Lee Kia of Greenville

False advertisement of a vehicle. Lying concerning condition of vehicle. Bait and switch . Misrepresentation.I called Lee Kia to inquire about the ad on auto trader concerning the vehicle ad below.New[redacted] Stock No. [redacted] VIN [redacted]Desired SettlementSpoke with [redacted] and [redacted] about Kia. Went to buy it. when signing papers informed it had been wrecked. Damage amt > 10,000. > 25% of value. Ad never said suv was a demo. Never mentioned wrecked. Was told financing was 0%. Then told we can get 0% on demo. But we can sell you this new 2015 . False advertising. DOES NOT advertise as wrecked! Greater than 25% of value of vehicle. Stock No. [redacted] VIN [redacted] Advertisement*Overview *Model Details *Reviews & News *Warranty New 2014 [redacted]Stock No. [redacted]VIN See VIN *AT Car ID [redacted] Return to this vehicle quickly by searching with its[redacted] Car ID. Sport UtilityExterior:Ebony Black Interior:Gray 18CITY MPG 25HWY MPG Gasoline6 CylinderTransmission:6 Speed Shiftable Automatic Drive Type:2 wheel drive - front *4-Wheel Disc Brakes *ABS *AM/FM Stereo *Adjustable Steering Wheel *Auto-Dimming Rearview Mirror *Automatic Headlights *Auxiliary Audio Input *Back-Up Camera *Blind Spot Monitor *Bluetooth Connection *Brake Assist *Bucket Seats *CD Player *Child Safety Locks *Chrome Wheels *Climate Control *Cooled Front Seat(s) *Cruise Control *Daytime Running Lights *Driver Adjustable Lumbar *Driver Air Bag *Driver Illuminated Vanity Mirror *Driver Vanity Mirror *Dual Moonroof *Engine Immobilizer *Floor Mats *Fog Lamps *Front Head Air Bag *Front Side Air Bag *Front Wheel Drive *HD Radio *HID headlights *Hard Disk Drive Media Storage *Headlights-Auto-Leveling *Heated Front Seat(s) *Heated Mirrors *Heated Rear Seat(s) *Heated Steering Wheel *Integrated Turn Signal Mirrors *Intermittent Wipers *Keyless Entry *Leather Seats *Leather Steering Wheel *MP3 Player *Mirror Memory *Multi-Zone A/C *Navigation System *Pass-Through Rear Seat *Passenger Air Bag Sensor *Passenger Illuminated Visor Mirror *Passenger Vanity Mirror *Power Door Locks *Power Driver Seat *Power Folding Mirrors *Power Liftgate *Power Mirror(s) *Power Passenger Seat *Power Steering *Power Windows *Premium Sound System *Privacy Glass *Rear A/C *Rear Bench Seat *Rear Defrost *Rear Head Air Bag *Rear Parking Aid *Rear Spoiler *Remote Trunk Release *Satellite Radio *Seat Memory *Stability Control *Steering Wheel Audio Controls *Sun/Moon Roof *Sun/Moonroof *Temporary Spare Tire *Tire Pressure Monitor *Tires - Front Performance *Tires - Rear Performance *Traction Control *Trip Computer *Universal Garage Door Opener *Variable Speed Intermittent Wipers *Woodgrain Interior Trim Seller Comments Please call, text, or email [redacted] for internet pricing. Phone [redacted] or email [redacted] Lee Kia of Greenville - a Lee Motor Group company- doing business the right way since 1953. Whether you're in the market for a new car or a used car, we have Special Deals on our entire inventory. Our used car prices are the most competitive in the market-compare and save! And if you don't see what you want, we can find it for you at one of our other 7 dealerships! If a new car is your dream, we have the most fuel efficient on the road backed by our industry leading 10-Year/ 100,000-MI warranty DisclaimerLee Kia retains all rebates and incentives reflected in sale prices. Not all buyers will qualify for each incentive. Prices plus tax, tags, and $398 doc fee. Financing available with approved credit. Prices, specifications, rebates, and availability subject to change without notice. Vehicles subject to prior sale. Please confirm all options before purchase. Contact Lee Kia of Greenville for most current information. Business Response Contact Name and Title: [redacted] General MgrContact Phone:[redacted]Contact Email: [redacted]I do apologize for any confusion on the pricing and info on the mentioned vehicle...We do pride ourselves on customer satisfaction and had no intention to make anybody feel "mislead". Of course there is only so much information disclosed due to space available in our ads, but we gladly disclose any and all information that is needed to assist customers make a more informed/educated decision.We are glad to discuss/address any item that is a concern to our customers and hope to resolve these items. Unfortunately it did not work out in this particular case but we are working on improving and avoiding any further issues like this. I appreciate the feedback. Consumer Response I appreciate the response to my complaint. It was not confusion to deliberately represent the car as new and not WRECKED. It was a demo and should have said so. You don't disclose all information for customers to make an informed decision. Had the ad said DEMO OR WRECKED GREATER than 25% of vehicles value, that statement would be true. You could have said call for details. That may not have helped considering I called and talked to the internet manager, [redacted], three times and didn't receive correct information once. You do not wait until an offer has been agreed upon and papers are ready to be signed to say."By law I have to disclose to you this car has been wrecked" I said how much damage was done.[redacted] said 9,000. I said let me see the [redacted]. He said "Well maybe 10,000 but we used original Kia parts, that's why it cost so much to fix. I said that's greater than 25% OF THE VEHICLES VALUE. He said no its not. The vehicles sticker was 38,000. 