Lee Myles Transmissions

Mr [redacted] brought his car in to have the transmission diagnosedIt was determined that with over 300,miles on it, it needed be replacedIn the course of looking at the transmission we found several serious internal problems with with the engine related to multiple misfiring cylindersMr [redacted] decided to have both the engine & transmission replaced with low mileage used unitsWhile he was in my shop I was able to make some calls and find a low mileage engine & transmission in a price he was comfortable with At this time it was premature to be able to give Mr [redacted] a complete estimate because there are many incidental things related to replacing both an engine & transmission and we discussed thisHowever, I was able to give him a verbal price range of which he was comfortable withWe then made a verbal agreement stipulating that I needed a down payment so that the engine & transmission could be reserved under my account with the supplierOn 12-17-Mr [redacted] gave me $as a down payment and on 1-3-he gave me another $towards the down paymentWe then made a verbal agreement that when he paid me the cost to cover the purchase of the engine & transmission I would then bring the car into the shop look it over in finer detail and then give him an estimate for the complete job There was no other communications with Mr [redacted] until he called the shop and spoke to my manager stating that he was having money problems and had to postpone the repair to his car and that he needed his money back and that he was coming to pick up his carLater that day I called Mr [redacted] and said I contacted the supplier, spoke to my sales rep and he had to up channel my request for a refund to his superiorsI told Mr [redacted] that when I received my deposit money back he would then get his money back Mr [redacted] came with a friend and worked for days to dig his car out of the snow, get it started and drive it away He called a few days later inquiring about the status of his refundI told him that I received word back that my deposit would be returned by checkI told Mr [redacted] when I received the check and it cleared my bank I would refund his moneyI received the check on a thursday, I deposited it the next dayMr [redacted] called on thursday spoke to my manager again and she told him that we received the check and was waiting for it to clearMr [redacted] called again on saturdayI spoke to himI told him that I was waiting for the check to clear and he could come in on tuesday for his refundSunday night he made this complaintI received the complaint monday morningI called Mr [redacted] shortly after getting the email and left a message that he could come any time that day (monday) to get he moneyLate the next day on tuesday (March 3,2015) Mr [redacted] came in and was given a check for the full amount of $The check was paid out that same day At no time was there any discussion between Mr [redacted] and myself about a contract with an exact price to have his car repairedI have never made a contract with anyone to repair their vehicle with an estimate or any other priceNo one in the car repair business would be able to do this There also was never any calls to my shop from Mr [redacted] to obtain a contract to repair his car

