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Lee Properties Reviews (7)

In response to Complaint ID
***, concerning *** ***’s experience at property
The first issue stated in her
complaint regarding “realtors
entering the unit” . This is written in the Landlord Rules and RegulationsIt states that “ tenants are
responsible for making arrangements to allow
the property to be shown by agents with one-hours notice for each showing until
the unit is leased”. As a management company, we do our best to make sure
the agents that represent our company comply with our regulations. Giving
at least one hour’s notice before viewing a property is standard practice
amongst competitors in the student housing market.
One factor that determines Lee Properties
to be more hands-on, is that
the building is covered by a home owner’s association (HOA). This means that the overall building is managed by the HOA. Owner’s (whom we
represent) purchase condos which we manage, at the building that the HOA manages. Concerns such as the
gates not functioning is out of our control. Exterior maintenance
to the building is the responsibility of the HOA in which we have
correspondence regarding the issue.
As Ms*** stated, we do require all maintenance
request to be in writing. That is why we ask all residents to send us an
e-mail and other written forms are accepted as wellThis is state law and
required by property code. The
chargeback to the resident for locking herself out of the room was a trip charge
of $+ $for
parts. We also
received a phone request that was never
submitted in writing from *** *** regarding the
inability to lock their front door. The resident informed our office that
they had to leave so they would be leaving the door unlocked for a short period
of time. They were told to remain at the property until a maintenance
technician arrived to change the locks on the door because there is too much of
a security liability if the doors remained unlocked. This indicates that
not only are they aware of our writing policy, and do not follow it,
they do not take into consideration the efforts made to ensure the
security of the property.
When the residents chose to
renew at the property for another year, we have e-mail correspondence regarding
approval for a new roommate to move in. We strictly follow our policy to
not cancel leases. We
allow residents to re-lett the property if ALL current residents agree and will
be vacating. We do allow roommate changes only under the circumstances
that everyone agrees and signs an addendum
to acknowledge this change. There is no evidence that Lee Properties dispersed a security
deposit refund to the vacating residents. When a new resident comes in
they take the unit as is, whatever funds were returned to the vacating resident
was worked out between residents. Lee Properties was not associated with
any funds that were exchanged in their internal agreement. They reached
out regarding a roommate
change and we followed our protocol regarding the proper paperwork making the
change authorized and no security deposit was returned
When our residents lease with
Lee Properties, it is stated again, in the Landlord agreement that professional carpet cleaning and cleaning
are required. We offer vendors that guarantee their work, so if the job
isn’t done to the “make-ready”
standard they’ll go back for no additional charge to the residents or
ourselves. All
residents who read and sign this contract agree to this move-out procedureWe
also remind our residents as the end of their lease approaches regarding the
move out requirements. We try our hardest to let our residents know
what potential chargebacks
will be so they can take of it to maximize their the return of their initial
deposit. When we received a phone call regarding painting at the
property, it was legitimate advice
to try to avoid hefty painting
costs. We recommend that if a resident is going to paint, to call a
professional. We as a
management company, do not carry paint codes for toupaint of any of our
properties, we simply have to hire professionals to get the job done.
After the residents vacated
on the 13th, the unit was walked the next day and we found that one wall
in a room needed to be repainted as it was colored a plum purple.
First of all, we do not allow our residents to paint any of our properties
without it being approved by a
property manager. There is no correspondence on file seeking authorization to paint from our
residents. In addition to finding a wall in a room painted purple, the
residents did not get the unit professionally cleaned. There were items
left behind and have pictures
of the condition in which the property was left. The carpets were
cleaned, however not by a hired professional, which we recommend. A carpet shampooer was rented from a
local grocery store, however stains
were not removed from the carpet.
To conclude, we make our
policies very clear to all of our residents regardless of their age.
We work hard to please both our
residents and owners. The
complaints against our business stem from fear of losing some of the security
deposit for not following our policies

