Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Mr*** purchased his vehicle from us on 4/13/with miles on itHe then had routine maintenance performed at miles, miles, miles, 12,milesAt miles we learned of the customers issue and contacted Hyundai Motor America about the concern and were advised to
change the sensor status and reset themWe followed the recommended procedure and test drove the vehicle minutes to confirm the issue would not reoccurAfter the customer received his vehicle back he stated that the vehicle previously had a rock chip that was repaired and now the windshield was cracked after we test drove it to remedy his concernWe choose at this point to split the cost of the windshield with the customerAt 18,miles customer stated the same concern, we then repeated the same protocol with Hyundai Motor America and replaced a TPMS module, test drove and verified repairAt 19,miles customer retuned with same concern, we again repeated the same protocol with Hyundai Motor America and this time were advised to replace all TPMS sensorsThe issue we have is that we can never get the issue to duplicate when the vehicle is hereIf Mr*** would like to get a refund or exchange that can only be done with Hyundai Motor of America not Hyundai of EverettHyundai Motor of America has informed us not to work on this issue any more unless we have the vehicle with the TPMS light onAny other requests need to be taken up with Hyundai Motors of America
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Mr*** purchased his vehicle from us on 4/13/with miles on itHe then had routine maintenance performed at miles, miles, miles, 12,milesAt miles we learned of the customers issue and contacted Hyundai Motor America about the concern and were advised to
change the sensor status and reset themWe followed the recommended procedure and test drove the vehicle minutes to confirm the issue would not reoccurAfter the customer received his vehicle back he stated that the vehicle previously had a rock chip that was repaired and now the windshield was cracked after we test drove it to remedy his concernWe choose at this point to split the cost of the windshield with the customerAt 18,miles customer stated the same concern, we then repeated the same protocol with Hyundai Motor America and replaced a TPMS module, test drove and verified repairAt 19,miles customer retuned with same concern, we again repeated the same protocol with Hyundai Motor America and this time were advised to replace all TPMS sensorsThe issue we have is that we can never get the issue to duplicate when the vehicle is hereIf Mr*** would like to get a refund or exchange that can only be done with Hyundai Motor of America not Hyundai of EverettHyundai Motor of America has informed us not to work on this issue any more unless we have the vehicle with the TPMS light onAny other requests need to be taken up with Hyundai Motors of America