Dear Revdex.com Representative, This answer is submitted in response to a complaint # [redacted] advanced by a Mr [redacted] against Lee Myles Transmissions, Incin West Roxbury, Massachusetts Mr [redacted] had his [redacted] towed into Lee Myles Transmission for replacement of the clutch as he felt that the clutch was not workingAlthough the car would not start due to a dead battery, we jump started the car and properly diagnosed the clutch problem as a failure of the external hydraulic clutch components, which prevented the clutch from activating properlyWe advised Mr [redacted] that this was an external problem, and consequently, that the repair would be significantly less expensive than replacement of the entire internal clutch components as he fearedWe also diagnosed that the battery in Mr [redacted] ’s car was deadLee Myles prepared a formal estimate in which we recommended replacement of the clutch master and slave cylinders, and the rubber flex line, as well as filling and bleeding of the hydraulic fluidWe also recommended replacement of the dead batteryThe estimate was given to Mr [redacted] who then gave authorization to do replace the hydraulic clutch components at a cost of $550.00, but Mr [redacted] refused to authorize replacement of the car batteryDespite the fact that we had to either jump start the car or push the car at no additional charge to the customer, Lee Myles Transmission replaced the clutch slave and master cylinders, replaced the rubber flex line, filled and bled the system, as authorized by Mr [redacted] at the estimated cost provided to the customerWe also charged the car battery at no additional charge to the customer, and the car was then road tested and returned to Mr [redacted] Several days later Mr [redacted] notified us that his car was still experiencing clutch problems and had it towed into Lee MylesLee Myles Transmission inspected the car and made additional repairs involving replacement of a defective fitting at the master cylinderWe replaced the defective fitting with a genuine [redacted] replacement part at no additional charge to the customerHowever, we were unable to properly road test the car because the car battery was still dead and clearly needed replacement despite a recent chargeUpon removing the battery caps we found that the sulfuric acid that is inside that battery had solidified, confirming that the battery had totally failed and required immediate replacementOnce again, we recommended replacing the battery so we could start and perform a proper road test to the car to properly diagnose the problem but Mr [redacted] refused to authorize Lee Myles Transmission to replace the battery, at which time we asked him to bring us another battery which we offered to install without additional charge to the customerInstead, Mr [redacted] chose to come and retrieve his vehicle from our parking lot after business hours, before we were able to properly test drive the vehicle to ensure that the repairs were complete and working properly Mr [redacted] later called Lee Myles Transmission demanding a full refund, alleging that the clutch was still not activating properly, and we apologized and advised him that we would be happy to re-inspect the vehicle, and to perform any necessary repairs at no additional cost to the customer, and to properly road test the car at no additional charge to him but he refused to return the car to our shop for re-inspection or repairLee Myles Transmission has a policy of making complete and accurate repairs and ensuring that our customers are extremely satisfied with their serviceUnfortunately we did not have an opportunity to complete satisfactory service on Mr [redacted] ’s [redacted] because of his refusal to replace the dead car battery as recommended, and his refusal to return the car for re-inspection and repair The original diagnosis of a faulty clutch master and slave cylinder and rubber flex line was accurate and necessary and these components were replaced at the exact cost provided in the original estimateIt is unfortunate that one of the hydraulic fittings later failed or was leaking causing similar symptoms, and we would have been more than happy to replace that fitting again at no additional charge to the customer if he had brought the car back to the shop for that repairAlso, if we were able to properly start and drive the car for a proper road test before Mr [redacted] removed the car from our facility, we could have identified the faulty hydraulic fitting before the clutch failed againUnfortunately without Mr [redacted] ’s authorization to replace the battery, we were unable to conduct that second road test before he retrieved his car from our shop Mr [redacted] is not entitled to a refund as all of the necessary components were properly replaced in accordance with the estimate provided to him, and while a fitting may have been defective or may have been leaking, we were not provided a proper opportunity to remedy that issue, which would have been done at no additional cost to the customerIn addition, we provided a battery charge at no additional charge to the customer despite his refusal to authorize replacement of an obviously dead battery as necessary.Please telephone this office if you require any additional informationThank you for your anticipated cooperationSincerely, [redacted] , Lee Myles Transmission Shop Foreman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** *** ***

Unfortunately this situation was totally out of my controlI was not able to diagnose Mr***'s van without having it in the shopWhen Mr
*** had his van towed to my shop all of my bays were full and
I had a full
schedule of cars waiting to come in for the next week and a halfI did tell
Mr*** that I would fit his van in to the flow as soon as I couldThe van
would not move forward and had a heavy grinding noise when it was put in drive
It is difficult to move a vehicle that the engine doesn't start or the
transmissions doesn't drive forward or reverse when it's the middle of JulyMy
shop is in Mount Pocono PAThis area is the ski resort capital of eastern PA
The elevation at my shops door is feet. It snows here as a matter of
routine during the winter months. Several times a week and every week
since his van was at my shop it snowedAs the snow got deeper it became increasingly
difficult and then impossible to moved disabled vehicles in and out of the
shopCompounding this was the shop was actually closed for days due to the
extreme weatherNone of my employees were able to get to workThe heavy snow
and the daily below zero or single digit temps caused me to have only one
worker off and on for another days other than the ones that we were
completely closedThis was due to them having no heat or broken water pipes or
not able to get their driveways clear of the ice or no school and no day care
I managed to get some vehicles moved aroundMr*** called and I did tell
him he was close to having his van looked at but then it snowed heavy again
that night, this happened every time he calledHis van had snow up to the
windows all the way around it and his van was behind several other cars that
were also buried in snowI do remember Mr*** telling me he was in a
rental carWe never spoke about me supplying him with a rental car or any kind
of reimbursementThis is something I have never been able to doIf anyone
thinks for a second that as the owner of this business that I would laugh at a
customer, that's just absurdI was finally able to get his van dug out and
ready to tow in to a bay to have it defrost and diagnosed the next dayMr
*** called me late that afternoon and said he was having a friend come and
tow his van home that nightSo I left it out and towed the next vehicle on the
list inHis friend came days later to tow his car awayIf I treated my
customers badly I would not have my calendar booked out weeks in advanceI have attached my customer service award for from headquartersI
am sorry that this has been the 4th coldest February since temperature records
were being keptI am still digging cars out of the snow to get them worked
on. I did the best that conditions would allowWe just had another inches of snow last night and it is still snowing now

