Lee's Family Trailer Sales & Service, Inc.

We are in receipt of your letter dated April 28, regarding the above-referenced matter and have the following responses to the items noted by Ms*** Ms*** signed a New Homes Sales Contract on November 23, to purchase a home from us at our *** *** *** neighborhood
Please note that the contract that Ms*** signed did not include a financing contingencyWhen Ms*** signed the contract, she posted an earnest money deposit in the aggregate amount of $20,Ms*** paid a portion of the deposit in cash in the amount of $2,and executed a promissory note for the remaining deposit amount of $17,500, which was due no later than January 12, Ms*** subsequently made a partial payment under the note in the amount of $6,and, accordingly, the current outstanding amount that she still owes us under the note is $11,500. On April 26, 2016, we received an email from her realtor stating “I just received word from my lender that he cannot approve Ms*** for the loan amount of the home" He tried to work around the complications but unfortunately there was nothing more he could do.” In that email, Ms***'s realtor also said “I understand a contract is not contingent upon financing..." As mentioned above, and as admitted to by Ms***’s agent, the contract was not contingent on financing and, upon Ms***'s election not to proceed with the purchase of the home, Stanley Martin has the right under the contract to retain the entire depositPlease bear in mind that Ms*** still owes Stanley Martin the amount of $ 11,under the deposit note. Accordingly, we reserve our rights under the contract to retain the deposit and to receive the remaining amount that Ms*** owes as with respect theretoNotwithstanding the foregoing, we would be willing to entertain a settlement with Ms*** whereby we would retain the cash amount of the deposit already posted by Ms*** and forgive the remaining amount due under the promissory note subject to the execution of a mutual release by the parties,Sincerely, Stuart MG*** Executive Vice President and General Counsel

While it was unfortunate that we did not have the opportunity to build *** *** *** his new home, ultimately, *** *** made the decision to terminate the purchase agreement and cancel.A ratified purchase agreement was executed on April 11, between *** *** (buyer) and Stanley Martin
Companies (s***)The purchase agreement provides for up to 2-years from contract ratification to home completion (Exhibit A)Initial delays were incurred, but the home was ready to commence construction on Wednesday September 21, with an anticipated delivery of January On Friday September 23, 2016, *** *** notified Stanley Martin with his formal request to terminate the purchase agreement (Exhibit B)During the week of September 26, a verbal settlement agreement was agreed upon and on October 4, a settlement and release agreement (Exhibit C) was executed between buyer & s*** returning the majority *** ***'s $21,deposit.The $retained by Stanley Martin Companies will partially offset the costs incurred for preparing *** ***'s home for construction (i.epermitting, engineering, surveying, etc.)hope this provides clarification in resolving this matter.Regards,George W*** Raleigh Division Vice President Stanley Martin

We are in receipt of your letter dated April 28, regarding the above-referenced matter and have the following responses to the items noted by *** ***:*** *** purchased lot ** in *** *** and settled on November 4, In M** of 2015, we addressed dead sod in the rear Swale as a
courtesy and did not note any outstanding issues or work orders referencing ponding water*** ***'s neighbor on lot ** brought to our attention an issue with ponding water at the corner of their fencproperty (see attached tot ** yard documentation)Our land department has researched the issues on several occasions and has documented correspondence with *** *** explaining the circumstances as to why her placement of stones and material in the swale was damming water, causing an issue for both her property and her neighbor's yardWe explained to *** ***, as further guidance, that it was and is her own responsibility to maintain the water flow in her swale set by the original grading plan, Attached are several pictures illustrating the reasons she is having continued moisture issues in her swaleAlthough she m** have removed much of the rocks damming the water at the left rear side of her property, the pressure and deviations created when the rocks were in place only exacerbate the situation and destroyed any seed or sod that m** have been in that specific locationThe mulch bed at the rear of the yard is up against the sound wall and is slowly leaching the water ninoff, instead of allowing it to flow into the swaleMoreover, the fence to the rear right side of her property is installed down to the grade and is severely impeding the drainage.The Prince William water shed Site inspector has stated that, pursuant to the Design and Construction Standards Manual, no impediment to the flow of water is allowed within a storm drain casement without the permission of the appropriate county authorities.Accordingly, we will not be taking any further action with respect to *** ***'s concerns.Sincerely,Eric J** Director of Warranty

We would like to take this opportunity to report that we have been working directly with this customer and have solved all of her issues

