On March 4, Mrs [redacted] s called our office with a heating complaint,spoke to [redacted] in our shop who dispatched a mechanic to the homeWe, [redacted] ***, Increpaired the problem by servicing a boiler control part as per manufacturers maintenance procedure, re-installed,connected wiring, drained excess water from system,checked all operating and safety controls-left job site heating runningThree days short of a month, April 4, Mrs [redacted] called our shop to complain of a heating problem, which the same mechanic arrived within three hours of her callHe looked at the system, but told her the shop would call the next morning to get back over so we can spend time to see what for sure is happeningThe following morning our shop received four phone calls at approximately 8:20-8:AM from a person stating to be Mrs [redacted] s son, a lawyer who was going to sue us for taking advantage of a senior, all the while yelling into the phone ( everyone in the shop heard )I had made an appointment to go to the house that morning so we could see what was going on, my exact words to Mrs [redacted] s was that the mechanic will not leave the front step of your home until this problem is solved, he will call the shop from your home and I will make sure it's resolvedShe told us later that morning not only did she not want us to come to her home, but the same mechanic stopped by later to see what he could do, but was meet outside the house and told to leaveI even offered a different mechanic just in case that was a problem, answer- noIf the [redacted] s think that taking advantage is by not knowing there will be a problem with a heating unit or anything else on this planet, almost a month later, then they are truly gifted peopleAs of this point we will not tolerate abusive or harassing phone call and or correspondenceThank You, [redacted] ***, Inc
On March 4, Mrs [redacted] s called our office with a heating complaint,spoke to [redacted] in our shop who dispatched a mechanic to the homeWe, [redacted] ***, Increpaired the problem by servicing a boiler control part as per manufacturers maintenance procedure, re-installed,connected wiring, drained excess water from system,checked all operating and safety controls-left job site heating runningThree days short of a month, April 4, Mrs [redacted] called our shop to complain of a heating problem, which the same mechanic arrived within three hours of her callHe looked at the system, but told her the shop would call the next morning to get back over so we can spend time to see what for sure is happeningThe following morning our shop received four phone calls at approximately 8:20-8:AM from a person stating to be Mrs [redacted] s son, a lawyer who was going to sue us for taking advantage of a senior, all the while yelling into the phone ( everyone in the shop heard )I had made an appointment to go to the house that morning so we could see what was going on, my exact words to Mrs [redacted] s was that the mechanic will not leave the front step of your home until this problem is solved, he will call the shop from your home and I will make sure it's resolvedShe told us later that morning not only did she not want us to come to her home, but the same mechanic stopped by later to see what he could do, but was meet outside the house and told to leaveI even offered a different mechanic just in case that was a problem, answer- noIf the [redacted] s think that taking advantage is by not knowing there will be a problem with a heating unit or anything else on this planet, almost a month later, then they are truly gifted peopleAs of this point we will not tolerate abusive or harassing phone call and or correspondenceThank You, [redacted] ***, Inc