I went to this business to get a transmission look at. owner son look at my car and tell me it take 7 hours to analyze. they take my car for 7 days and force me to pay cash for a rental that is their friends rental car. I pay $750 for cheap rental car - and go back and ask for my car and the guy starts punching me and demanding 850 in cash and telling me to go to the mac machine for cash for him. and I am an older man and can barely walk so I cannot move fast. he punch me again in the face. the police had to show up on the scene to get my car back.
my neighbor mechanic look briefly and say it was computer problem and fix in 2 hour -

Mr. [redacted] brought his car in to have the transmission diagnosed. It was determined that with over 300,000 miles on it, it needed be replaced. In the course of looking at the transmission we found several serious internal problems with with...

the engine related to multiple misfiring cylinders. Mr. [redacted] decided to have both the engine & transmission replaced with low mileage used units. While he was in my shop I was able to make some calls and find a low mileage engine & transmission in a price he was comfortable with. 
At this time it was premature to be able to give Mr. [redacted] a complete estimate because there are many incidental things related to replacing both an engine & transmission and we discussed this. However, I was able to give him a verbal price range of which he was comfortable with. We then made a verbal agreement stipulating that I needed a down payment so that the engine & transmission could be reserved under my account with the supplier. On 12-17-14 Mr. [redacted] gave me $500.00 as a down payment and on 1-3-15 he gave me another $250.00 towards the down payment. We then made a verbal agreement that when he paid me the cost to cover the purchase of the engine & transmission I would then bring the car into the shop look it over in finer detail and then give him an estimate for the complete job. 
There was no other communications with Mr. [redacted] until he called the shop and spoke to my manager stating that he was having money problems and had to postpone the repair to his car and that he needed his money back and that he was coming to pick up his car. Later that day I called Mr. [redacted] and said I contacted the supplier, spoke to my sales rep and he had to up channel my request for a refund to his superiors. I told Mr. [redacted] that when I received my deposit money back he would then get his money back.
Mr. [redacted] came with a friend and worked for 2 days to dig his car out of the snow, get it started and drive it away. 
He called a few days later inquiring about the status of his refund. I told him that I received word back that my deposit would be returned by check. I told Mr. [redacted] when I received the check and it cleared my bank I would refund his money. I received the check on a thursday, I deposited it the next day. Mr. [redacted] called on thursday spoke to my manager again and she told him that we received the check and was waiting for it to clear. Mr. [redacted] called again on saturday. I spoke to him. I told him that I was waiting for the check to clear and he could come in on tuesday for his refund. Sunday night he made this complaint. I received the complaint monday morning. I called Mr. [redacted] shortly after getting the email and left a message that he could come any time that day (monday) to get he money. Late the next day on tuesday (March 3,2015) Mr. [redacted] came in and was given a check for the full amount of $750.00. The check was paid out that same day.
At no time was there any discussion between Mr. [redacted] and myself about a contract with an exact price to have his car repaired. I have never made a contract with anyone to repair their vehicle with an estimate or any other price. No one in the car repair business would be able to do this. 
There also was never any calls to my shop from Mr. [redacted] to obtain a contract to repair his car.

