Lee Hill Auto Service

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I completely reject the response from Lees HillFirst I did not authorize the Brake Fluid flush: second I did not authorize the oil additive:Second when the lady behind the counter told me the emergency brake was not holding she said she would have it checked out and get back to me with the cost to fixShe never got back to me about the emergency brake but went ahead and charged me $***[redacted] to tightenI was not aware of the hourly rate as it is not posted in the waiting room and I would not have paid that much to adjust it as I have others who would have adjusted it for far lessWhen I went in I told the lady I wanted an oil change and the light bulb replaced and that was itThey do not have any forms with my authorization to do any of the work other than that Imagine my shock on receiving a bill for $***[redacted] for an oil change and bulb replaced!

Revdex.com spoke with the owner of the business regarding this transactionThe customer brought the vehicle to the shop and it was discovered that the emergency brake was not holding properlyThe shop reviewed the issues and quoted the issues and cost to the customerThe first amount was higher than it should have been and the correct charge was $***, the business realized that when the quote was given and then corrected by the businessThe customer authorized the work that was done and that would be charged for the vehicleThe business owner is very willing to speak to the customer about this; he can come into the shop at anytime to discuss his concerns

Revdex.com spoke with the owner of the business regarding this transactionThe customer brought the vehicle to the shop and it was discovered that the emergency brake was not holding properlyThe shop reviewed the issues and quoted the issues and cost to the customerThe first amount was higher than it
should have been and the correct charge was $353, the business realized that when the quote was given and then corrected by the businessThe customer authorized the work that was done and that would be charged for the vehicleThe business owner is very willing to speak to the customer about this; he can come into the shop at anytime to discuss his concerns

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I completely reject the response from Lees HillFirst I did not authorize the Brake Fluid flush:secondI did not authorize the oil additive:Second when the lady behind the counter told me the emergency brake was not holding she said she would have it checked out and get back to me with the cost to fixShe never got back to me about the emergency brake but went ahead and charged me $to tightenI was not aware of the hourly rate as it is not posted in the waiting room and I would not have paid that much to adjust it as I have others who would have adjusted it for far lessWhen I went in I told the lady I wanted an oil change and the light bulb replaced and that was itThey do not have any forms with my authorization to do any of the work other than that Imagine my shock on recieving a bill for $for an oil change and bulb replaced!

To Whom it may concern,We invited *** and *** *** to our shop today to talk about the problem on there vehicleWe explained our feeling on what happened and the ***' are going back to *** to see about further help on this repair We are here for them if they need any further
assistance in this matter.Thank You, Mark T*** (Owner)Lee Hill Auto Service***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Tone of letter suggests that I told them to do what they did which I did not inany way authorizeIf I had told them then I would not have an issue!!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Tone of letter suggests that I told them to do what they did which I did not in any way authorizeIf I had told them then I would not have an issue!!

The business reached out to Revdex.com regarding this caseThe owner is willing to sit down with the customer to discuss the concerns that he has regarding these issues.The business will not be offered any compensation or refund at this time without speaking directly to the customer because the business stands behind the conversation had with the customer that day in the shop when he verbally told the shop to take care of the issues

Revdex.com spoke with the owner of the business regarding this transaction. The customer brought the vehicle to the shop and it was discovered that the emergency brake was not holding properly. The shop reviewed the issues and quoted the issues and cost to the customer. The first amount was higher than it...

should have been and the correct charge was $[redacted], the business realized that when the quote was given and then corrected by the business. The customer authorized the work that was done and that would be charged for the vehicle. The business owner is very willing to speak to the customer about this;  he can come into the shop at anytime to discuss his concerns.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
I completely reject the response from Lees Hill. First I did not authorize the Brake Fluid flush: second I did not authorize the oil additive:Second when the lady behind the counter told me the emergency brake was not holding she said she would have it checked out and get back to me with the cost to fix. She never got back to me about the emergency brake but went ahead and charged me $[redacted].** to tighten. I was not aware of the hourly rate as it is not posted in the waiting room and I would not have paid that much to adjust it as I have others who would have adjusted it for far less. When I went in I told the lady I wanted an oil change and the light bulb replaced and that was it. They do not have any forms with my authorization to do any of the work other than that  Imagine my shock on receiving a bill for $[redacted].** for an oil change and bulb replaced!

Revdex.com spoke with the owner of the business regarding this transaction. The customer brought the vehicle to the shop and it was discovered that the emergency brake was not holding properly. The shop reviewed the issues and quoted the issues and cost to the customer. The first amount was higher than...

it should have been and the correct charge was $353, the business realized that when the quote was given and then corrected by the business. The customer authorized the work that was done and that would be charged for the vehicle. The business owner is very willing to speak to the customer about this;  he can come into the shop at anytime to discuss his concerns.