25% of that is 9,500. Your saleman can't do math? I think the goal was to deliberately to deceive us. He offered a new vehicle to me for MORE than it was advertised on the internet.The statement that you disclose any and all information is probably done if the customer is smart enough to ask. No one with any authority came to talk with us while we were there, to help resolve the issue. When they figured we weren't stupid and they couldn't pull the wool over our eyes, they just wanted us to get out. No one called us the next day to resolve the "confusion" or us feeling "misled". That proves the statement that you are glad to discuss/address any concerns a customer has is false. The first step to that is to contact the customer! That is the reason that DIDN'T WORK OUT IN THIS PARTICULAR CASE!If you are working on improving and avoiding further issues like this, you could start by removing the ad that represents this vehicle as new, not a demo and doesn't say its wrecked. The ad is just further proof that the dealership was set out to deceive. I suggest you look at your ad which SAYS DOING BUSINESS THE RIGHT WAY and start to do just that! Sincerely, [redacted]Final Business Response Again, it was/is never our intention to have customers feel mislead. Our goal is to try to please and/or satisfy all customers that take the time to allow us to earn their business. We are a leading volume Kia dealer in doing this with a very high customer satisfaction rating. I have spoken to my manager who did actually meet/speak with/to both customers that visited the store but still were unable to work out the pricing. We have a disclosure that does disclose many items but utimately suggests to contact dealer for details. All information was disclosed but not exactly how the customers would have liked how/when. Again, I do apologize for this situation. My salesperson did in fact contact the customers after they left but still we were unable to come to an agreement. This is an isolated incident that is not a normal occurance within our business and should not be used to decide how we conduct business here at Lee Kia of Greenville. We are always trying to improve and unfortunately things like this occur and we try to learn and get better from these experiences. I have tried to contact the customers as well via voice mail.I will be more than happy to discuss it further on the phone or in person with the customers.Thank you,[redacted]General Manager

Lee Kia refused to assist me a warranty cancellation after numerous service issues with my car I purchased new at their dealership.I purchased a new 2015 optima from Lee Kia in May 2015.The steering column malfunctioned two weeks after purchasing the car, a tire burst of November of the same year and had two service issues with my door were they failed to secure parts I a timely manner.Lee service mgr stated he hadn't heard of. a steering column malfunctioned.I called the NTSB and reported the issue.Theu rest the steering column over a year.When I took my car to another kia dealership.I called Lee and they denied ever resetting the steering column even though service record I have indicated otherwise.I finally paid for an alignment.The car needed an alignment immediately after purchase.My tire burst.Toadside refused to tow the car in Italy even though I purchased an extended warranty which I found out later cover the same things as the factory warranty.The tire was replaced but Lee refused to show me the the tire or state why it was damaged.The door lock had to be repaired twice.Once at Lee and at another dealer.The repair was a partial recall.Lee didn't followup about the part.Intook the car to a dealer and had it fixed.It broke again.After calling Kia North America to no avail.I went back to Kia they charged for an alignment.I asked to cancel the warranty .The finance mgr refused to return my calls .I called today and was told the warranty would take 4 weeks to cancel.I faxed the warranty office.They stated the turn around time I was given was incorrect and thry weren't in receipt of any warranty form from Kia.Desired SettlementSend the warranty gap etc immediately to the lien holder.Business Response Contact Name and Title: [redacted] General MgrContact Phone: XXXXXXXXXXContact Email: [redacted]@leekiaofgreenville.comI apologize for the issues you have experienced with your purchase from our dealership. We are always happy to assist in servicing all customers. It seems that this happen to be an isolated case of where we failed to do our jobs correctly in communicating and keeping you informed. We strive to improve in our processes and satisfaction of customers needs. I understand sometimes vehicles do break down and need service work every now and again. We fix cars everyday in our service department and have many very satisfied customers. It is unfortunate that your experience was unpleasant. I would like an opportunity to make it right if you are still experiencing any other issues with the vehicle. As far as the warranty is concerned, it was cancelled per your request on 7/29/16 effective cancellation date of 7/15/16. It appears that all has been processed and is taken care of on our end. Again, please let me know if I/we can help clear this up. Consumer Response I am not satisfied with the service I received the managers were not truthful and calling Kia Norrh America's the brand you sell hasn't helped in this matter.Once you were made aware of this complaint the warranty was canceled however I called your office and was told by the finance dept it could take 4 weeks for the warranty money to my credited to my account.According to Kia in FL.Your office has until 081016 when you receive your start to process the percentages of what is left of the warranty and gap and then a check will be forwarded to my lien holder.I called the dealership daily and was told no one any finance was available to assist me.Nonsense how do you assist new customers with securing financing.Ee were sold a lemon a Lwe Kia was rude and unprofessional and did nothing to help the situation.I will continue to pursue my rights until the matter is closed and will warn other customers about KiaNorth America and their inability to chasten dealerships that operate outside of their guidelinesFinal Business Response As stated before, this has already been remedied... I have informed the customer that the cancellation has been processed on 7/29/16 effective date of cancellation is 7/15/16. the checks are processed within the 4 week period as stated as well. We work along with the insurance companies to get these policies processed and/or cancelled so it again is a time frame of up to 4 weeks that it may take for the checks to be processed. I appreciate your patience and again if you need further assistance, please don't hesitate to call me.Thank you,[redacted]General ManagerXXX-XXX-XXXX