My husband and I have had several repairs done at this location in Parkersburg, WV. We had transmission work on our 3\4 quarter ton GMC also our 82 Chevy truck in which we bought a crate motor which is still under warranty. They were able to work with the warranty company for cost of repairs that were needed. This makes the work needed so much easier. They have handle the jobs in a professional manner and I was pleased with the results.

Mr. [redacted] brought his car in to have the transmission diagnosed. It was determined that with over 300,000 miles on it, it needed be replaced. In the course of looking at the transmission we found several serious internal problems with with the engine related to multiple misfiring cylinders. Mr. [redacted] decided to have both the engine & transmission replaced with low mileage used units. While he was in my shop I was able to make some calls and find a low mileage engine & transmission in a price he was comfortable with. 
At this time it was premature to be able to give Mr. [redacted] a complete estimate because there are many incidental things related to replacing both an engine & transmission and we discussed this. However, I was able to give him a verbal price range of which he was comfortable with. We then made a verbal agreement stipulating that I needed a down payment so that the engine & transmission could be reserved under my account with the supplier. On 12-17-14 Mr. [redacted] gave me $500.00 as a down payment and on 1-3-15 he gave me another $250.00 towards the down payment. We then made a verbal agreement that when he paid me the cost to cover the purchase of the engine & transmission I would then bring the car into the shop look it over in finer detail and then give him an estimate for the complete job. 
There was no other communications with Mr. [redacted] until he called the shop and spoke to my manager stating that he was having money problems and had to postpone the repair to his car and that he needed his money back and that he was coming to pick up his car. Later that day I called Mr. [redacted] and said I contacted the supplier, spoke to my sales rep and he had to up channel my request for a refund to his superiors. I told Mr. [redacted] that when I received my deposit money back he would then get his money back.
Mr. [redacted] came with a friend and worked for 2 days to dig his car out of the snow, get it started and drive it away. 
He called a few days later inquiring about the status of his refund. I told him that I received word back that my deposit would be returned by check. I told Mr. [redacted] when I received the check and it cleared my bank I would refund his money. I received the check on a thursday, I deposited it the next day. Mr. [redacted] called on thursday spoke to my manager again and she told him that we received the check and was waiting for it to clear. Mr. [redacted] called again on saturday. I spoke to him. I told him that I was waiting for the check to clear and he could come in on tuesday for his refund. Sunday night he made this complaint. I received the complaint monday morning. I called Mr. [redacted] shortly after getting the email and left a message that he could come any time that day (monday) to get he money. Late the next day on tuesday (March 3,2015) Mr. [redacted] came in and was given a check for the full amount of $750.00. The check was paid out that same day.
At no time was there any discussion between Mr. [redacted] and myself about a contract with an exact price to have his car repaired. I have never made a contract with anyone to repair their vehicle with an estimate or any other price. No one in the car repair business would be able to do this. 
There also was never any calls to my shop from Mr. [redacted] to obtain a contract to repair his car.

We have researched this complaint, and realized there was an error on our part.  We have since corrected this issue and the refund check was mailed on 11/10/17.  We will take this complaint and work to better streamline our processes to make sure refunds are submitted...

timely.  I have not been successful in my attempts to contact the patient to offer an apology and to also let her know that she can expect her check via USPS within the next week; however, I will continue to attempt to contact her.

Review: I brought my car in for a diagnose of what was wrong with it, the company asked me to leave the car overnight so they can look for the problem, I agreed to do that. The next day I called the company on three different occasions for an update each time they told me that they will get back to me and they assured me that they will not perform any repairs without my consent. They never called me back.