Complaint:***
I am rejecting this response because: in the response *** made an untrue statement that her manager was trying to avoid a confrontation with me when I plainly told her I was in New York and that is when I asked her if she could e-mail me the part in the contract that stated the aptcould be shown year round and there was a charge for no admittance. As far as the is concern.*** stated it was not in our contract so that was not true. *** is the assistant manager and I did not speak to her on that day, but her boss *** *** spoke to me and she was very confrontational and also a very rude person and need customer relations training.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:This still does not address all of the issues and also goes against a statement in which the business previously stated. In this past response Lee Properties states “Thelabor for the install of the items was not for the bulbs and filter that were left by the residents it was for both the additional bulbs maintenance had to buy and install and the replacement filter that was bought and installed.”In a past message on here when asked about the fee relating to bulbs, the business stated on the message sent on 9-24-15 that “The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights, which were subsequently purchased and installed by maintenance which is where the labor comes in to play.” The outdoor flood light bulbs were in fact purchased by us residents and so that is why, in my last response to the business, I stated “In regards to the light bulbs...On the Walmart receipt that was left on the counter with the rest of the bulbs, receipts, and items, the first item on it says “INC FLOOD”. This refers to the outdoor floodlights that were left behind and purchased.” I then provided a picture of the receipt that was left on the counter with the floodlights listed on it, with Lee Properties. So to make this clear the fee is for bulbs that were not purchased and the labor to go buy them?...Which would maybe make sense, but since the bulbs that Lee Properties is stating were not purchased/missing(“The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights”) were in fact purchased, and, we as residents, left the receipt showing that these were purchased, why are we being charged for anything related to bulbs?Also again, why is there a labor fee for installation of anything? If like stated in the last response and on the move out form “If they(being the bulbs, batteries, and ac filters) are too high to reach you can leave the items on the counter and we can install them.”….If installation was free of charge for items that were too high, why is Lee Properties charging us for the labor of installation for items at all? Even those that were, in their claim, “not purchased”? Also, since Lee Properties did not address the issue of the vendors in their recent response, I will copy and paste my last sent response regarding the ­charge in case they wish to address the issue. “According to Lee Properties, we were allowed to use “any vendor that would guarantee their work”. Nowhere did it state in the move out directions or lease that this had to be documented specifically on the receipt. However, at the top of the company’s receipt that was left, there is a website with all of their information. On their home page, the company documents several times that they do guarantee their service. As discussed in the complaint, Lee Properties indicated that there was a cleaning issue with “The Ac vents and under the fridge”. We, as residents, left our property several weeks early before our lease was even up, and had we had known that this was an issue, we would have called our guaranteed cleaning service to come back and fix any issues, free of charge, with plenty of time before Lee Properties were expecting the next residents to move in. However, Lee Properties did not provide a list of these certain tasks in the first place, or informed us of any problems before hiring their own vendor and withdrawing the $50 from our deposit for these 2 tasks.”Looking forward to a justification for these matters.

The labor for the install of the items was not for the bulbs and filter that were left by the residents it was for both the additional bulbs maintenance had to buy and install and the replacement filter that was bought and installed.  We are not sure why the filter purchased did not fit however maintenance mentioned it was an inch short.  There were not enough bulbs left and while we certainly understand the frustration on the part of the residents maintenance did have to purchase and install items to complete the actions required for move out per the lease.We understand the confusion in this situation and we are regretful that the residents leaving are unhappy with their move out.  As mentioned we will be looking into the move out instructions and policies for the future to ensure that everyone that receives them are clear about what is expected.  We appreciate the residents bringing this to our attention and we are sorry they feel unjustly charged.  We are simply recouping costs of business as outlined in the lease.  Thank you verymuch.

The resident is currently renting a unit in our apartment
complex which is located in the West Campus area which caters to mostly
students.  The UT residential market is a specialized market that
pre-leases units year round due to the lack of off campus housing.  When
signing a lease...

our residents are made aware that their unit will be shown
during the pre-leasing times.  We also post notices around our building
reminding residents of this as well as to our personalized Facebook group.
 Residents were also notified that locking out or refusing entry to
scheduled appointments would result in a 65.00 fine.   Mrs. [redacted]’
daughter has been at our complex over a year and last year transferred units
from one floor to the next.  Last year she rented her unit in January, and
her unit was already pre-leased so she did not experience any showings. 
This year after moving into a new unit, the residents were notified that if
they did not plan on renewing their unit would be shown until it was
pre-leased. 
 
On 10/15 the on-site office notified the resident via
email that we would be personally showing her unit to prospective residents.
 The resident responded that the time was inconvenient because she would
not be home and her dog was not put away.  I notified her the showing
should not take longer than 5 minutes and that I (the [redacted]) would be showing the unit and that she did not have to be home. 
The resident responded that was fine.  At the actual showing, the resident
was home and she allowed us in to see the unit, the showing went well and the
tenant was amiable however the clients decided not to take the unit.
 
On 10/16 the resident emailed me that an outside
agent would be showing her unit and that her Mother did not want her unit
shown. Her Mom stated it was an invasion of privacy and the resident stated she
did not want her apartment shown.  At this time we already had a future
showing scheduled and according to the resident’s lease we had given proper
notice so we kept the scheduled appointment.
 
On 10/17 during the scheduled showing the resident’s
Mother contacted our office after the resident locked out the showing Agent and
their clients, meaning she refused to open the door.  Mrs. [redacted] spoke to
the [redacted] of [redacted] and was very upset that we were showing the
unit.  The [redacted] let her know that per her lease and Landlord Rules we
could show the unit year round until it was leased.  Mrs. [redacted] stated she
was coming to our office and wanted a copy of the lease.  In an attempt to
prevent a confrontation our [redacted] told Mrs. [redacted] that she previously
received a copy of her lease but if she wanted another copy we would email one
to her.  Mrs. [redacted] stated she was going to contact her Attorney and the
[redacted] told her to go ahead and do so.  Mrs. [redacted] emailed me regarding
this interaction on Friday 10/17.
 