The price of the vehicle sold included extraneous fees and/or the price of negative equity for a vehicle that had even trade value.My father (who suffers now from many medical issues) purchased a vehicle for me in November 2013 from Lee Kia of Greenville. At the time the purchase was made, we were given a written estimate of $6,200 for the trade in value of a car that we owed $6,648 on (we were waiting for the final payoff of the vehicle but thought it was $6,200). We were asked about the amount we were able to afford per month and $500 was given as a satisfactory amount. We were not at that time given the price of the car just showed us that the monthly payment would be $506 per month. We agreed this would be acceptable. When we entered the sales office to sign final paperwork, we were being rushed and the person preparing the paperwork was constantly up and down, in and out of the office and re-printing forms...When he sat down to explain the paperwork, he showed us the bottom line which was $36,500 +/- and said this would be the amount we were financing...leading us to believe this included all the interest charges (naive on our part).When I received my tax bill I was discussing the extremely high amount with a friend who purchased the same vehicle and I realized I was charged $6000-8000 MORE and she had negative equity.I pulled out the paperwork including the sticker from the car window and noted that the starting price of the car on the sticker was $28,170 and the starting sell price on our paperwork was $34,500. The dealership can now NOT give me a reason why there is a discrepancy. They have indicated it is what it is and they cannot and will not do anything about it. If my calculations are correct, the sticker price of the vehicle was $28,170 add $1,995 for Lee Kia's overhead (that came directly from the business manager) = $30,165 less the rebate noted on the contract and sticker of $2,900 less $400 military discount and the starting price should be $26,865. Additionally, they have added $3,100 for a service contract that we were quoted $600 for. Also, they have in the contract that the pay off would be made in 10 days, and I know for a fact that the check was not mailed until day 20 because I had to call them several times to get that done.Desired SettlementIt is our position that Lee Kia should take it upon themselves at their expense and time to contact the bank and have a new contract issued for the CORRECT amount of the car or write a check directly to [redacted] Bank on our behalf for the difference (after it has been approved by my father).My opinion is there was either a mis-communication or out right deception with the traded in vehicle. The amount difference is $6,330 which falls in between the written pay off amount and the actual pay off amount.Business Response Contact Name and Title: [redacted] General MgrContact Phone: XXXXXXXXXXContact Email: [redacted]@leekiaofgreenville.comThis transaction was approx 5 months ago so all I can go by is the paperwork that is on file and the memory of the finance manager. I personally looked through the file on this transaction and found it to be fully disclosed and signed by the customer. The trade value quoted and ackowledged by both [redacted] and [redacted] is 4,000.00. The form which explains several options on payments also fully discloses terms (payment options)and the overall price of the vehicle as well. This form is also signed off by both parties mentioned. It appears that the selling price may have been adjusted to over allow on the trade in value to show payoff(6668.78 actual trade payoff) for the trade for the bank due to negative equity at the time. When customers sign off on paperwork they are shown on every contract everytime what the terms are along with what the interest charges are for the full term. The contract also fully discloses the cost for each any every product included in the financed amount(extended service contracts,gap,etc) We are very interested in doing business the right way by treating every customer with honesty and courtesy. We offer options for customers to choose what terms are best for them and they agree by signing each document.I pulled this file and saw all forms disclosing the information necessary to make sure that all parties involved agreed and fully understood by signing each form provided. It is unfortunate that questions are now coming up when we could have cleared it up right away at the time of the transaction. It is not uncommon that a customer has questions about their transaction but usually it is at the time of signing the contract agreement not 5 monthslater. We strive for customer satisfaction and this was/is not how we do business. Consumer Response The trade in value was given as $6,200 not $4,000. I was given the trade in value by the salesman and only agreed to it because it would have left no negative equity on the trade in vehicle. The piece of paper we signed agreeing to this was a white piece of paper giving the pay off amount...If there is other paperwork stating this, we have not been presented with a copy.As well, the fact remains that the sticker value was $28,100 + $1995 dealer fees - $2900 rebate - $400 military discount which is $26,795 and the beginning balance on the form is $34,500 and the ending balance is $36,000+ That is $10,000 more!I have contacted the NCDMV for an investigation as well. The practice of lowering the tradein value at the last minute seems to be a consistent trend for this dealership. As for waiting 5 months...I agree I was naive and misunderstood the salesperson at the time the paperwork was signed, as the amount being the total amount including finance charges. It was not until I was discussing the tax bill with a friend who purchased the exact same vehicle that it was noted that there was a large discrepancy in final purchase price.