The day after that I called again in the morning only to be informed that the vehicle has been repaired and that I owe them $475... I NEVER authorized any work to be done to my car, they didn't inform me ahead of time what the problem was or how much it was gonna cost. I find their business practice to be completely unethical and I want this complaint on file with the Revdex.com so that other unsuspecting customers have the information out there and stay away from this location.Desired Settlement: refund and apology.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had my car towed to Lee Myles on Whalley Ave. in June 2013 after it broke down on the highway. I suspected the transmission was to blame which is why I chose Lee Myles. They informed me the transmission was not the problem but it needed a new radiator. They installed one and I was charged around $900 for parts and labor. I moved back to North Carolina in July and within a week the same problems as before materialized. I had the car taken to a trusted local mechanic, [redacted], and they told me the radiator that Lee Myles put in was installed incorrectly and the whole thing needed to be replaced. They told me I should seek repayment from Lee Myles for the full price of what I paid. [redacted] only charged me $550 for a new radiator, close to half what Lee Myles charged. I spoke to [redacted] at Lee Myles and put him in contact with [redacted], and after the situation was explained he was very apologetic and shortly thereafter agreed to refund my whole payment. At this point I was very pleased with the whole exchange, he had been courteous and helpful. Fast forward 8 weeks later to nearly mid-October and I still have not received my check from them, despite at least 10 phone calls and conversations with [redacted] and [redacted], another employee at Lee Myles that I had spoken to many times about this issue. Every time I talked to one of them, they would say how upset they were because it was someone else's job and they were mad it hadn't been mailed. It would almost always end with something along the lines of "I'll get that check out to you right away." Of course, I still have not received the check. I always have to initiate the contact, they never call me to tell me what's going on or what the reason is for me not receiving my check. This whole process has been completely unacceptable and frankly, they don't seem to care. I'm not trying to scam anyone, I just want my money back that I paid them for a job they performed incorrectly.Desired Settlement: I want my full refund (roughly $900) for the money that I paid them in June. I'm fortunate that the car didn't break down on an interstate or in heavy traffic as it could have resulted in an accident, not to mention irreparable harm to my vehicle.

Business

Response:

Yes I am of this issue however I authorized a full refund of the work performed out state invoice # [redacted] for $ 551.59 as a Customer goodwill gesture.

Review: I took my chevy blazer in for a main control valve body to be fixed due to a failed emissions test.when getting the car back the mechanic had told me that I should be honest with you I heard a little knocking in the engine.I told him why is that I have had no engine problems and thought they were only fixing the problem in the transmission,he said I wouldn't worry about it but keep an eye out for it.this is after I paid him cash.on the way home it is within 15 miles to my house the car was not doing more than 40 mph and the knocking noise was louder I called he told me we didn't touch the engine and drive it back they be more than happy to check it out.I went to a garage on the way home instead where the mechanic told me it was down almost 3 quarts of oil,I was only about 1000 miles in to my oil change he put the oil in we tried to start the car but by then the engine was shot.I just happened to look at the odometer and for the one day I dropped the car off someone had drove it for over 50 miles.my blazer has 233000 miles on it and ran great with no issues.I placed calls to corporate and after a week they tell me theres not much they can do but they will call the franchise to see if they can do anything. I finally spoke to a manager because conveniently the owner wasn't there due to family issues I was told I understand that but still should of gotten a call from someone after a week.the mechanic told me they put the car on a lift and run it to reset the sensor to pass emissions then test drive it with the computer hooked up on it my feeling is with a high mileage car the stress they put on it was probably to much for it.they say its just coincidence.I say they blew my engine and wont admit it.then with talking to the mechanic after I tell him everything proceeds to tell me he be happy to look at it and get me a good deal on a engine which got me a little upset and had some choice words with him because he seemed arrogant about the whole thing felt like I was wasting his time.I don't think im a

Product_Or_Service: transmission repair

Desired Settlement: DesiredSettlementID: Refund

it and don't like being treated like one. I chose to fix the problem knowing there was a chance the transmission can go at any time the only reason I did it was to pass emissions and I knew there was nothing wrong with the engine and like everyone else with bills and debt I wasn't in a position to afford a car but had to get one so be AWARE of [redacted] motors in new haven. its just sad when nobody cares or takes pride in what they do. so its my word against his maybe something can get worked out

Business

Response:

