Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[The statement in my claim to this business and the complaint I sent to the Revdex.com was that using the per-item check-off list was not required (per the driver) given we had insurance and we could claim damaged or missing items through the claim process The business sales point of contact OR customer service never mentioned when I asked that the process was - "sign-now for full acceptance of all items"The business' view that we should be able to identify missing or damaged items in close to boxes at the time the items were being unloaded is not reasonable or practical in nature I have moved times in the past through corporate relocations and first time I am experience this There are various items missing I did not call out in the Revdex.com complaint, however, the main are of concern is the missing dishware We have saucers / teacups and their associated plates that are all missing (the complete set) of what is a pattern no longer being made or available We can get something close to the pattern but not the actual matching items I claimed $to replace the complete set but feel $(vsthe $offered) is acceptable if the business is willing to do that [redacted] place setting that is close to our pattern (again, not the same) is listed at approx$per setting at [redacted] (we purchased ours through [redacted] ); hence, it reality and not including the specialty items included in our set like gravy bowels, platters, etc., the full replacement is "well over" the $we claimed, however, given the business is willing to offer a good faith offer, to us a reasonable offer of $is closer to what I would consider acceptable An Word version of the claim background is included too in this response.Regards, [redacted]
I have spoken to our driver (year veteran) and he states that he didnt make the suggestion about not using the inventory check off sheet But in an effort to assist in customer satisfaction, we will offer a $goodwill gesture to help replace the missing items Please let me know if this is acceptable to [redacted] .Sincerely, [redacted] General ManagerBeltmann Relocation Group [redacted]
I have spoken to our driver (20 year veteran) and he states that he didnt make the suggestion about not using the inventory check off sheet. But in an effort to assist in customer satisfaction, we will offer a $200 goodwill gesture to help replace the missing items. Please let me know if...
this is acceptable to [redacted].Sincerely,[redacted]General ManagerBeltmann Relocation Group[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[The statement in my claim to this business and the complaint I sent to the Revdex.com was that using the per-item check-off list was not required (per the driver) given we had insurance and we could claim damaged or missing items through the claim process. The business sales point of contact OR customer service never mentioned when I asked that the process was - "sign-now for full acceptance of all items". The business' view that we should be able to identify missing or damaged items in close to 200 boxes at the time the items were being unloaded is not reasonable or practical in nature. I have moved 5 times in the past through corporate relocations and first time I am experience this. There are various items missing I did not call out in the Revdex.com complaint, however, the main are of concern is the missing dishware. We have 8 saucers / teacups and their associated plates that are all missing (the complete set) of what is a pattern no longer being made or available. We can get something close to the pattern but not the actual matching items. I claimed $600 to replace the complete set but feel $350 (vs. the $200 offered) is acceptable if the business is willing to do that. [redacted] place setting that is close to our pattern (again, not the same) is listed at approx. $99.99 per setting at [redacted] (we purchased ours through [redacted]); hence, it reality and not including the specialty items included in our set like gravy bowels, platters, etc., the full replacement is "well over" the $600 we claimed, however, given the business is willing to offer a good faith offer, to us a reasonable offer of $350 is closer to what I would consider acceptable. An Word version of the claim background is included too in this response.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[The statement in my claim to this business and the complaint I sent to the Revdex.com was that using the per-item check-off list was not required (per the driver) given we had insurance and we could claim damaged or missing items through the claim process The business sales point of contact OR customer service never mentioned when I asked that the process was - "sign-now for full acceptance of all items"The business' view that we should be able to identify missing or damaged items in close to boxes at the time the items were being unloaded is not reasonable or practical in nature I have moved times in the past through corporate relocations and first time I am experience this There are various items missing I did not call out in the Revdex.com complaint, however, the main are of concern is the missing dishware We have saucers / teacups and their associated plates that are all missing (the complete set) of what is a pattern no longer being made or available We can get something close to the pattern but not the actual matching items I claimed $to replace the complete set but feel $(vsthe $offered) is acceptable if the business is willing to do that [redacted] place setting that is close to our pattern (again, not the same) is listed at approx$per setting at [redacted] (we purchased ours through [redacted] ); hence, it reality and not including the specialty items included in our set like gravy bowels, platters, etc., the full replacement is "well over" the $we claimed, however, given the business is willing to offer a good faith offer, to us a reasonable offer of $is closer to what I would consider acceptable An Word version of the claim background is included too in this response.Regards, [redacted]
We will reimburse the customer for $to resolve this issue.Sincerely, [redacted]
I have spoken to our driver (year veteran) and he states that he didnt make the suggestion about not using the inventory check off sheet But in an effort to assist in customer satisfaction, we will offer a $goodwill gesture to help replace the missing items Please let me know if this is acceptable to [redacted] .Sincerely, [redacted] General ManagerBeltmann Relocation Group [redacted]
We will reimburse the customer for $350.00 to resolve this issue.Sincerely,[redacted]
I have spoken to our driver (20 year veteran) and he states that he didnt make the suggestion about not using the inventory check off sheet. But in an effort to assist in customer satisfaction, we will offer a $200 goodwill gesture to help replace the missing items. Please let me know if...
this is acceptable to [redacted].Sincerely,[redacted]General ManagerBeltmann Relocation Group[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[The statement in my claim to this business and the complaint I sent to the Revdex.com was that using the per-item check-off list was not required (per the driver) given we had insurance and we could claim damaged or missing items through the claim process. The business sales point of contact OR customer service never mentioned when I asked that the process was - "sign-now for full acceptance of all items". The business' view that we should be able to identify missing or damaged items in close to 200 boxes at the time the items were being unloaded is not reasonable or practical in nature. I have moved 5 times in the past through corporate relocations and first time I am experience this. There are various items missing I did not call out in the Revdex.com complaint, however, the main are of concern is the missing dishware. We have 8 saucers / teacups and their associated plates that are all missing (the complete set) of what is a pattern no longer being made or available. We can get something close to the pattern but not the actual matching items. I claimed $600 to replace the complete set but feel $350 (vs. the $200 offered) is acceptable if the business is willing to do that. [redacted] place setting that is close to our pattern (again, not the same) is listed at approx. $99.99 per setting at [redacted] (we purchased ours through [redacted]); hence, it reality and not including the specialty items included in our set like gravy bowels, platters, etc., the full replacement is "well over" the $600 we claimed, however, given the business is willing to offer a good faith offer, to us a reasonable offer of $350 is closer to what I would consider acceptable. An Word version of the claim background is included too in this response.Regards,[redacted]