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Lee's Fashion

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Lee's Fashion Reviews (2)

To Whom It May Concern,My name is Susan L**, owner of Lee's Fashion IncI am writing in regards to a dispute letter that was sent intothe Revdex.com by a *** *** ***-ID number *** on ***.*** *** *** submitted a dispute saying that he wanted a equal exchange for pants
of a small size on sale,for pants of a bigger size that are not on sale, claiming that they should be the same price He is referring to pants that were located on a sale table marked "for $35" that did not include the larger size he was attemptingto exchange them for.REGULAR SIZE VSPLUS SIZE PRICINGPants Size and under are the for $price, while pants size and over, we consider to be plus size formen(We also have a plus sized area for women, same rules apply).SIZE Availability, OVERSTOCK PRICING & THE REASON BEHIND SALES PRICESAnother reason we increase the price is because when we buy the pants wholesale, a pack of only comeswith one pair of size 8"pants, while a pack will include 4-pairs of size 36'sAnd so the pants we have anabundance of- size and below- we put on the sales table because of overstock.SALE ITEMS TABLE VSNON-SALE ITEMS TABLEMens' pants size is placed on a different table to avoid confusion.ITEM PRICING CORRECTION & USUAL CUSTOMER REACTIONI calmly explained to *** that if he were to exchange the pants from the sale table for pants that were notapplicable to the reduced-price sale items, he would be charged $more because the sale price does not apply.Most customers see this as both fair and reasonable, and so they purchase the products, they sometimes shoparound and compare quality, and then come back for moreSome customers who have shopped around alreadywill sometimes buy pairs of pants at a time, knowing that quantities are limitedWe have loyal customers thathave been shopping with us for over years for that very reason.WHY "BIG & TALL" STORES EXISTMost men who shop around.know that larger mens' sizes cost more, and are harder to find, that's why stores like"Big & Tall" exist, because men who are taller or larger find it difficult at times to find clothing that fitscomfortably.PRICE RESOLUTIONI have heard Mr***'s dispute, and although we value good customer service, we can't price every item wehave- based on customer opinion, or on their reasoning that comes from no market research/data, or passionatefeelings and speechesThe reason why we have so many return customers is because we consistently providegood value for the products that are purchased, and being smart shoppers- they also go to various stores tocompare price and quality of goodsWe know that, because we also do that ourselves.I am willing to exchange tile sale item pants for the pants of larger size for $more.If there are any further questions or comments, please feel free to contact me again via email at***Thank you for your time.All the Best,Susan L**

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I do not accept that I ve been shopping there for over years and I have never hand anybody charge me to exchange a pair of pants .even at lee fashions ...none of the younger ladies have done that with me they just
exchange the pants that work at lee fashions...? *** ***

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