Business Response /* (1000, 11, 2013/08/21) */

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@aol.com

Good day in reference to Mr. [redacted]'s Claim the customer brought his vehicle a 2000 Chevy Blazer White Ct Reg # [redacted] with 231,860 miles in for a failed emission test repair on Jul 9,2013 for a transmission solenoid code. We checked the vehicle for codes tested solenoids and verified transmission electrical problem. we then replaced Valve Body assembly cleared codes and performed drive cycle to verify proper repairs were made then tested on state emissions system and passed. we at no time abused his vehicle while road testing! Yes a total of 57 miles were logged most of them on a lift to simulate a drive cycles to complete readiness Monitors to test vehicle.We also drove vehicle on state roads to verify proper transmission operation. We advised Mr. [redacted] that there was a noise in his engine and he stated " He knew about it, my garage changed the water pump and other repairs" The way a customer pays doesn't matter!

Copies of check in sheet signed by customer as well as final invoice is available

Our Motto is " Customers for life "

I'm sorry we disagree.

We take no responsibility for the noise in his engine.

Regards,

Review: Below is a letter I sent them detailing my issues. I have also filed a complaint with my credit card company.

"Attention: **. [redacted] Jr. and **. [redacted] Sr. 9-26-2013

This letter is to notify you of damages that were done during repairs to the transmission on a 1998 Volvo V70-R AWD that was brought to your shop on July 26, 2013. The car was picked up on August 12th and you were paid $3,471.75. When the car was dropped off it was in perfect running order, except for the transmission, which can be attested to by two different shops that worked on my car in the proceeding weeks prior to the transmission failure. Within minutes of picking up my car I notified you that the air conditioner was not working. I returned to your shop and had it checked. After about a ½ hour, I was told by your mechanic that it was a faulty diverter door and it had nothing to do with any repairs that were done, and the air conditioner was working properly. On my way home I took the car to my regularly used general repair shop and inspection station, [redacted]’s Garage, in [redacted] PA. Within a few minutes of checking the air conditioner, I was told that the Freon level was low. They charged the system with Freon and then the air conditioner worked fine. The bill for this repair was $114.48, the bill is attached. August 14th, over the phone, I spoke to you ([redacted] Jr.) about this and you had no response to this fact.

When I returned the car to your shop for a scheduled inspection on September 13th I informed you that there was a knock coming from the right front wheel area on bumps, and also a metallic vibration coming from the same area. I also informed you that there was a pulsing coming from the transmission in a low speed/low load situation. None of these problems were present before your shop worked on my car. While at your shop that day you told me my engine mount was torn and the center carrier bearing was faulty, and that these two things were the cause of both the pulsing & the front end noises. You told me neither of these issues were the fault of the work that your shop did on my car, even though your mechanic stated to me, "I saw the motor mount was torn when I reinstalled it, so that is on me, I [redacted] up.” You made it very clear you had no intention of doing any additional work on the car, as nothing was your fault. Your father claimed he couldn’t hear any noises from the car when he took it on a test drive, although he did agree that he felt the pulsing in the transmission on takeoff. I found it Interesting that as I left I heard the clanking from the front end within a few hundred feet of leaving your shop.

Why a mechanic would reinstall a torn motor mount in a car that your shop had for sixteen business days is a real mystery to me, especially when you were under zero time pressure from me to have the car finished! This was the same mechanic that stated my air conditioner was fine, but my diverter door in the AC system had inexplicably broken for no reason. I again was told it couldn’t have anything to do with your shop’s work.

After leaving your shop on September 13th I immediately took the car to a shop that specializes in Volvo's and BMW's, [redacted]’s Cars in [redacted], PA. The owner has over 25 years of Volvo experience and he also has a Volvo factory certified mechanic working there. They both told me the center carrier bearing was fine, and in fact they have never replaced one in all of the years they have been working on Volvos. They both were of the opinion that something was wrong in the right front strut area.

I returned to your shop on September 14th to tell you ([redacted] Jr.) what I was told, and you replied that you had to speak to your father and would call me on Monday September 16th. Today is Wednesday September 25th and I have had no response from you. I took my car to [redacted]’s Cars on September 18th to be checked and have all required repairs done.