We are in receipt of your letter dated October 11,regarding the above-referenced matter and have the following response to the items noted by Ms***:Please note the correspondence between Courtney P*** and Jessica L*** of Stanley Martin Homes and Alexandria ***, the
purchaser of lot *** at Bradley Square.Ms***'s contract was written on August 9, 2016.MsP*** left messages with Ms***'s to schedule her design choices at the Design Center on August 8th, September 7th, and September 22nd with no responseKatelyn C*** of Stanley Martin Homes, her sale manager, then reached out to Ms*** to schedule an appointment.MsP*** finally spoke with Ms*** at the end of September and a tentative browse appointment was scheduled for October 12th.Ms*** emailed Courtney the evening before the appointment and cancelled and stated she was having "issues with Stanley Martin" but did not provide details.On October 12th, Ms*** went to the corporate offices in Reston to speak with someone and file a complaint, she was then given Jessica L***s' contact information.I spoke with Ms*** and her sister on October 15thWe resolved her issue and added a basement exit which was reviewed at time of contract but she did not understandAfter coming to an agreement we spoke about the pressing matter of the Design Center and her choices for her homeMs*** told me she would make herself available on Friday October 21st.She then communicated to MsP*** that her next available time was to visit the Design Studio was October 3rd at 3:PM.Due to the urgency of getting selections completed I reached out to her again on October 2nd and explained that it was too late and we would not be able to make the settlement date of December that she contractually committed to due to her not selecting her items from the Design Studio.I spoke with MsP*** and offered Ms*** more days and times the week of October 10th and anytime SundayHer response was that she was busy and none of those times worked and she and MsP*** were scheduled already for the 3rd of October.I emailed her the evening of October 2nd and asked that she pick one of the days offered and to please respond in the morning.Her response late last night was she could make Monday, October 24th at 3:30pm, or Wednesday, October the 26th at 3pmThose were not initially times that were offered by MsP***.As you can see, we have been in constant communication with Ms*** trying to come to a resolutionWe hope that Ms*** will proceed to settlement on the purchase of her home in accordance with their obligations under the contract, please be aware that Stanley Martin will not be taking any further action with respect to the above referenced complaint filed with your organization. Sincerely,Jessica L***Vice President Sales and Marketing

This is in response to your letter dated January 12, 2017, which we received on January 25, 2017, relating to claim D ***.While it is unfortunate that this homeowner has utilized days off for scheduled warranty work, we stand by our process of inspecting warranty requests and then scheduling any
required repairs at a later dateThis allows us to validate if the individual requests are warrantable and to schedule appropriate subcontractors to complete the repairsOn occasion, the extent of the repairs exceeds what was determined to be required and may necessitate additional trades, materials and timeBased upon our review of the claims described in this letter and of the past correspondence between the homeowner and Stanley Martin representatives, we sincerely believe that our representatives made concerted efforts to minimize the impact to the homeowner's schedule.*** *** is correct, however, in stating that appointments were cancelled on days that Stanley Martin Homes or trade partners utilized by Stanley Martin did not receive confirmation from herAlso, if the homeowner requested repairs of appliances through the appliance manufacturer, she may have missed additional time as a result of those warranty appointmentsPlease note that appliances are covered and serviced under the manufacturer’s warranty, mot the home builder warrantyStanley Martin Homes does not reimburse homeowners for time utilized to facilitate warrantable repairs to their home.With respect to the other items mentioned by *** *** in her complaint, please note that this residence is under condominium ownership, so the exterior is controlled by the condominium association and requests for placement of any materials for patio use would be governed by the associationAlso, please note that the community meets or exceeds the parking tabulations as required by the local jurisdiction.Accordingly, this is to confirm that we do not plan to take any further action with respect to these items.Sincerely,Stuart G***

Stanley Martin representatives from both our land and warranty department have contacted the homeowner at *** ** and reviewed the rear yard on June 7, along with an inspector from Prince William CountyThe existing rear swale of *** ** has been negatively impacted by the impediment of the
fence and mulch bed of lot Stanley Martin as a good faith measure is willing to remediate the rear swale and backyard to its original rendering of the grading plan to insure that yard is stabilizedHowever, Stanley Martin will need a signed release from the homeowner at *** ** that we are no longer responsible for further maintenance.Sincerely, Eric J**Director of WarrantySTANLEY MARTIN HOMES

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Stanley Martin continues to deny the truth in the conditions of the property, nor have they ever attempted to meet with me face-to-face addressing the issuesInstead, they consistently procrastinatedThe constant delays over the last two years and denial is unacceptableAs stated before, this problem existed prior to the rocksThis is unjust
Regards,
*** ***

