Lee's Auto Ranch

We did sel [redacted] his [redacted] with miles on it and it was sold AS IS with no WARRANTY and we also sold [redacted] a camper at the same time on May 13,2016.Now almost a year later he is now wanting his money back that is a very unreasonable expectation due to the fact that [redacted] was AS IS with no warranty.On his first road trip he experienced a problem with the [redacted] in [redacted] which was in July he called me and explained what happened to the [redacted] .Even though the [redacted] was sold AS IS we decided to help pay percent of the repair which was $ We went above and beyond what any other dealer would do.Granted the [redacted] had miles on it when we sold it to [redacted] We at Lee's Auto Ranch went above and beyond for [redacted] [redacted] ***

[redacted] I am rejecting this response because: After my father called and explained that his daughter and two kids were living in the camper for the summer, the option of having one of there employees come out to the campground where the camper was, was offered which he acceptedThey told us they would be there on Saturday they never showed, my father called them back on Monday and was told they would send someone out on Wednesday again no one showedWe called and left messages that went unreturned Sincerely, [redacted]

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*** *** Good Afternoon, Here is another one dated back from 8/16/about a camperI did respond to the customer and asked them to bring the unit
in and we could see what we could do for themThe father called back and set up an appointment and just before he was suppose bring it in he cancelled the appointment and he never called back to reschedule the appointment. We were willing to see what we could do for them but they never reached back out to us thanks, *** *** Sales Manager Lee’s Auto Ranch

From: *** *** ***] Sent: Wednesday, March 29, 11:AM To: *** Cc: *** Subject: complaint *** Good Morning, My name is *** *** and I am the Sales Manager for Lee’s Auto RanchI would first like to say
that I was never contacted by the *** *** *** and that this complaint would have been taken care of asap. The owner *** *** was on vacation when this complaint came in and he has asked me to follow up on it We will gladly cancel the warranty and *** *overage for *** *** however they will need to come in asap to sign the cancellation requests. We will also figure out the finance charges for the days and send a check for that to *** *** Please have *** *** call me to set this up Thanks so much
*** *** Sales Manager

Complaint: ***
I am rejecting this response because:It was not the furnace I paid $it was the generator, which you will recall did NOT work right and had to be adjusted before I leftThe furnace was a loose wire onlyHad anyone there checked, everything, as you suggested, you would have noticeYou, all of you know full well we ran nothing but the generatorThe stove, with original stickers in place, had NEVER BEEN used, the ac/heatpump where the presumed leak occurred, the sewer/ water none was check due to the 'assurace' that all had been check INCLUDING the stains on the inside ceiling that were cleaned at my request prior to arrival, AND because of the temperature, degrees, and the late hourThe roof CLEARLY is damaged and sealed IF you indeed go over all of it and your shop 'failed to report it' or your appraiser failed to notice it and ask the previous owner WHAT had happen to the roof, my response is how stupid it that?....We would not be having ANY of this discussion IF you would just have been up frontYou didn't report it thinking it would lose you a sale, maybe but maybe I would have ask the cost of repair and moved on with the deal as you already had $15,of my moneyYou COULD have found the owner, I did not want to talk to her just contact her and HIPPA regulations do not apply to RV sales as her name was on the previous title which you gave meHad I known there was a problem I would have kept her nameand I would have sent a letter to her previous address and asked for a forwarding address, unless of course she too, had something to hid I'm well aware you have those records and if you have nothing to hide you would have been will to share Do I think Sal had a clueNo! But I believe the owner and the shop knewI thought I was being trusting having arrived so late in the day and keeping everyone so late.I believed your were all above board I mistakenly thought you were all just so niceI believe you are deceitful crooks and you took advantageI never read the negative reviews until you refused to help meThen I saw f were complaints I also notice I can no longer post to *** or do any evaluations on your site...so you get to continue your questionable business practiceIt is shameful....As you know I have lots of contact involved in this business and I, unlike you, am more than willing to share!
Sincerely,
*** ***

*** ***
I am rejecting this response because:
After my father called and explained that his daughter and two kids were living in the camper for the summer, the option of having one of there employees come out to the campground where the camper was, was offered which he acceptedThey told us they would be there on Saturday they never showed, my father called them back on Monday and was told they would send someone out on Wednesday again no one showedWe called and left messages that went unreturned
Sincerely,
*** ***

Complaint: 1***
I am rejecting this response because:
Sincerely,
*** *** work was almost $in ny- not to mention repeated attempts at correcting discrepancies-I learned a valuable lesson - *** and others at Lees were very friendly and courteous I will have to let bank repo vehicle and take severe credit damage but have no choice, cannot put any more funds into a vehicle that is not dependable can't use have missed work and gotten behind in other pmts because of this auto

To Whom it may concern at the Revdex.com - We have spoken with the consumer and believe we have come to a satisfactory resolution and have made an adjustment for them It was misunderstanding will communicating with the customer

Were are very surprised to hear that *** feels we have lied about anything - We told her we would cover the Furnas repair once she got it to the dealer within the day warranty period - I guess she did eventually get it fixed for $147 we will still honor this repair even if was outside
of the days warranty - all we ask is she send us a copy of the receipt. As far as the roof repair or patch she is referring too we complete a full inspection of all our used RV's to make sure that there are no leaks. From what we understand there are no active leaks on the unit. As for the patch on the roof we can't possible know the complete history of every used RV we sell at our dealership - Our RV service department makes sure that they are safe and in good working order at the time of delivery. This was the case when *** pickup up the unit everything was in good working order when she left. For us to give her the previous owner info we can only do this if we are given permission from the previous owner in this case they moved to *** and gave us no phone or address to reach them to even ask them permission. If *** chooses to bring the roof back to its original new condition on her used *** that would be her choice at her expense. The roof was surely inspected by our RV service department and If it was leaking they would have sealed it like they do on any used RV before we sell it. As for Sal or anyone in sales to know that it had a previous repair we would not have known this unless the RV service department said it was leaking and need to be fixed.We're sorry if we have failed her expectations

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*** *** Good Afternoon, *** recalls this case we had called Volvo dealer that the car was towed to and asked if they accepted aftere market warranties
they said they did and as far as we recalled this problem was taken care of Thanks, *** ***

Complaint: ***
I am
rejecting this response because:
Sincerely,
*** *** The company has indicated that they will send a $refund to settle this complaintOnce I receive the refund I will accept the response from the companyThank you

We did sel* *** *** his *** *** *** with miles on it and it was sold AS IS with no WARRANTY and we also sold *** *** a camper at the same time on May 13,2016.Now almost a year later he is now wanting his money back that is a very
unreasonable expectation due to the fact that *** ** was AS IS with no warranty.On his first road trip he experienced a problem with the *** in *** *** which was in July he called me and explained what happened to the ***.Even though the *** was sold AS IS we decided to help pay percent of the repair which was $1400.00. We went above and beyond what any other dealer would do.Granted the *** had miles on it when we sold it to *** *** We at Lee's Auto Ranch went above and beyond for *** *** *** ***

Hello, I wanted to inform you that complaint # *** has been resolved to my satisfactionI appreciate the help I received from your organization, it would not have been resolved without your involvementThanks again. *** ***