Lee Johnson Chevrolet Mazda

Complaint: [redacted] I am rejecting this response because: Hello, I received a message that my complaint has been closedSorry not to have gotten back to you last weekIt was a little hectic and I've been having a cold since then I called and left a message to Lee Johnson last week but only was able to speak to someone in accounts payable and told that they're sending a refund checkThat was around last Wed however I haven't received the check yetI wanted to update my response once I received the checkI may need your help again if I don't get the refund soon or if they don't answer my calls Thank you, [redacted]

It is Kia's policy to only honor rebates where the names are exactly the same We contacted Kia on behalf of the customer and explained the situation, unfortunately Kia was not willing to make an exception under these circumstances As a gesture of goodwill, we will send a check to the customer in the amount of $to honor the rebate that should have been paid by Kia

No one from the service department recalls having spoken with the customer concerning a request for a refund. After reviewing the repair order(s), it appears there were two issues with the vehicle. Originally the vehicle came in for service in July for the instrument lamps flashing on
and off. The vehicle was diagnosed as needing a BCM module. The customer agreed and the work was completed. Customer returned in February with a complaint that "the vehicle is having similar issues". Diagnosis was an error code previously stored for the BCM. The repair order does not state any starting concerns, however there was an attempt to fail the starter at least times so a discussion must have taken place about a no start condition. The customer was charged for diagnosis of an apparent intermittent condition. The customer indicates they had a fuel pump replaced at another shop. A fuel pump replacement, while not uncommon, does not communicate to the computer a failure which would trigger an engine check lamp to illuminate. Replacing a fuel pump that is not failing at the time of inspection, is an educated guess which is sometimes necessary with intermittent conditions. We feel both diagnostic charges were appropriate given there were two different concerns. In any case, we have contacted the customer (voicemail) indicating we are issuing a refund for $which is the diagnostic charge and sales tax

Mr*** *** was in last week for noise coming from vehicle when going down road. We diagnosed the concern and advised Mr*** that the left front wheel bearing had gone bad and would need replacement along with the hub assembly. When Mr*** picked up his vehicle I learned of his
dissatisfaction with our findings. I was unable to speak with him that evening but placed a follow up call the following morning to address his concerns. Mr*** advised me that he had spent several thousand dollars and that he was upset that now he was spending more. I advised Mr*** that we would perform the labor for the repair at no charge and that he would be responsible for paying for the part only. I advised Mr*** that it was unfortunate and we valued him as a loyal customer of Lee Johnson. Mr*** agreed and I ordered the necessary parts to complete the repair. His contribution to the repair estimated at $
History: Mr*** was here on 04/07/for most recent diagnosis event, reference RO#251470. He also was here on 03/15/for a vibration concern at which time we replaced his steering knuckle, $1005.00, reference RO# 247610C and then again on 10/14/for replacement of right front axle, reference RO#
It was in the interest of customer satisfaction and loyalty that weoffered this goodwill to Mr***. Mr*** was satisfied with the resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

It is Kia's policy to only honor rebates where the names are exactly the same.  We contacted Kia on behalf of the customer and explained the situation, unfortunately Kia was not willing to make an exception under these circumstances.  As a gesture of goodwill, we will send a check to the...

customer in the amount of $400 to honor the rebate that should have been paid by Kia.

Complaint: [redacted]I am rejecting this response because:
Hello,
I received a message that my complaint has been closed. Sorry not to have gotten back to you last week. It was a little hectic and I've been having a cold since then.
I called and left a message to Lee Johnson last week but only was able to speak to someone in accounts payable and told that they're sending a refund check. That was around last Wed however I haven't received the check yet. I wanted to update my response once I received the check. I may need your help again if I don't get the refund soon or if they don't answer my calls.
Thank you,
[redacted]

Revdex.com:
I’m sorry for the delayed response. I received a refund check about 10 days ago. I’m satisfied with the business’s solution as far as my Revdex.com complaint is concerned. I’d also like to address the business’s response. When I brought my car again in Feb, the reason was not "the vehicle is having similar issues"(the instrument lamps flashing on and off.) I didn’t have the car-not-starting problem when I brought my car for the first time. As mentioned in my complaint, the car didn’t start and that maybe something to do with the newly installed module. This was stated when I made the service appointment and again when the service manager called me before the car was worked on. I believe the fuel pump was failing at the time of inspection because my car was diagnosed a need for the replacement only a few days after Lee Johnson checked out the car. In addition, I was requesting a refund because I originally paid two diagnosis charges (one from Lee Johnson, and the other from another shop) for the same complaint.
Thank you very much for your assistance to get my complaint resolved. Sincerely, [redacted]