December 18, 2018Dear *** *** ***,Please accept this response to a complaint filed to the Revdex.com on December 26, 2017, complaint # *** by *** ** ***The complaint references a number accusations of deceptive business practices with a desired outcome of the return
of $in earnest money deposits paid to Stanley Martin Homes (SMH) as a non-refundable deposit for a home to be purchased at *** *** *** ***, Upper Marlboro, MD ***.*** *** accuses Stanley Martin employees of making oral commitments regarding the contents and the scheduled closing date for the home to be purchasedIt is our policy at SMH that we will make no oral representations regarding the purchase conditions of any of our homesThis policy is clearly stated in our contract that must be administered by all parties in order for a contract to be ratified and a deposit to be at risk' and considered the maximum amount of liquidated damages in the event of a defaultOur contract does not specify a closing date and instead includes language that requires the purchaser to be prepared to close on the home upon completion and at a time specified by SMHIn this particular situation there are no references made to the closing being delayed past completion or contingent based on the closing of the *** ***' existing homeFurthermore, there are no references made in the contract validating *** ***'s accusations of acknowledgement by SMH employees in regards to requirements and contingencies *** *** made at the time of contractingStanley Martin Homes is sensitive to the possibility of 'He said, she said' accusations and therefore enters into a legally binding contract with all of our purchasers, suppliers, and trade partners*** *** is also represented by a licensed real estate agent who should have provided professional counsel that all purchase conditions must be put included in the legally binding contract to be enforceable by lawWe also believe that *** *** provided misleading/information in regards his current financial ability to close on the home*** *** and his real estate agent provided us with copies of his loan approval conditions and the existing contract on the sale of his home after the contract was put in default.Over the past couple of weeks we have extended an opportunity to *** *** to cure his default, at no extra charge, and close on the property under contract, provided they commit to a date within the month of January that they will close on the homeThis date would have been consistent with the closing date of *** ***'s current home as communicated by *** *** and his real estate agent*** *** declined this offer and remains in default under the existing purchase contract.The employees at Stanley Martin Homes are extremely committed to providing our wouand current homeowners with the highest levels of quality matched by our commitment to provide a world-class home buying experienceIt is unfortunate that this is not the result of our relationship with *** ***, but we are well within our rights and responsibilities to enforce the conditions of our contract with *** ***.Please do not hesitate to contact us at any time in regards to this matter.Accordingly, we will not be taking any further action with respect to *** ***'s concerns. Sincerely, Lewis B.President - Maryland Division

I encourage you to contact the corporate office, I did this several times myself, unfortunately without resolutionGeorge W*** refuses to see this from our point of view, therefore I will not accept responses from himThat was the reason I wrote to the CEO! I assume the CEO's response was to just push it back to GeorgeI will not accept that!

We are in receipt of your second letter dated April 19, regarding the above-referenced matter and have the following response to the items noted by *** ***.Stanley Martin has reviewed our past work orders for any outstanding grading issues at Cardinal Grove lots 35, ** and ** and none were notedAs mentioned previously, Stanley Martin did replace some dead sod in the rear swale of lot ** as a courtesy to deter erosion and help in stabilizing proper flow and drainageOur land department reviewed the homeowner's yard on Friday, March 10th, and assigned our survey company to come out and take elevation shots of her backyard, as well as the backyard of lot ** and it was determined that both backyards were installed according to the proposed grades on the designated planWe acknowledge that the homeowner has sent in pictures of her yard (see labeled with her address), yet the removal of rocks as mentioned before only exacerbated the situation and destroyed any pre-existing seed and soilStanley Martin has documented on several occasions the impediment of water flow that was initiated by the placement of stones to the left side of her yard, the mulch bed to the rear of the yard against the sound wall, and the fence installed to the right of her yard severely impeding on the drainage of the swalePlease note that the Prince William Watershed Site Inspector has stated that, pursuant to the Design and Construction Standards Manual, no impediment to the flow of water is allowed within a storm drain easement without the permission of the appropriate county authorityThe fence to the right side of the yard, the mulch bed against the sound wall, and the previously installed rocks simply did not, and have not, allowed proper flow of the swaleAccordingly, Stanley Martin will not be taking any further action with respect to *** ***'s concerns.Sincerely, Eric J** Director of Warranty STANLEY MARTIN HOMES