My Volvo needed a right front motor mount, right front strut top, and a right sway bar link. The car’s ECU also needed to be reset, as it had numerous error codes from the transmission failure, but was not reset by your shop for some reason. Even after having these repairs done, MY CAR STILL HAS THE PULSING IN THE TRANSMISSION ON TAKEOFF!

The bill for these repairs came to $536.91, and a copy is enclosed. I find it odd how all the failed parts are on the right front side of my car where you had dropped the engine down to get access to, and to remove the transmission. All the mechanics at both shops agree that every one of these issues can be caused while replacing a transmission by either carelessness, or ignorance, if one does not support the engine properly by way of either a stand or straps/chains.

On May 16th I had my car into [redacted]’s Garage (mileage 85,481) to replace a rubber boot that had a slight tear on the front driveshaft. They repaired the boot, checked the car over, did a test drive, and found no other issues. On June 13th [redacted]’s Cars (mileage 86,112) replaced the timing belt (as per Volvo maintenance schedule), ABS sensor, and two seals on the angle drive. They found no other issues with the car when doing these repairs. On July 17th the transmission started to slip once it got hot, and the car was towed into [redacted]’s Cars for repair. They flushed the transmission in hopes that it would fix the transmission issues. They drove it several times, back and forth to Easton, to test it and check it over. Everything, including the air conditioning, worked as it should with no issues.

I picked the car up from [redacted]’s Cars on July 19th, mileage was 86,811, and unfortunately, after driving about 35 miles the transmission started to slip again. I called your shop the following week and drove the car from [redacted] to [redacted] with no issues except for the transmission. This was during a very hot spell when anyone would notice immediately any issues with the air conditioning. The car was dropped off on July 26 at your shop with a mileage of 86,862

Now besides me telling you my car had no issues other than the transmission, I have two very reputable shops in agreement with me that my car was in great shape, except for the transmission, before it was delivered to your shop. You now claim that while at your shop, through no fault of your own, with only 51 miles driven since last checked by a mechanic, my right side motor mount failed, my right side spring perch failed, my right side sway bar link failed, the right front strut was knocking loudly on every bump, and my Freon level was so low as to make the air conditioner not work. All this had to happen in 51 miles! I realize my car is older, but I would welcome any independent party to examine my car and they will find that this is arguably the cleanest, best condition, 1998 V70R in the United States at this time.

The bills I incurred for the required repairs, due to your mechanic's careless work habits and/or negligence, total $632.31. I tried to settle this with you at a friendly level, as you impressed me as a “stand-up” kind of guy, as I am, with no resolve. I expect payment for the above amount within thirty (30) days, or you will force me to file a small claims suit against you, which will also include my attorney's fees.

Sincerely, [redacted]"

This is a copy of a second letter I sent to my CC company

"My name is [redacted], [redacted], PA [redacted]. My card number ends in [redacted]. My phone number is ###-###-####. I have a disputed charges case open with you from 8/6/13 and 8/12/13 with Lee Myles Transmission of Allentown, PA. I wanted to advise you of something that happened with the owner, [redacted] Jr. yesterday. I had my car in to their shop last week, 10/28/13 to address continued issues with my transmission leaking, & also with a pulsing on takeoff. We made a scheduled appointment for 10:30 & [redacted] Jr. said he would have a lift open & waiting for me. When I got there, they had an open lift waiting & took my car in & proceeded to work on it. Bill Jr. had tightened up various bolts on the transmission case & said he would like to have me come back in a week & he would recheck the leaks & also try to figure out what was causing the pulsing in the transmission. We made an appointment for yesterday, 11/4/13 at 10:30 pm.

