Lee Highway Exxon Reviews (1)
Review: Backstory: I came here on a Saturday morning because it was conveniently located to home, and for the most part, all safety inspections are pretty simple and quick. I've been coming here for the past 8 years or so that I've lived in the area with few complaints. Sure the place is filthy and rundown, and the guys aren't the friendliest, but they do this simple task for me.
This particular time, my car failed inspection because the front tires were too worn. This is Saturday. I get my tires replaced and bring it back on Tuesday at about 5:05 PM to have them redo the inspection and be done with it. As I pull in, I see an empty bay and the guy that did the inspection on Saturday walking out. Perfect! I'll hand him my keys and I'll be out of here in 10 minutes. He waves me off saying he's closed, and turns off the blinking neon "OPEN" sign. I explain that I came in on Saturday and I failed, but got new tires so I should be all set. "No, come back tomorrow" and then he closes the garage doors. Rude, but they must have closed at 5 PM and the guy wanted to get home. I can understand that.
Still, I'm a bit perplexed and annoyed. I drive off and am home 5 minutes later. Out of curiosity, I check the website for their opening hours so I can go in first thing in the morning and not be too late to work: http://www.exxonstations.com/home.php?storenum=2ea9a0814f75f91f77b5924ce7fe96f2<...⇄ />
What I see is that they actually stop doing inspections at 6 PM. They closed and sent me home with a failed inspection sticker an hour before posted closing hours. I wanted to call just to confirm they actually close at 6 PM, and that they do actually open at 8 AM. I asked the man about their hours, he starts off by saying they close at 6, which eventually turns into "we close before 6." At 6 like your posted hours or before 6? He is circling the question and is flustered when he abruptly says that "he has a customer" and hangs up on me.
Infuriating. They definitely lost a long-time customer, and I strongly discourage anyone reading this to give them your business.Desired Settlement: An apology as well as them either honoring posted hours, or changing of posted hours to reflect "actual" operating hours.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have still lost my business.