To Whom it may concern, We invited [redacted] and [redacted] to our shop today to talk about the problem on there vehicle. We explained our feeling on what happened and the [redacted]' are going back to [redacted] to see about further help on this repair.  We are here for them if they need any...

further assistance in this matter. Thank You, Mark T[redacted] (Owner)Lee Hill Auto Service540-834-0625

Review: Went in to get an oil change and to replace small light bulb for front light. Attendant told me about emergency brake not holding and I asked to check it out. Was told that she would get back to me to tell me what they found. After an hour and 1/2 she told me the bill was for $418+ I told her that that was shocking at which she changed it to $353.37. After looking over the bill back at my house I see several items I did not authorize:The brake fluid flush with a labor charge of $89.48;Brake fluid of $20.47;and the cleaning and adjusting of rear brakes and adjust emergency brake as applicable with a labor charge of $119.73. This is outrageous and I feel that I haver been "had"Desired Settlement: Since I was not consulted on the brake fluid flush and the labor cost of the rear brakes and emergency brake adjustments I should get a refund of $229.68-$89.48+20.47+119.73

Business

Response:

Revdex.com spoke with the owner of the business regarding this transaction. The customer brought the vehicle to the shop and it was discovered that the emergency brake was not holding properly. The shop reviewed the issues and quoted the issues and cost to the customer. The first amount was higher than it should have been and the correct charge was $353, the business realized that when the quote was given and then corrected by the business. The customer authorized the work that was done and that would be charged for the vehicle. The business owner is very willing to speak to the customer about this; he can come into the shop at anytime to discuss his concerns.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I completely reject the response from Lees Hill. First I did not authorize the Brake Fluid flush:secondI did not authorize the oil additive:Second when the lady behind the counter told me the emergency brake was not holding she said she would have it checked out and get back to me with the cost to fix. She never got back to me about the emergency brake but went ahead and charged me $119.73 to tighten. I was not aware of the hourly rate as it is not posted in the waiting room and I would not have paid that much to adjust it as I have others who would have adjusted it for far less. When I went in I told the lady I wanted an oil change and the light bulb replaced and that was it. They do not have any forms with my authorization to do any of the work other than that Imagine my shock on recieving a bill for $353.37 for an oil change and bulb replaced!

Business

Response:

The business reached out to Revdex.com regarding this case. The owner is willing to sit down with the customer to discuss the concerns that he has regarding these issues.The business will not be offered any compensation or refund at this time without speaking directly to the customer because the business stands behind the conversation had with the customer that day in the shop when he verbally told the shop to take care of the issues.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Tone of letter suggests that I told them to do what they did which I did not inany way authorize. If I had told them then I would not have an issue!!

Review: On December 2, 2013, I took my [redacted] in to this auto service business to find out why my car was bucking. [redacted] from Lee Hill Auto told me that I had oil leaking into the anti-freeze and that the total cost would be $1,875. I have the estimate on a Repair Order. After I e-mailed it to my father, he took the repair order to his mechanic who said the same work should be $950. In other words, Lee Hill Auto was grossly overcharging by taking parts that cost pennies and charging excessive amounts of money. I wanted a 2nd opinion and went to Affordable Automotive on [redacted] in [redacted]. They did a diagnostic for $99 and discovered that all I needed was 1.5 quarts of transmission fluid. That was the cause of the bucking. So, they filled up the transmission fluid for free. I said, "What about the supposed oil leak?" He said, "I can't tell customers they have an oil leak when they don't." I wouldn't be filing a complaint; however, my sister-in-law said this company lied to her too. In addition, my husband was in [redacted] yesterday. The employees at [redacted] see their employees all day since the businesses are right next to each other. The [redacted] employees were saying that the Lee Hill Auto Service guys are in the store all the time bragging about lying to and overcharging their customers. So, these are some major con-artists!Desired Settlement: I want these con-artists to stop selling unneeded repairs to unsuspecting customers. Their current Revdex.com rating has nothing to do with their practices, ethics, or character. In fact, it's very misleading. I think it is time to either shut them down or get new employees and management. I think people like this should be charged with a misdemeanor or felony because they are financially hurting innocent people.

Business

Response:

The business called this morning and they stated the customer came to the shop yesterday and they talked about the main problems with the car. The main issue is that the oil is mixing with the anti-freeze. It is unclear at this point where the customer is going to get the car fixed but they did determine there was a problem and it would need to be fixed.