My schedule changed & I needed to change the time until later in the day. I called the shop on the morning of 10/30/13 from my home phone to request this time change & got their voicemail & left a message to please call me back. I received no return call. I repeated my call from my home phone on 10/31/13 & again got their machine & left a message to please call me to reschedule. I got no return call. I was wondering if they were purposely not answering my call for some reason after seeing my name on their caller id. I thought I would try using my cell phone instead on 11/1/13 & the owner Bill Jr. answered & seemed very annoyed as soon as I told him who I was. I asked him if we could change the appointment to anytime after noon on the same day, 11/4. [redacted] Jr. seemed angry & snapped that, “They go to lunch at 12:00!” I informed him that any time after noon was good for me, I’m not asking for it to be AT noon. I assumed he was just having a bad day. We made an appointment for 11/4 at 1:30 when he said would have an open lift for me to work on my car.

When I arrived there yesterday I was surprised to see all 3 of their lifts with cars on them obviously pulled apart in the middle of repairs. [redacted] Jr. informed me that, “I had filed claims with 2 different credit card companies against them & his attorney told him NOT TO TOUCH MY CAR because it is the same as me not having paid him.” He was obviously very angry. I asked him why he didn’t at least call me to tell me he was cancelling our appointment as I had just made a 40 mile trip for this work! He told me, “My attorney just told me this a few minutes ago.” I guess I wasn’t supposed to notice that he already had 3 cars deeply involved in repairs on the only 3 lifts that their shop has! I think this illustrates very well the continued bad faith this company deals in & also their complete lack of honesty & integrity. I am now left not only with a leaky transmission with operating issues, but also no warranty despite having paid for a 2 year, 24,000 mile warranty!

Thank you for all your help in this matter."

To this day they have done nothing but deny any fault of any kind. They also had me drive a 40 mile round trip for a scheduled appointment only to tell me as I walk in the door that they are not touching my car on the advice of their attorney. I have several transmission oil leaks & also still have a pulsing in the transmission. I have a great deal of documentation I can forward to you if needed. This company has done nothing but deal in bad faith from the start. If nothing else comes of this, at least other consumers should be warned of what a rip off this business is. They do have your Revdex.com stickers prominently displayed on their front door.

Thank you , [redacted]Desired Settlement: Considering I now have a leaking, poorly working transmission with no warranty I would like a refund of my money. The owner [redacted] Jr. has told me he is NOT touching my car anymore. I also found out that the Lee Myles warranty is ONLY good at the shop that did the work, so I can't take it anywhere else without paying to start over.

Thank you.

Review: March 4th car broke down & was towed to Lee’s on [redacted]

March 12th called us with quote Only after we called a few times.. His wife was having a baby.. Awww

March 13th Gave ok to do the work & credit card…

March 22th called to find out if car was done & was told credit card didn’t go through yet.. We called bank because we seen online it was on our statement….

April 3rd picked up car…. Wow

P.S. He didn’t put on a plastic part under the car & it fell off on my son’s first 10 mins in car driving to work… it was just a 3 dollar part so no biggy

April 12th family function & the car was making noise… He said it has been making that noise since he got the car back but was just happy to have his car back.. So I called & needed to make an appointment just to look at it which was set for..

April 29th so dropped of Sunday April 28th… got car back on May 1st will order part & once in will call me..

Well once again after me calling Appointment was set for May 16th but He told him he had the part….so dropped of the 15th..

May 22nd called & now he needed to get a whole new trans so it is taking longer… Was told it would be done by Friday the 24th…. Not done so went in person & he just gave me the run around.. Look at all the cars out here needed to get done.. boo who.. don’t care…..He will not give me a date as to when I can get this car back all the while NO car for my son whom is in school & works full time so I am borrowing my mother’s car off & on for him & making him take the bus… shame on this guy… willing to give my son a car he has there but not a rental .. No thanks no way is my kid getting behind the wheel of a car that I have no idea if it is safe insured anything.. NO WAY.. My kid is worth more to me then that….

May 30th Still no call but talked with [redacted] from copr office & explained all of this to her & needs to e-mail any & all paper work from this guy….Desired Settlement: Just want my car back & let people know this guy isn't a good person to deal with & will just make you sick dealing with all his bull & delays .. My poor son has been without a car for over 30 days & all I get is " Im working on it" Please this guy is no kind of business man & I want people to know this as well