith' response has produced no flywheel in FIVE monthsThe statement that the manufacturer does not have the flywheel is very suspect as in two recent calls to the manufacturer I have been assured that the flywheel is availableSparktec did not promise to procure the flywheel.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ We have been in constant contact with customerSaying we are not answering the phones is ridiculous as we have correspondence with the buyer through email daily and can provide proof of every email sent if neededThe issue here is a manufacturers warranty and customer wants a different resolution not listed in the terms and conditions of the manufacturers warranty policyCustomer has been notified to send product back in accordance with the manufacturers warranty policyIf the customer wants a different resolution, we cannot help unfortunately Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/16) */ Problem has been resolved so far with first steps of warranty issue being agreed upon Final Business Response / [redacted] (4000, 40, 2016/02/24) */ We have nothing more to add to this case then what we have already stated to the buyerWhat the buyer will not tell you is he has tried to file a lawsuit as well as open a Revdex.com case against the manufacturerBecause of this, this is beyond our control now regarding the warranty claimThe manufacturer has now requested the buyer to work directly with the manufacturer in handling this matter Final Consumer Response / [redacted] (4200, 42, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called Revdex.com and the representative said to me the only thing left for me to do to get some kind of action of this company is to go to small claims court
Complaint: [redacted] I am rejecting this response because: Sparktec says the manufacturer is out of stock for the [redacted] flywheel but two calls to the manufacturer, [redacted] , ten days apart in *** [redacted] produced the information that the flywheel is available Sparktec has had my flywheel since 2*** [redacted] and said nothing about lack of availability of the exchange flywheel until the Revdex.com contacted them, despite many emails exchanged previously Because Sparltec apparently no longer intends to live up to it's good faith commitment, I will accept a refund of the purchase price of the flywheel of $***as satisfactory resolution of this complaint" I note that I informed Sparktec ONE WEEK before contacting the Revdex.com that I intended to do so and received no response Sincerely, [redacted] ***WHunter Lucke
We have issued a full refund to the buyer as we have kept in touch with the buyer through emails throughout so any claims that we are "ignoring" customer is and can send full email chain between us and the customerThe manufacturer of the wheels ordered by the customer has been running into multiple issues with their customer service and shipping departmentWe are aware of the issues and have let all customers know who purchase these wheels about possible delays that we have no control over but have been working with this manufacturer to fix their processes and issues to avoid future issues: Order ID [redacted] Marked Cancelled (not counted in stats)Mark Reason Customer changed mindDate Sun Mar 22:12:PDT [redacted] Pierson [redacted] )Tracking Information Tracking # Payment Visa [redacted] Approval: [redacted] for up to 625.00AVS: Y (Addr OK ZipOK)CVV: M (Code Match)Capture: Transaction ID [redacted] for 625.00Refund: Transaction ID [redacted] for
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAthough the allegations of his email chain are in correct I'll gladly accept thisI truly believe this was the only reason he finally emailed me backSincerely, Justin [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ We have already been in contact with the buyer regarding the issue and have agreed to take item back for a full refund no questions asked due to the product being different then describedBecause this was a manufacturers defect and the issue occurred during the holiday season, it has taken additional time for the manufacturer to issue a return authorization but we have kept the buyer in contact the whole time and will continue to do so until the RMA authorization is issued Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will let it be known that this seller employs unprofessionalism in that my personal information is being threatenedI guess I will have to make that matter myself if this channel doesn't want toI will also say that it has now been business days and there has been no timeframe expectation other than we will email youThere is a serious problem with this company
Complaint: [redacted] I am rejecting this response because: This is not acceptableYou failed to provide me with the Product I orderedI am still asking for a full refund.Sincerely, [redacted] ***
We agreed to take the item back for an exchange well past the day return policy periodIn fact, it was over a year but we still went ahead to accept it and exchange it in good faith for the customerThe issue currently is the manufacturer does not have the replacement part in stock yet so we have yet to process the exchangeAt this point, we can send the original order back to the customer if there seems to be an issue and a complaint for an exchange a year past the return date
Complaint: [redacted] I am rejecting this response because: The ' good faith' response has produced no flywheel in FIVE monthsThe statement that the manufacturer does not have the flywheel is very suspect as in two recent calls to the manufacturer I have been assured that the flywheel is availableSparktec did not promise to procure the flywheel.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ We have been in constant contact with customerSaying we are not answering the phones is ridiculous as we have correspondence with the buyer through email daily and can provide proof of every email sent if neededThe issue here is a manufacturers warranty and customer wants a different resolution not listed in the terms and conditions of the manufacturers warranty policyCustomer has been notified to send product back in accordance with the manufacturers warranty policyIf the customer wants a different resolution, we cannot help unfortunately Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/16) */ Problem has been resolved so far with first steps of warranty issue being agreed upon Final Business Response / [redacted] (4000, 40, 2016/02/24) */ We have nothing more to add to this case then what we have already stated to the buyerWhat the buyer will not tell you is he has tried to file a lawsuit as well as open a Revdex.com case against the manufacturerBecause of this, this is beyond our control now regarding the warranty claimThe manufacturer has now requested the buyer to work directly with the manufacturer in handling this matter Final Consumer Response / [redacted] (4200, 42, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called Revdex.com and the representative said to me the only thing left for me to do to get some kind of action of this company is to go to small claims court