On 10/20 I responded to Mrs. [redacted]’ email and
informed her that the lease states in Section 28 (2)  we can show her unit
with notice to prospective residents after move out or vacate notice has been
given (see attached).  I informed Mrs. [redacted] that notice had been given as
indicated by the Intent to Vacate Notice her Daughter signed (see attached).
Furthermore, the Landlord Rules (see attached) that were signed in addition to
the lease states that the unit will be shown for pre-leasing purposes year
round (Section F of attached form) by an Agent with notice.  I also let
Mrs. [redacted] know that her Daughter’s unit floor plan was the last of its kind so
I expect it to go off the market quickly if it was made available for
showings.  I informed her that all showings are done by licensed Real
Estate Agents and that they all have to check keys in and out through our
office in which we take down all their information.   I let her know
that her Daughter did lock out an Agent from a showing and that there is a
65.00 charge for this.   
 
On 10/20 Mrs. [redacted] responded and asked to be shown
where in the lease it states the fee of 65.00 could be charged.  Before I
could respond to her email, Mrs. [redacted] called the office and spoke to myself
(the [redacted]) and she stated that they would be removing the
dog from the unit by Thursday the 23rd of October and that after
that date she would allow for the unit to be shown.  I thanked her and
told her I would make sure to not show it until then.  At this time we did
not discuss the fee.  I did however note that the current lease did not
mention the 65.00 fine so we have removed the fine from the resident’s
register.
 
On 10/21  I had an agent request to show the
unit and I denied them asking them to show a different unit since we were still
working with Mrs. [redacted] in regards to the showings at her Daughter’s
unit.  On this day I actually set the unit as “pending” which means
basically taking off the market so there would be no showings.  In an
effort to appease the resident and her Mother we have not shown the unit
since. 
 
In regards to the resident’s request to pay the resident I am
not sure what monetary compensation they are wanting as we are merely following
the guidelines of the lease and its addendums in regards to leasing. 
Furthermore their request to stop showing has already occurred.

Complaint: [redacted]
I am rejecting this response because:We do agree with Lee Properties, because yes, us, as past residents, are unhappy. We still feel that this particular situation has not been handled.According to Lee Properties, we were allowed to use “any vendor that would guarantee their work”. Nowhere did it state in the move out directions or lease that this had to be documented specifically on the receipt. However, at the top of the company’s receipt that was left, there is a website with all of their information. On their home page, the company documents several times that they do guarantee their service. As discussed in the complaint, Lee Properties indicated that there was a cleaning issue with “The Ac vents and under the fridge”. We, as residents, left our property several weeks early before our lease was even up, and had we had known that this was an issue, we would have called our guaranteed cleaning service to come back andfix any issues, free of charge, with plenty of time before Lee Properties were expecting the next residents to move in. However, Lee Properties did not provide a list of these certain tasks in the first place, or informed us of any problems before hiring their own vendor and withdrawing the $50 from our deposit for these 2 tasks. In regards to the light bulbs…On the Walmart receipt that was left on the counter with the rest of the bulbs, receipts, and items, the first item on it says “INC FLOOD”. This refers to the outdoor floodlights that were left behind and purchased. As far as the filters go, sense Lee Properties provides no specific sizes at move in or move out and that they “do not have every light bulb size and ac filter size on file for all the houses “, we as residents went off the sizes of the filters that were left in the house when we first arrived to purchase filters throughout the months of our stay on property and at the end before leaving. We do not feel that it is fair that we are being penalized for replacing the filters with the same sizes that were left to us when we first arrived at the property, especially when there was nothing provided by Lee Properties themselves on the sizes.  The company also refers to the fact that part of the deduction was due to labor from their maintenance department…“The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights, which were subsequently purchased and installed by maintenance which is where the labor comes in to play.”….. Since we did in fact purchase the flood lights, as indicated on the receipt and the comment above, and on the move out form it stated that “If they(being the bulbs, batteries, and ac filters) are too high to reach you can leave the items on the counter and we can install them.”, we do not understand why there is that extra fee for labor of the installation of the items now. It specifically indicated that items did not have to be installed by us on the move out form if the items were too high and so why is there an additional fee now for labor Especially, if we did purchase items and left them on the counter as asked in the first place…Again, we residents did all that were asked of us and do not feel that these charges are justified. In case this is a common practice, we wanted to document this on file with the Revdex.com to prevent any other tenants from encountering the same situation and being wrongly charged for following the guidelines provide by Lee Properties. We do want to thank the Revdex.com for handling the issue promptly and taking our concerns seriously.
Regards,
[redacted]

I have no record of this person living  at one of  my properties.  I will need an address to investigate further.

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Address: 220 N Dithridge St Apt 402, Pittsburgh, Pennsylvania, United States, 15213-1421

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